Customer Ratings & Reviews
- Model:
- 65UT7000PUA
- SKU:
- 12376717
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Decent picture, horrible software
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks fine but the LG search and home screen features are a nightmare. Make sure you buy a fire stick or comparable deal.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nathan. Thank you for sharing your feedback with us. We’re glad to hear that the picture quality on your LG TV (65UT7000PUA) model is up to your expectations. However we understand your concern about the LG search and home screen features, and we truly appreciate your insights.
To enhance your experience, using a third-party streaming device, like a Fire Stick, can offer a smoother interface and more control over the content you want to access. If you ever need assistance with optimizing your TV settings or features, feel free to reach out.
Please send us a private message on social media @LGUSSupport, and our team will be happy to provide further support. We value your feedback and are here to ensure you have the best possible experience. ^Juvy
Great picture but sound sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The over all value of this tv is great but the sound is so frustrating. You almost have to have a soundbar
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us regarding your LG 65 Class UT70 Series LED 4K UHD Smart webOS TV. We understand your inquiry regarding the audio performance of the unit. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Its ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the tv works perfectly fine. After a few monthsnof owning it, it is now slow when getting netflix booted up
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Dani. Thank you for sharing your experience with us regarding your LG 65 Class UT70 Series LED 4K UHD Smart webOS TV. We understand your inquiry regarding the slow performance when launching applications like Netflix. We understand that the unit didn't meet your expectations. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
LG tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Imagine quality good for the price. Price was super good. But the tv is very slow and it gets frozen a lot
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, CynthiaV. Thank you for sharing your experience with your LG 65 Class UT70 Series LED 4K UHD Smart webOS TV. We understand your inquiry regarding the performance speed and freezing. We recommend clearing the cache of your most-used apps or ensuring the TV has the latest firmware update to improve responsiveness.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Bad purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the quality of the image and the remote is the worst remote ever. The buttons are so small and all scattered.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Luna. Thank you for sharing your experience with us. We understand your concern about picture quality and user-friendly controls for your LG TV (65UT7000PUA) model, and we’d like to assist. We strive to provide high-quality products and ensure a smooth viewing experience.
To improve the picture quality, we recommend adjusting the settings under Settings > Picture > Picture Mode. Try modes like Vivid or Cinema for better brightness and clarity. Additionally, enabling TruMotion under Picture Options can help smooth out images for a more refined experience. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545.
Regarding the remote, if you'd like an alternative, our LG Magic Remote (sold separately) provides a more streamlined and interactive experience with more straightforward navigation.
Please send us a private message on social media @LGUSSupport, and we’ll be happy to help you explore solutions. Your feedback is greatly appreciated as we continue to improve our products. ^Juvy
Service problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having trouble with the picture breaking up. Horizontal lines of broken video.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, and thank you for reaching out to us regarding the picture quality issue you are experiencing with your LG 65 Class UT70 Series LED 4K UHD Smart webOS TV. Seeing horizontal lines or broken video can definitely be frustrating.
Before assuming a hardware issue, there are a few simple troubleshooting steps you can perform that often resolve this type of picture issue:
Perform a Power Reset: Turn off the TV and unplug it from the wall power outlet for at least one minute. Then, plug it back in and turn it on. This can sometimes clear temporary internal errors.
Check Your Connections: If you are using an external device (like a cable box, streaming stick, or gaming console), try unplugging the HDMI cable from both the TV and the device, then firmly plugging it back in. You could also try a different HDMI cable or a different HDMI port on the TV.
Check All Sources: Does the broken video appear on everything you watch (e.g., streaming apps, cable box, Blu-ray player, or even the TV's home screen/settings menu)?
If the lines only appear on one source, the issue is likely with that external device or cable.
If the lines appear on the TV's home screen or the settings menu, the issue is internal to the TV itself.
Check for Software Updates: Ensure your TV's operating system (webOS) is running the latest software version, as updates often include fixes for visual performance issues.
If the troubleshooting steps above do not resolve the problem, the issue may require a service evaluation.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
YouTube app problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can not down load the YouTube app on this TV. I had to purchase a Roku stick to have access to the YouTube app.
No, I would not recommend this to a friendSlow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok enough but the software is very laggy and the tv just works slow
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ryan. Thank you for sharing your experience with us. We understand your concern about the software on your LG TV (65UT7000PUA) model feels laggy and slow. While LG TVs typically offer a smooth and responsive interface, there can be occasional issues that cause the performance to lag. Here are a few troubleshooting steps you can try to improve the performance of your TV: Sometimes, lag can be caused by outdated firmware. To ensure your TV has the latest updates, go to the Settings menu, select All Settings, then General, and choose About This TV. From there, you can check for any available updates. f you have multiple apps running in the background, this can slow down the TV. Try closing any unused apps and see if it helps with performance. Performing a soft reset by unplugging the TV for a minute and then plugging it back in can help refresh the system and clear any temporary software glitches. If you’re using apps like Netflix or YouTube, clearing the cache from these apps might help speed things up. You can do this from the Settings > Apps menu.
