Customer Ratings & Reviews
- Model:
- 65UT7000PUA
- SKU:
- 12376717
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Great Picture If I Could Actually Watch a Show
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As described by many others, lag time is horribly slow! I’ve updated the TV and apps woth no change. I can’t even watch a complete show without the sound going out and the TV trying to catch up. This does not happen on my Samsung that is in an adjacent room (same internet). Luckily I purchased this on sale. I will now upgrade to a Samsung.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG TV (65UT7000PUA) model. We understand the importance of having a smooth, synchronized viewing experience without interruptions to the audio or interface. To enhance processing speed and fix audio lag, perform a Hard Reset by unplugging the TV for 60 seconds before plugging it back in; this clears the system cache more effectively than a standard power-off. Also, go to Network Settings and switch the connection between the 5GHz and 2.4GHz bands on your router, as some environments may have signal interference impacting data throughput on certain frequencies. For more guidance, visit https://www.lg.com/us/support/product/lg-65UT7000PUA.AUS. We’d like to take a closer look at your unit and see what can be done to improve your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Television
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great would buy again very smart and updated from previous models.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, PeterB. Thank you for sharing your experience with us. We understand your inquiry and are happy to hear that the LG - 65 Class UT70 Series LED 4K UHD Smart webOS TV (2024) is a great, updated choice for you. Your feedback is important, and we want to ensure you continue to enjoy your new television.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. We appreciate your patience. —Renzo
The worst.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this Tv with a burning passion. It’s a giant piece of junk. The remote looks like it came from 1993. Only a COUPLE apps actually work on it. The other ones just don’t. They’ll have playback errors, just straight shut down, have a wheel then take you back to the other screens. It logged me out of multiple apps. I honestly have never been more frustrated with technology. My husband and I literally work in tech and are very knowledgeable and we’re about to pull our hair out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Caitlin. Thank you for sharing your experience with us. We understand your concern about your LG TV (65UT7000PUA) model not performing as expected, especially when apps aren’t working and you're facing issues like playback errors and logouts. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. As a first troubleshooting step, we recommend performing a reset of the TV to clear any glitches. To do this, go to the settings menu, select "General," and choose "Reset to Initial Settings." This can help resolve app-related issues and refresh the system. After resetting, try reinstalling the apps and ensure they are updated to the latest versions.
If the issue persists, please send us a private message on social media @LGUSSupport with your unit details, and we’ll work with you to explore further options to resolve the issue. We understand the importance of reliable technology, and we’re here to assist you in getting this TV working correctly.
Thank you for your patience, and we look forward to helping you further. ^Juvy
Good TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv with basic needs , only limited space to add apps
I would recommend this to a friend65” LG
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! This is a really good deal, 65” TV for $400.
I would recommend this to a friendI HATE THIS TV!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst tv i have ever had. Picture is fine, but it shuts off or resets all the time. I WILL NEVER BUY AN LG AGAIN!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, LawrenceM. We understand to know that you’re experiencing power issues with your LG TV (65UT7000PUA). We’d like to help resolve this for you. If your TV is turning off or resetting frequently, it could be due to improper ventilation, a loose power connection, or an activated timer setting.
Please check that the power cord is securely plugged into both the TV and the electrical outlet. You can also review troubleshooting steps here: LG TV - Troubleshooting TV Intermittently Powers On/Off - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479
If the issue persists, please send us a private message @LGUSSupport so we can further assist you. We appreciate your time and look forward to helping you! —Renzo
Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv this was a gift for my Mother. She loves it.
I would recommend this to a friendPicture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid quality for the price of the tv. Csnt go wrong with LG
I would recommend this to a friendI do not recommend this particular model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture, but could not get apps to work at all. The remote is horrible too. I ended up sending back and getting a Samsung 60" Crystal LED instead. Best Buy customer service is great.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG TV (65UT7000PUA) model. We're happy to hear you liked the picture quality! However, we understand your concern about the apps and remote don't meet expectations. If you ever experience similar issues again, we recommend ensuring your TV’s software is up to date and trying a reset to restore app functionality. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
If you'd like assistance or further troubleshooting, please send us a private message on social media @LGUSSupport. We're here to help and ensure your experience with LG is the best it can be. ^Juvy
Bad LG for unalterable HDMI "Deep Color" setting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV forces HDMI 1 input to "deep color" mode. This makes all colors oversaturated and appear cartoonish. There does not appear to override the setting. My TiVo does not have a way to reverse the setting. Silly choice on LG's part.
No, I would not recommend this to a friendSubpar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG has a terrible interface and its operating system is trash. Had to hookup a fire stick to use
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thank you for reaching out and sharing your experience with your LG TV (65UT7000PUA) model. We understand the importance of having a TV interface that feels smooth, intuitive, and easy to use. Many customers choose to connect external streaming devices like a Fire Stick, and your TV fully supports that setup. One helpful step you can try is checking for the latest webOS and firmware update on your TV, as updates often improve menu responsiveness and app performance. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-can-i-update-the-tv-software--20154863567532. We’d be glad to take a closer look into your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Its a TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV. Found out it was incompatible with Spectrum TV after I got it home and hung on the wall.My fault for not doing the research prior.Just don't know why manufacturers don't make all TVs interchangeable with carriers.
