Customer Ratings & Reviews
- Model:
- 65UT7570PUB
- SKU:
- 6578178
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 65” Class UT75 Series LED 4K UHD Smart webOS TV (2024) highly for its amazing picture quality, ease of use, and great price. Many appreciate its lightweight design, perfect colors, and quick setup. However, some customers find the remote control to be outdated and have noted that the operating system could be faster, with software improvements being desired.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
No More LG for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV, remote that comes with it does not access all features. Apparently the magic remote for the TV is not available.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your experience with us. It's unfortunate to hear that the remote for your 65UT7570PUB TV doesn't access all features, and that the magic remote is unavailable. We understand the frustration this can cause. We'd like to assist you further and explore alternative solutions. Please send us a private message on social media @LGUSSupport so we can address this issue with you. Your feedback helps us improve our products and services. —Junel
Very disappointed with my customer experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the TV before I closed on my new house and when I installed it 2 weeks later it had flaws on the screen-5 red dots across the top third. I called customer service at BB and was told that it was now outside the return window-call LG. When I did call and finally spoke with a rep we could not resolve because I was not on site.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peter. Thank you for sharing your experience with us. We understand your concern about encountering issues with your LG TV (65UT7570PUB) model, especially with the red dots on the screen after installation. It’s even more challenging when the return window has passed, and you’re unable to resolve it on the spot with customer service. We strive to provide high-quality products and exceptional services to ensure a smooth experience. In the meantime, you may visit this link to obtain more information: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen--20150933240306.
To move forward, we recommend reaching out to LG’s customer support team again while ensuring you are at the location with the TV, as being on-site can often help troubleshoot more effectively. Please send us a private message on social media @LGUSSupport, and our team will assist you in resolving this matter.
We appreciate your patience and look forward to getting this issue sorted out for you. ^Juvy
Eh..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really sure how to rate this it came damaged.. quality was good just screen was damaged
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michelle. Thank you for sharing your feedback regarding the LG TV (65UT7570PUB) model. We understand your concern about receiving a damaged product, especially when the quality is otherwise satisfactory. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.
If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to report the damage and inquire about a replacement or return. For guidance, you may visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you’ve already contacted them and need further assistance, please let us know, and we’d be happy to help.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist in resolving this for you. ^Juvy
- Pros mentioned:Picture quality
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap junk, exchanged for a samsung, quality is so much better than LG
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your experience with us. We understand that the 65UT7570PUB TV didn't meet your expectations. Your feedback is important, and we’d like to assist you further.
If you experienced issues with the TV, please let us know what specific problems you encountered. We can guide you through some troubleshooting steps that may help enhance your viewing experience.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Cheap - Red Dots & Lines show up after 15 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't expecting a cheaper TV to last 20 years but surprised that Red Dots & Lines show up after 15 days. Can't do anything about it. All of the online forums say it will get worse. Probably won't last a year. I won't buy from Best Buy again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mikey. Thank you for sharing your experience with us. We understand your concern about seeing red dots and lines appearing on your LG TV (65UT7570PUB) model, after only 15 days of use. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.
We recommend contacting Best Buy customer service at 888-237-8289 to explore your options for exchange or warranty coverage. If you’re still within the return period, they may be able to assist with a replacement. In the meantime, to obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463.
Please send us a private message on social media @LGUSSupport with more details, and our team will work with you directly to resolve the issue and provide you with the best possible solution. We're committed to ensuring you’re taken care of. ^Juvy
Salesman lied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all after being lied to from the salesmen. He was trying to make a sale only not caring about the customer
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Roger. Thank you for sharing your experience with us. We understand your concern about feeling misled during a purchase, especially when it comes to important investments like your LG TV (65UT7570PUB) model. We strive to provide accurate and detailed product information to help our customers make informed decisions.
If you’re having issues with the TV or need help with features, setup, or performance, we’re more than happy to assist you directly. We want to ensure you’re fully satisfied with your purchase.
Please send us a private message on social media @LGUSSupport, and we’ll work together to make things right.
We appreciate your patience and look forward to helping you out. ^Juvy
faulty TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was faulty. I could not return Item due to the time for return passed the 2-week period. I was unable to return the TV in time for a new one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eli. Thank you for sharing your experience with us. We understand your concern about an issue arises with the LG TV (65UT7570PUB) model, and the return window has already closed. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
In this situation, we recommend reaching out to our support team via private message on social Mmdia @LGUSSupport. Even though the return window has passed, we may be able to assist you with troubleshooting, warranty claims, or potential solutions to get the issue resolved.
