Customer Ratings & Reviews

Hi, Zach. Thank you for sharing your experience with the LG TV (65UT7000PUA) model. We understand your concern about feeling misled, especially when purchasing an open-box item you expected to be complete and ready to use.

We really want to make sure that our products come with everything you need for a smooth experience. It might be a good idea to reach out to Best Buy customer service at 888-237-8289. They can help address your concerns and find some solutions together.

Even though the store took care of the sale and labeling, we’re here for you too! We can help you get replacement parts like an LG remote, power cord, and compatible stand legs. Just drop us a private message on social media @LGUSSupport with your model number and where you bought it, and we’ll figure things out together.

Thanks for letting us know about this—we’re here to support you as we move forward. ^Juvy

Hi, there. Thank you for sharing your experience with the LG TV (65UT7000PUA) model. We understand your concern about the picture quality and overall experience haven’t met your expectations. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.

To address the blurry image, we recommend checking the Picture Settings to adjust the sharpness and clarity. Sometimes, adjusting the Picture Mode to Vivid or Standard can make a noticeable difference in the overall display quality. Additionally, ensure that your TV is receiving a high-quality input signal, such as from a 4K source, if applicable. For more help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 and https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-blurry-screen-on-an-lg-tv--20153130477848.

Regarding the remote and menu layout, we understand that this can feel a bit overwhelming at first. You might want to explore the Quick Settings for easier access to common features, and there are also custom remote control settings that can be adjusted to better suit your preferences.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further in enhancing your experience. We appreciate your feedback and want to ensure you're completely satisfied with your LG TV. ^Juvy

Hi, Javier. Thanks for sharing your feedback on the LG TV (65UT7000PUA) model. We understand your concern about distracting backlight bleed and uneven black levels, especially when you're watching darker scenes or using the TV in a dimly lit room. We strive to provide high-quality products that exceed our customer's needs and expectations.

One thing you might want to try is tweaking the backlight and local dimming settings in your picture mode options. Switching to Cinema or Expert (Dark Room) mode and dialing down the backlight and brightness could really help with that light bleed in darker settings. Plus, turning on features like AI Picture Pro might just optimize the display based on what you're watching and the lighting around you. If you need more tips, check out this link: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034.

We’d love to find more ways to enhance your experience with this TV! Feel free to drop us a private message on social media @LGUSSupport, and our team will be more than happy to help out further. ^Juvy

Hi, Christopher. Thank you for sharing your experience with your LG TV (65UT7000PUA) model. We understand the importance of having a TV that stays connected and performs consistently over time. Network‑related issues can definitely interrupt your viewing experience, and we want to help you move forward.

One helpful step you can try is performing a full network reset on the TV by going to Settings → Network → Wi‑Fi Connection → Advanced Wi‑Fi Settings → Edit and re‑entering your network information. You can also restart your router and ensure the TV’s Quick Start+ feature is turned off, as this can improve overall stability. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. We’d be glad to take a closer look at what happened with your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy

Hi, John. Thanks for sharing your thoughts about the LG TV (65UT7000PUA) model with us. We understand your concern about those bright spots, especially since you upgraded to a pricier TV expecting top-notch quality. Our goal is to provide reliable, high-quality products and ensure our customers receive the best value for their money.

Bright spots on LED displays can sometimes pop up due to a few different reasons, like uneven backlighting or settings that might need a little tweaking. It might be worth checking your picture settings to make sure the brightness, contrast, and backlight levels are just right. Sometimes lowering the backlight can help with those bright spots. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If that doesn’t do the trick, you could try resetting the picture settings to their default values and see if that helps.

If you want more help, just send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you with troubleshooting steps and other solutions. We're here to make sure you have the best viewing experience possible. ^Juvy

Hi, Cliffton. Thank you for sharing your feedback on the LG TV (65UT7000PUA) model. We understand how important it is to have vibrant colors and a sharp, clear picture, and we’d like to help optimize your TV’s performance. We strive to provide high-quality products and exceptional services to ensure a smooth experience.

For the best picture quality, we recommend adjusting your TV's Picture Mode to fit your preferences. You can navigate to Settings > All Settings > Picture > Picture Mode Settings and try modes like Cinema, Vivid, or Standard for sharper visuals. To improve color accuracy, go to Settings > Picture > Advanced Settings > Color and fine-tune the settings, such as Color Temperature or Tint, to your liking. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034.

If you’d like further assistance with these adjustments or have additional concerns, please send us a private message on social media @LGUSSupport. Our team will be happy to guide you through the setup for the best experience possible. ^Juvy

Hi, Prence. Thank you for sharing your experience with the LG TV (65UT7000PUA) model. We understand your concern about your unit isn’t performing as expected, especially with delayed responses to remote commands. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

If you’re experiencing some lag with the remote, a simple fix might be to do a power reset. Just unplug the TV from the wall, hang tight for about 60 seconds, and then plug it back in. This can help clear up any temporary software hiccups. Also, it’s a good idea to check if your TV’s software is up to date since updates can really boost performance. To check for updates, just head over to Settings > All Settings > General > About This TV and select Check for Updates. If you need more help, feel free to visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.

