Customer Ratings & Reviews

Hi, Michael. Thank you for sharing your experience with the LG TV (75QNED85TUA) model. We understand your concern about a product that doesn’t meet your expectations, especially after having high hopes for its performance. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. For the picture quality, we recommend ensuring that AI Picture Pro and Upscaling features are enabled in the settings. Additionally, running a Picture Test via the Settings menu can help identify any specific issues with the display. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-perform-a-picture-test--20153275651659. For built-in sound quality, activating AI Sound Pro or adjusting the equalizer settings may enhance the audio experience. If you’re still dissatisfied, pairing the TV with a compatible LG soundbar could provide a significant audio upgrade. If you believe the TV may have a defect, please send us a private message on social media @LGUSSupport. Our team will assist you in exploring warranty options or further troubleshooting steps. We’re here to ensure you get the most out of your LG TV. ^Juvy

Hi, Nicholas. Thank you for sharing your experience with the LG TV (75QNED85TUA) model. We understand your concern about facing issues with your TV from the very start, especially after dealing with similar problems previously. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience.

For the flashing power issue, we recommend trying a simple reset by unplugging the TV for about 10 minutes, then plugging it back in. This can sometimes help with power-related problems. For additional information, you may visit this link: Hi there! Thank you for sharing your experience with the 75QNED85TUA. We understand how disappointing it can be to face issues with your TV from the very start, especially after dealing with similar problems previously. Your feedback is crucial, and we appreciate you bringing this to our attention.

For the flashing power issue, we recommend trying a simple reset by unplugging the TV for about 10 minutes, then plugging it back in. This can sometimes help with power-related problems. For additional information, you may visit this link: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.

We also want to ensure that your warranty claim is handled smoothly. Please send us a private message on social media @LGUSSupport, and our team will assist you in expediting the process and exploring your options. We appreciate your patience and look forward to helping you resolve this issue. ^Juvy

Hi, George. Thank you for reaching out and sharing your concern regarding the LG TV (75QNED85TUA) model. We understand your concern about receiving a TV that doesn’t function properly, especially when the backlight is not working as expected. We strive to provide high-quality products and exceptional services to ensure a smooth experience. As a first step, we recommend checking to see if there are any visible issues with the connections or cables, as well as ensuring that the TV is properly plugged into a power source. If the backlight is still not working after confirming these details, there may be a more serious issue with the internal components that would require professional assessment. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to guide you through the next steps, including arranging for a service technician or discussing your options for a return or replacement. ^Juvy