If the lag persists after trying these steps, please send us a private message on social media @LGUSSupport with your model details. We’ll be happy to assist you further and explore additional solutions to improve your TV’s performance. ^Juvy
Didn’t fit our expectations
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s not a bad tv, but if you want to youse browsing it’s the nightmare…
No, I would not recommend this to a friendStandard Remote control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv could have came with a better remote control than the traditional one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Miguel. Thank you for sharing your thoughts on the LG TV (65UT7000PUA) model. We appreciate your feedback regarding the remote control, and understand that having a more advanced remote could enhance your overall experience. While the traditional remote is designed for simplicity and ease of use, we recognize that some users prefer additional features. If you're looking for a more versatile option, you might consider exploring our Full Function TV Remote Control that is compatible with LG TVs. This remote offers more functionality and could provide a better experience when navigating your TV's features
.
If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you out. We value your input and are here to ensure you enjoy your TV to the fullest. ^Juvy
Black
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it for a couple weeks but it went black out of nowhere and there’s sound but no picture I don’t know what’s wrong
No, I would not recommend this to a friendMy TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the color projection I was aspect more But I'm very disappointed
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JuanC. Thank you for sharing your experience with us. We understand your inquiry regarding the color projection on your LG 65 Class UT70 Series LED 4K UHD Smart webOS TV. We understand that the unit didn't meet your expectations in this area, and your feedback is important. To improve the picture, we recommend checking the "Picture Mode" in your settings and trying the "Vivid" or "Cinema" presets to see if they better match your preference.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Not a Great TV.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When watching bright or moderately lit scenes the color and brightness is okay. You can still tell it is not very bright even with all the brightness setting all the way up. The contrast is not very good in any scene. The brightness during dark scenes is horrendeous. Very hard to watch anything thing when the scene is darker.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Zachary. Thank you for sharing your feedback with us. We understand your concern about the picture quality on your LG TV (65UT7000PUA) model doesn’t meet your expectations, especially when you're trying to enjoy dark scenes but struggling with contrast and brightness issues. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. Here are a few troubleshooting steps that might help improve the viewing experience: Try adjusting the picture mode to "Cinema" or "Game" mode for better contrast and brightness. Sometimes the "Standard" or "Vivid" modes don’t provide the best results for darker scenes. This feature can improve the difference between light and dark areas in your content. You can find it in the Picture settings menu. Set the backlight to a higher level, and adjust the brightness to a level that is comfortable for both bright and dark scenes. If there’s a firmware update available for your TV, installing it can sometimes improve performance, including picture quality. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If the issue persists after trying these adjustments, we’d be happy to assist you further.
Please send us a private message on social media @LGUSSupport, and our team will work with you to explore additional solutions. ^Juvy
Regret buying this product!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV came delivered damaged and I unfortunately waited too long to open and inspect the item. I called both best buy and the manufacturer and neither party would help, stating that since I waited to long to open the box, there was nothing they could do. Very disappointed in what happened and the time and money wasted.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing this with us. We understand the importance of receiving your LG TV (65UT7000PUA) model in perfect condition, especially after making such an investment, and we appreciate you taking the time to explain what happened.
While retailers typically handle exchanges for physical damage upon delivery, we want to help you explore any remaining options. If the TV is still in your possession, one helpful step is to check whether the unit powers on and note the serial number, as this information can assist us in reviewing possible service paths outside the retailer’s return window. You can also find product support details here: https://www.lg.com/us/support/product/lg-65UT7000PUA.AUS. If you’d like us to take a closer look or need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy
3 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control is annoying and takes awhile to load apps
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, SheldonJ. Thank you for sharing your experience with us regarding your LG UT70 Series LED 4K UHD Smart webOS TV. We understand your inquiry regarding the remote control and the loading speed of your apps. To improve performance, we recommend checking for any available software updates in your TV settings and ensuring all background apps are properly closed.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG tv is not super user friendly. Do have 3 LG tvs and all are hard to guide through
No, I would not recommend this to a friendAN OK TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cant get to work with Alexa and the sound cuts out once in a while
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, DanielG. Thank you for sharing your experience with us regarding your LG 65 Class UT70 Series LED 4K UHD Smart webOS TV. We understand your inquiry and the importance of having a seamless experience with your smart features and audio.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
To help with the sound, we suggest performing a Sound Test in the TV settings or ensuring your software is updated to the latest version. We understand that you are looking for a solution for the Alexa integration as well. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Not bad but just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote isn’t comfortable in the hand , tv isn’t bad but not the best
No, I would not recommend this to a frienda subpar LG TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a subpar TV. The volume is average. The tv takes too long to turn on.
No, I would not recommend this to a friendStay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst television I’ve bought in recent times. The delay in trying to change channels is painful. Not to mention channels jumping off back to home screen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ross. Thank you for sharing your feedback with us. We understand your concern about your LG TV (65UT7000PUA) model isn’t performing as expected, especially with the delay in changing channels and the issue of channels jumping back to the home screen. We aim to offer high-quality products and ensure a smooth experience.
To address the channel delay, check for software updates, as they can resolve performance issues. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Resetting the TV settings might also help. If problems persist, ensure your internet or cable connection is stable.
Feel free to message us on social media @LGUSSupport for advanced troubleshooting or resolution options. ^Juvy