If you’re still having trouble after that, don’t hesitate to send us a private message on social media @LGUSSupport. We’re here to help and want to make sure your TV runs as smoothly as possible. Thanks for your patience—we appreciate the chance to assist you. ^Juvy

Hi, Melodee. Thank you for sharing your feedback with us. We understand how concerning it is to experience issues with an LG TV (65UT7000PUA) model, so soon after purchase, and we want to make sure you’re taken care of. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

As a first step, we recommend checking for any available software updates or troubleshooting steps that may help resolve the issue. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Please send us a private message on social media @LGUSSupport with your model number and a description of the issue, and our team will be happy to assist you with further troubleshooting or options for a solution.

We’re here to help and appreciate your patience as we work to get this resolved. ^Juvy

Hi, there. Thank you for sharing your experience with the LG TV (65UT7000PUA) model. We understand your concern about a product that doesn't meet your expectations, especially when you run into issues like missing local antenna channels and unavailable apps. Our goal is to provide products that really make our customers happy.

For the local antenna channels, it might help to double-check the antenna connection on your TV and do a quick channel scan from Settings > Channels > Auto Tune. This should help ensure everything is set up just right. If you’re still having issues, it could be related to the type of antenna or the signal strength in your area.

When it comes to app availability, we know that not every app comes pre-installed on all models. But don’t worry! You can usually download more apps directly from the LG Content Store (you can find it on the Home Dashboard). If you still can’t find what you’re looking for, it might be due to regional restrictions or compatibility.

We also understand that needing an extra streaming device can be a bit of a hassle. We want you to enjoy your TV as much as possible, so feel free to reach out to us via private message on social media @LGUSSupport. We're here and ready to help with any troubleshooting or solutions tailored just for you.

Thanks for being patient with us. We’re excited to help you sort out these concerns. ^Juvy

Hi, Derrick. Thank you for taking the time to share your experience related to the LG TV (65UT7000PUA) model. We truly understand your concern about feeling uncomfortable during your shopping experience. We aim to give you great service and make sure everything goes smoothly. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.

This unit is a powerful 4K UHD Smart TV designed to deliver vivid visuals and smooth performance, and we’d love for you to fully enjoy its features—from AI Picture Pro to its customizable webOS interface. If you have any questions about setup, features, or performance, we’re here to help make the most of your new TV.

Please feel free to reach out to us directly via private message on social media @LGUSSupport. We’d be more than happy to assist you further and support you beyond your purchase. ^Juvy

Hi, there. We appreciate you sharing your experience with the LG TV (65UT7000PUA) model. We understand that a smooth user interface and high refresh rate are important, especially for gaming. We strive to provide high-quality products that exceed our customer's needs and expectations. For optimal performance, we recommend ensuring that Energy Saving Mode is turned off in the settings, as this can impact responsiveness. Additionally, enabling Game Optimizer Mode can help improve refresh rates and reduce input lag for a better gaming experience. For picture quality you may visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545.

We value your feedback as it helps us improve our products. If you ever need assistance with an LG TV in the future, feel free to reach out to us on social media @LGUSSupport. ^Juvy

Hi, Chris. Thank you for sharing your experience with the LG TV (65UT7000PUA) model. We understand your concern about the unit freezing up frequently and breaking down so soon after purchase, especially when you're not getting the support you need. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.

We want to help you resolve this. As a first step, we recommend checking if any software updates are available for the TV, as a firmware update can sometimes resolve performance issues like freezing. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Additionally, ensure that the TV is connected to a stable internet connection if you're streaming content, as interruptions can cause freezing.

If you’ve already tried these steps and the issue persists, we’d like to assist you further. Please send us a private message on social media @LGUSSupport with more details about the problem, and we’ll work with you to find a solution. Your satisfaction is important to us, and we want to ensure that you're fully supported. ^Juvy

Hi, there. Thanks for reaching out to us. We understand your concern about the issues you’ve encountered with your order for the LG TV (65UT7000PUA) model. We strive to provide exceptional services and ensure a smooth experience. To help resolve this, we recommend checking with the retailer (Walmart customer service) at 800-925-6278 to ensure there are no stock or order-related issues that could be causing the cancellations. If you continue to have trouble, feel free to reach out to us via private message on social media @LGUSSupport, and we’d be happy to assist you further.

We value your feedback and appreciate your patience. ^Juvy

Hello there, thank you for sharing your experience with us. We understand that you're having difficulty with the picture quality on your LG 65UT7000PUA TV, particularly with a very dark image and difficulty adjusting the color to achieve the desired clarity.

