Customer Ratings & Reviews
- Model:
- 65UT7000PUA
- SKU:
- 12376717
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Great view
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love this tv. i would like less interuptions by updates required by the tv.
I would recommend this to a friendGood TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV. I have had no issues installing and I only have a degree in Programming, and 10 years of IT work experience. That may sound like sarcasm but it's really not...TV might appear slow but that's how smart TVs are. Be patient.
No, I would not recommend this to a friendHorrible purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pain to set up and to deal with apps in the future. You are required to create an LG account to use the tv and to download apps. Horrific latency, it’s a super slow and laggy tv and needs to perform frequent updates. Now the tv automatically turns on captions and I constantly have to go to accessibility to turn it off and it will continue to do it with each new episode when streaming series. I have a feeling this tv won’t last, I will not purchase another LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, BillyD. Thank you for sharing your experience with us regarding your LG 65 Class UT70 Series LED 4K UHD Smart webOS TV. We understand your inquiry and that the setup process, system speed, and caption settings have not met your expectations. Your feedback is important, and we'd like to assist you further. To help with the system latency and the caption issue, we recommend ensuring your TV has the latest firmware installed and performing a "Quick Start+" reset by turning the TV off and unplugging it for 60 seconds to clear the system cache. Additionally, for the captions, please ensure they are toggled to "Off" within the specific streaming app settings as well as the TV's accessibility menu, as app-level settings can sometimes override the system preference.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Awesome product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with our purchase. Light but sturdy. This is our second LG TV and couldn’t be more please. Easy unboxing and friendly user manual. Would buy LG again. And the price point was a killer too!
I would recommend this to a friendBuy LG 65' TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great. I received the TV on time. And the service was excellent. Thank you so much for the service provided.
I would recommend this to a friendL G 65" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely wonderful television, beauiful picture, ease of setup, & ease of use of remote control .staff @ bestbuy were absolutely wonderful, & helpful.
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is amazing! Great investment! Recommend! Quality is also great!
I would recommend this to a friendGreat Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this LG tv was easy to hook up many added features especially if you do not have cable plenty of free streaming aps built right in the tv.
I would recommend this to a friendGreat images
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv I haven’t had a problem with it so far and it’s been 6 months now
I would recommend this to a friendTv mid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv does the trick but it is a little slow sometimes.
I would recommend this to a friendBargain deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a second TV in the house for a live-in relative. Works perfectly and hear no complaints.
I would recommend this to a friendLG TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product will recommend to family. I bought multiple.
I would recommend this to a friendBeautiful visual! Can't go wrong with LG!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous TV! Bought on Black Friday and glad I did! TV pops in fidelity!
I would recommend this to a friend5 stars
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product for the price and I would reccomend it
I would recommend this to a friendGood.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. However with $50 more you can buy a much better 65UA77 model
I would recommend this to a friendLG TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works very well for a budget TV. I love LG products.
I would recommend this to a friendgood tv!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good tv! have had for a few months & no issues so far :)
I would recommend this to a friendI Dare You To Actually Read This And Respond!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I am quite happy with the TV itself, the customer service was the worst that I could have anticipated. At the time of the pickup, I was scheduled for open heart triple bypass surgery. My daughter and I arrived at the Best Buy in Germantown, MD, in my Jeep Cherokee with a roof rack. We requested that the TV be placed on the roof rack and that we would tie it down. Your associates stated that they could not do that and said that if we dropped the back seats, that they believed they could squeeze the TV in the back. I said that I did not believe it would fit, but essentially told either that or that they would not help put the TV on the roof. I gave them the benefit of the doubt and they attempted to shove the TV inside the back. It stuck out the back rather dangerously. They said that if my daughter and I moved the front seats as far as possible, that maybe it would work. I moved the driver seat as far forward as possible, barely being able to fit behind the steering wheel. Also, in the process, your associates badly scruffed the inside of my newly purchased Jeep Cherokee Limited. They had the audacity to ask if they could do anything else, and I said no, that they had NOT been helpfully. I used the rope I purchased to put the TV on the roof to tie down the hatchback as far as possible. I did not feel safe driving home under those conditions, but had no option. Once we got back home, my wife had to help our daughter and I get the TV out of the vehicle; made very difficult, thanks to your associates. Upon unloading the TV, We saw that the interior was badly scuffed. I will most likely NEVER buy another product from Best Buy and have begun to tell friends my experience. FYI - I am a Rewards member.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joshua. Thank you for sharing such a detailed account of your experience with the LG TV (65UT7000PUA) model, purchase and the delivery situation. We understand your situation, especially given your personal health circumstances at the time. We strive to provide high-quality products and exceptional services to ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If there's anything we can do on our end to make your experience better, we’re here to help.
If you’re still experiencing issues with your TV or if you need any assistance, please send us a private message on social media @LGUSSupport, and we’ll make sure you’re fully supported moving forward.
We appreciate your patience, and we’re here to assist in any way we can. ^Juvy
Church Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality!! Sound is just good but nice bang for the bucks
I would recommend this to a friendCRAPPED OUT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially the set worked great. Nice picture and sound. But it totally crapped out after using it for only 38 days. Best Buy wouldn't offer any help. Currently working with LG to get a tech out but that may take 7 to 10 days. Not at all happy with my purchase. Not happy with Best Buy's lack of concern.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, LindaH. Thank you for sharing your experience with us. We understand your inquiry regarding the LG 65UT7000PUA, and about the trouble you’ve encountered.
It sounds like you’ve already taken the first step by reaching out to LG for assistance. In the meantime, we recommend checking if the TV is receiving a consistent power supply, and ensure that the power cord is securely connected to both the TV and the outlet. You can also try performing a soft reset by unplugging the TV for a few minutes and then plugging it back in.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
Please send us a private message on Social Media @LGUSSupport so we can continue assisting you and expedite this process. We want to ensure you’re fully supported in getting your issue resolved.
We appreciate your patience and understanding.
—Renzo