No, I would not recommend this to a friendAverage TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great TV for the original price. Thankfully got it on sale. Spent a few hours messing with the pictures settings and still wasn't super impressed with the quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Matt. Thank you for sharing your experience with us regarding your LG 65 Class UT70 Series LED 4K UHD Smart webOS TV. We understand your inquiry regarding the picture quality and the time you spent adjusting the settings. We understand that the unit didn't meet your expectations, and we appreciate your feedback as it helps us improve.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Lines on screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality, very slow to load any content. Started to get a black line down the left side of the screen anter 30 days.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cathleen. Thanks for sharing your feedback with us. We understand your concern about the issues you're experiencing with your LG TV (65UT7000PUA) model, a black line on the screen, and slow loading times. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. For some extra help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-premium-apps--1434403325217 and https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463. We’d love to help troubleshoot the issue further and see if there’s a solution. Please send us a private message on social media @LGUSSupport, and we’ll assist you in resolving these concerns. ^Juvy
Bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible just horrible.. After 4 months my tv won’t turn on and the remote went out after 2 months. I had to download a universal remote on to my phone to use the tv. Called customer service didn’t get any help. Best Buy won’t return it. Don’t waste your time or money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, TaquailaL. Thanks for sharing your experience with the LG TV (65UT7000PUA) model. We understand how important it is for your TV to function properly. If it’s not turning on, try unplugging it for 60 seconds, then plug it back in and press the power button on the TV. This reset often helps.
For the remote, remove the batteries, press all buttons to clear residual energy, and insert new batteries to reconnect. For more assistance, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. If you need further help, email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to assist. ^Juvy
WORST COMPANY EVER
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ABSOLUTE worst company I’ve ever done business with. It took 3 weeks to receive my tv then you deliver it 2 hours outside the assigned window and DAMAGED. I managed to schedule a pickup for return and your driver never showed up!! He marked himself as arrived. I stood outside for 15 mins looking for him and he never showed up!! I have never encountered worse service in my life!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tonisha. Thank you for reaching out about your LG TV (65UT7570PUB) model. We understand the importance of receiving your TV in good condition and within the expected delivery window.
For this unit, one helpful step—once the unit is in your possession—is to inspect the TV for any visible panel or frame damage and ensure the packaging remains available, as this can support the return or exchange process. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your order details and delivery information. We're here for you! ^Juvy
Frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very frustrated with Best Buy. I ordered this smart TV. It doesn't connect to my WiFi. I call Best Buy, and they set up an appointment to repair it. The website tells me they have delivered parts, which I did not receive. I have to cancel appointment. I check to see if any parts were delivered. They were not. I make another appointment and contact Best Buy. The chat keeps kicking me off every time I reach an agent because the agent asks me to wait or takes a while to acknowledge me in the chat when the conversation first begins. So much time wasted. I reach an agent, who tells me that no parts are needed. Great. I receive a text asking me to confirm my appointment the day before the appointment. I confirm it. They call me the day of the appointment during the appointment window to say they are not coming. From whomever I spoke with, they are under the impression that I do not need the appointment anymore. They tell me that the parts ARE needed and they are going to schedule another appointment. From the time I have purchased this TV in the store, it has been a whole month. I am so disappointed at the cancellation of this appointment and the difficulty of communicating with agents regarding my repairs. Also, if they knew this part was needed without even coming to my home to look at the TV, why was it not simply included in my initial purchase? I did not expect this from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your concern about the ongoing issues related to your LG TV (65UT7000PUA) model and the communication challenges you've faced with Best Buy. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to follow up the another appointment. In the meantime, to obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. While we don’t manage Best Buy's repair service if you need further troubleshooting assistance for your TV, feel free to reach out to us. Please send us a private message on social media @LGUSSupport, and we can guide you through any steps that may help. We’re here to help in any way we can. ^Juvy
Blank screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well the picture was fine until the whole screen went blank (night before exchange window) maybe that’s why these were on sale .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the blank screen issue you encountered with your LG - 65 Class UT70 Series LED 4K UHD Smart webOS TV. We understand that the unit didn't meet your expectations. As a quick troubleshooting step, please try to unplug the TV from the power outlet for 60 seconds before plugging it back in to perform a soft reset.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Just an average tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an average tv. Small remote and the LG apps are confusing and slow at times. Average picture, nothing spectacular.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, MaxineR. Thank you for sharing your experience with us. We understand your inquiry regarding the remote size, app performance, and picture quality of your LG 65" Class UT70 Series LED 4K UHD Smart webOS TV. To help improve the speed of your apps, we recommend ensuring that your TV's software is updated to the latest version in the settings menu. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Lg tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really nice tv . Im really happy with the lg tv .
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, ArmandoC. Thank you for sharing your experience with us. We understand your inquiry. We're happy to hear that you are satisfied with your LG 65UT7000PUA TV. If you have any questions or concerns in the future, please don't hesitate to send us a private message on Social Media @LGUSSupport.
https://www.bestbuy.com/site/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/6593578.p?skuId=6593578
We appreciate your patience. —Renzo