We recommend starting by adjusting the Picture Mode settings. You can change it by pressing the Settings button on your remote and navigating to All Settings > Picture > Select Mode. Try switching to Vivid or Standard mode to see if it improves the brightness and color clarity. If you would like to make further adjustments, you can also access Advanced Settings to fine-tune the Color Depth, Brightness, and Clarity.
LG TV - Troubleshooting A Dark Picture - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-dark-picture--20153130421858
If this doesn't resolve the issue, please feel free to send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you with additional troubleshooting steps.

We appreciate your feedback and look forward to assisting you!
—Renzo

Hi, David. Thank you for sharing your experience with the LG TV (65UT7000PUA) model. We understand your concern about the TV losing signal and turning off unexpectedly, especially right after setup. We strive to provide high-quality products that exceed our customers' needs and expectations. Let’s troubleshoot this together.

First, try unplugging the TV for 10 minutes and then plugging it back in. This can help reset the system. Additionally, check that all cables are securely connected, and if you're using an HDMI device, ensure the cable is compatible and plugged into the correct port. You might also want to check for any software updates under Settings > All Settings > General > About This TV, as an update may address this issue. For more guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.

If the issue persists, please send us a private message on social media @LGUSSupport so our team can provide further assistance and explore other solutions. ^Juvy

Hi. Randall. Thank you for sharing your experience with the LG TV (65UT7000PUA) model. We understand your concern about having your screen damaged so soon after purchase—especially when you're expecting a stable and secure setup from day one. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

The included stands are designed to support the TV when placed on a flat, level surface, but for larger models like the 65", we always recommend mounting the TV to a wall or placing it on a wide, stable TV stand that can fully support the screen’s width and weight. The legs are positioned near the edges to improve stability, but if the surface isn’t large or level enough, the unit could be at risk of tipping.

To help avoid future accidents, you can also use VESA-compliant wall mounting brackets, which not only save space but provide the most secure installation. If you'd like help selecting a compatible mount or discussing next steps for service options, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist further. ^Juvy

Hi there. Thanks for sharing your experience with us. We understand your concern about the LG TV (65UT7000PUA model) not quite meeting your expectations. We're here to help resolve any issues you're having and to improve your experience with LG.

If you’re running into performance issues like picture quality or sound problems, it might be a good idea to check the TV's settings and make sure all firmware updates are up to date. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Sometimes, things like screen flickering or low sound can be fixed by tweaking the display and audio settings or even doing a quick reset to refresh the system.

We really want to make sure we address your concerns properly and find the best solutions for you. Feel free to send us a private message on social media @LGUSSupport, and our team will be more than happy to help you with troubleshooting and provide any additional support you might need. ^Juvy

Hi there. Thank you for sharing your experience with us regarding your LG 65 Class UT70 Series LED 4K UHD Smart webOS TV. We understand your inquiry and that the unit did not fully meet your expectations.

Your feedback is important, and we are committed to ensuring you have a positive experience with your LG products. While we are glad to hear the TV is "ok," we would love to learn more about which specific features or aspects could be performing better for you. This will allow us to see if any settings adjustments or tips on utilizing its smart features could enhance your enjoyment.

We would be more than happy to discuss the features of your TV further and see how we can optimize your viewing experience. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you.
https://www.bestbuy.com/product/lg-65-class-ut70-series-led-4k-uhd-smart-webos-tv-2024/JJ8VPZH54L
We appreciate your patience.

—Renzo

Hi, Craig. Thanks for taking a moment to voice your concern about the LG TV (65UT7000PUA) model. We understand your concern about discovering terms in a user agreement that don’t align with your expectations—especially after purchase. We strive to provide excellent services and ensure a smooth experience.

Our user agreements are designed to ensure transparency and clarify how smart features, connected services, and software updates function. That said, we totally get that not everyone is comfortable with the level of data collection or requirements for certain features to work.

If you haven’t already, you can explore settings to limit data sharing or opt out of personalized ads—we want you to feel in control of your TV experience. If you have specific concerns or questions about what’s included in the agreement, feel free to reach out to us at @LGUSSupport. We’re happy to walk you through the options available and help however we can.

Your feedback is important—and we’ll make sure it’s heard. ^Juvy

Hi, Rhonda. Thank you for sharing your experience with us. We understand your concern about lagging when trying to enjoy your TV. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help improve the performance, we recommend checking the connection between your TV and any devices (such as cable boxes, gaming consoles, or streaming devices) to ensure they’re securely plugged in. Additionally, you can try resetting the TV's picture settings or performing a software update, as this can sometimes resolve lagging issues. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.

Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore other possible solutions. We appreciate your patience. ^Juvy