Please let us know how we can further assist you, and we’ll make every effort to help get your TV working the way it should. ^Juvy
Terrible LG TVs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchasing LG products again. Terrible experience. Not the first time having issues with an LG tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mikey. Thank you for taking the time to share your feedback. We truly understand your concern, especially when you've had ongoing issues with your LG TV (65UT7570PUB) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To assist you further, please let us know the specific issues you're encountering with the TV, as there may be troubleshooting steps or warranty options available to help resolve the situation.
Please send us a private message on social media @LGUSSupport, and our team will work closely with you to find a solution. ^Juvy
LG not so good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow loading and Wi-Fi router is less than 10ft away
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Stacy. Thank you for sharing your experience with the LG TV (65UT7570PUB) model. We understand your concern about a unit that is slow to load, especially when you’re so close to your Wi-Fi router. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
If the TV is still slow, check your Wi-Fi settings and ensure it's connected to the correct network, not a weaker guest one. Switching between the 2.4GHz and 5GHz bands can help, as 5GHz offers faster speeds over shorter distances.
Also, check your TV's software version; outdated software can affect performance. Updates can be found in Settings > All Settings > Support > Software Update. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
Feel free to message us on social media @LGUSSupport for further troubleshooting or solutions. ^Juvy
poor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was defective straight from the box. Screen cracked. New one swapped for cracked one and the second one was also cracked.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michele. Thank you for sharing your experience with the LG TV (65UT7570PUB) model. We understand your concern about receiving two defective units, and we appreciate your patience throughout this process. We strive to provide high-quality products exceeding our customer's needs and expectations. For the issue with the cracked screens, it might be beneficial to check with Best Buy customer service at 888-237-8289 regarding their policies on shipping and handling, as the damage could be occurring during transit. You may visit this link for quick help: https://www.bestbuy.com/site/help-topics/shipping-delivery-store-pickup/pcmcat316000050003.c?id=pcmcat316000050003. If you haven't done so already, we recommend ensuring that the TV is being transported upright and securely to prevent damage. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you find a suitable resolution. We appreciate your understanding and look forward to assisting you further. ^Juvy
65 tv LGUHD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good quality it’s so delicate fragile. When they deliver has a crack
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you bringing this to our attention. We understand your concern about receiving a LG TV (65UT7570PUB) model, with a crack and concerns about its quality. We strive to provide excellent services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. Please contact Best Buy customer service at 888-237-8289 to report the damage and arrange for a replacement or repair. Providing them with photos of the damage can help expedite the process.
If you need further assistance, please send us a private message on social media @LGUSSupport. We're ready to assist you and ensure you receive the support you need. ^Juvy
Poorly made TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was broken upon delivery. Paid more for a Samsung and rchanged the TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Danny. Thank you for sharing your experience with us. We understand your concern about receiving a broken LG TV (65UT7570PUB) model, especially after paying for a new product. We strive to ensure that every customer receives their products in perfect condition. For issues like this, we recommend documenting the damage with photos of both the TV and packaging and contacting Best Buy customer service at 888-237-8289 for a return or exchange. Since you've already decided to switch to another brand, we understand your decision, but if you need any further assistance or would like to explore additional options for your LG TV, please feel free to contact us through private message on social media @LGUSSupport.
We appreciate your feedback and hope to assist you in the future. ^Juvy
- Pros mentioned:Picture quality
6 stars if I could!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I start?! The service/delivery, the quality of the item, and the value all have made this a great company go with and a great product to purchase. Endless hours of play/watch time and countless laughs/enjoyment. Clear picture and great sound. You wont be disappointed. It can be upgraded to have a voice recognition remote. Overall a great buy!
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Really good value Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This 65” LG UT75 LED 4K UHD TV was a really good value. I got it home and set it up in minutes. Unpacking and attaching the legs was easy and I was viewing my new TV quickly. (It replaced a Sony Bravia the same size that completely died after about 12 years!) The LG’s picture is great. I can’t speak for the sound, since I have it connected to a separate sound system.
I would recommend this to a friend - Pros mentioned:Picture quality
Solid choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t need anything too fancy and loved our last LG for a long time. It’s perfect for what we need without having to shell out a lot. Sound is much improved from our last model, but nothing special.
I would recommend this to a friend - Pros mentioned:Picture quality
Size is right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size fits perfect in the spase we put it picture quality is good and its not to hard to set up.
I would recommend this to a friend - Pros mentioned:Picture quality
My LG 65
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase. Great picture, easy to navigate. Sound is good and I love the options. Looks wonderful in my living room .
I would recommend this to a friend - Pros mentioned:Picture quality
telle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent tv good bright picture better then I thought it would be
I would recommend this to a friend - Pros mentioned:Color
LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good colors.And my baby girl loves watching her favorite movies on there.
I would recommend this to a friend - Pros mentioned:Picture quality
Wonderful TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Picture. Does everything I need it to do. Love watching movies on this.
I would recommend this to a friend