Customer Ratings & Reviews
- Model:
- 65UR9000PUA
- SKU:
- 6535915
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65” Class UR9000 Series LED 4K UHD Smart webOS TV (2023)'s excellent picture quality, ease of use, and affordable price. Many appreciate its great color, numerous features, easy setup, and slim design, as well as the user-friendly LG webOS operating system. However, some customers feel the remote control's layout could be improved, and a few have noted that the TV can be slow at times.
This summary was generated by AI based on customer reviews.
Love the Smart TV capabilities!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the TV for about a month and I really like the smart TV features and how I can connect my devices to it. It connects to my wi fi at home and the options on it allow me to make it cinematic but also basic. So far it has been a nice addition to our new game room
I would recommend this to a friendOutstanding TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I saw this tv set I fell in love with it and ended up buying two sets, 1 for the bedroom and 1 for the man cave in the basement.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking your time for leaving us a review in regards to your LG TV. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We strive to be the best we can be every day. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. ~Anthony
Troble with sound system.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound system is terrible. It mutes by itself. The sound gets much louder when the advertisement is on. When the advertisement is mute and end when it goes back to the other you tub or Tv program can not be unmuted for a few minutes.
No, I would not recommend this to a friendLG 65 Inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the operation of the TV. If I have any complaints at all, it’s that the color is slightly off on certain shows.
I would recommend this to a friendRepeat Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv is the third LG I have purchased and was as advertised.
I would recommend this to a friendGreat Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was awful.It sounded like it was coming out of tube. My last T.V. was and L.G as well it was awesome.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback about the LG - 65” Class UR9000 Series LED 4K UHD Smart webOS TV (65UR9000PUA) model. We appreciate your honesty and want to apologize for any disappointment caused by the sound quality.
We understand that sound quality is an essential aspect of the overall viewing experience, and we regret that it did not meet your expectations. Our team is continuously working to improve and enhance our products, including sound technology, in order to provide a satisfying audio experience for our customers. To download it's owners manual kindly visit this link: https://www.lg.com/us/tvs/lg-65ur9000pua-4k-uhd-tv.
If you have any specific questions or concerns regarding the sound quality or any other aspect of the TV, please feel free to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy to assist you. ^Juvy
I simple dont like it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv about 6 months. If you are using basic apps, Netflix, Hulu, etc it is fine. However i absolutely despise this tv. You can connect anything without LG app. Also LG apps isnt great. The home screen and navigation is bad. It will automatically play there tv app if you leave tv on. I will never purchase another LG tv/product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that you're not satisfied with your LG TV. Your feedback is important to us, and we appreciate you sharing your experience. We apologize for any inconvenience you've faced with the TV's functionality and apps. If you have any specific issues or need assistance, please consider reaching out to our Social Media team on Facebook or Twitter at @LGUSSupport. We value your feedback and hope to improve your experience with LG products in the future. Thank you for bringing this to our attention. ^Sam
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is very laggy and even when going through the settings there is a noticeable delay in functionality. Other than the obvious defect, the TV quality is also very bad.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to share your feedback on your recent purchase of the LG Smart TV (65UR9000PUA) model. We apologize for the disappointment you've experienced with your LG TV. We understand the frustration caused by the laggy performance and delayed functionality. We appreciate your feedback regarding the TV quality as well. Your satisfaction is important to us, and we would like to assist you in resolving these issues. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
The worst service ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service in Pembroke Pines and store manager is very rude and aggressive, so unprofessional, worst service I have ever experienced at a Best Buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We are sorry to hear about your negative experience with the customer service at the Pembroke Pines store. It is important to us that our customers receive professional and respectful service at all times, and we apologize for any rudeness or aggression you encountered. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris