Customer Ratings & Reviews
- Model:
- 75QNED85TUA
- SKU:
- 12376627
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Good not great also speakers are bad really bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really impressed with the picture and specs in the store but when we got it home it was ok but not mind blowing. It’d be great if oled and mini led didn’t exist but…they do. The ai programming is annoying too and seriously the sound quality is TERRIBLE. I’m generally ok with tv speakers usually prefer them actually but these really drop the ball.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your thoughts with us. We’re glad to hear that the picture quality of your LG TV (75QNED85TUA) model, impressed you in the store, though we understand your disappointment with the sound and AI programming features. We strive to provide high-quality products that exceed our customer's needs and expectations.
For better sound performance, we recommend trying an external soundbar or speaker system, which can significantly improve the audio experience. You can also explore adjusting the sound settings in the TV’s audio menu, which may offer you more control over the sound output.
If the AI programming is causing any interruptions, you can adjust the settings to turn off or modify certain features, making it more aligned with your preferences. Feel free to reach out to us via private message on social media @LGUSSupport for further assistance.
We’re here to help make your experience as enjoyable as possible. ^Juvy
Tv is overrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is hot garbage. Picture quslity is not good. Its a slow tv to navigate around in. Don't waste your tine and money. Get the hisense or tcl
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for taking the time to share your thoughts with us regarding the LG TV (75QNED85TUA) model. We understand your concern about a product that doesn’t meet your expectations, especially with something as important as your TV. We strive to provide high-quality products and ensure a smooth viewing experience.
For the picture quality issue, we recommend checking the picture settings and adjusting them for optimal viewing. Sometimes, adjusting the Picture Mode or Energy Saving settings can make a significant difference in performance. Additionally, ensuring that the TV software is up-to-date could help with the overall speed and responsiveness. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist with troubleshooting steps or explore a possible solution. We’re committed to ensuring you have the best experience with your LG product. ^Juvy
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was a gift for someone, they couldn’t believe it they really appreciated it
I would recommend this to a friendTV Not Delivered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this TV on 8/24/2025, and I still have not received the TV, and it is September 6th. They have said it was out for delivery 2 Fridays in a row, only to not be delivered, and it has been canceled. I am debating canceling it together. This is the worst delivery experience I have ever experienced.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Timothy. We understand your experience with the delivery of your LG TV and hear your feedback about the delays. We recognize the importance of receiving your order in a timely manner and the inconvenience this has caused.
If you need any assistance with your order, please send us a direct message at @LGUSSupport. You can also explore more about our products at this link: https://www.lg.com/us/tvs. -Shae
Lg 75 in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just not as good.as my Samsung . Picture not as crisp.
No, I would not recommend this to a friendBuyer Beware!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased mine on February 8th 2025, as of today it has been down over a week, called LG support and they keep getting me the run around that they cant find a technician to send out. LG customer service is horrible, so you really want to take the chance and buy this TV, i would think not, if you do good luck!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding the LG TV (75QNED85TUA) model. We understand your concern about being without a functioning TV, and we want to help get this resolved as quickly as possible. We strive to provide high-quality products and ensure a smooth viewing experience.
If your TV isn't powering on, try a manual reset: unplug it for 5 minutes, then hold the power button for 30 seconds before plugging it back in. This may resolve minor issues. For further assistance, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.
To schedule support, message us privately on social media @LGUSSupport. We appreciate your feedback and patience as we work to resolve this. ^Juvy
Power
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the tv is ok, however we are having a problem with the tv just turning off which is a problem since we only purchased in February, called lg repair and they sending a technician to replace the mother board and sensory sensors which I’m not very pleased with.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, CarkethiaA. Thank you for sharing your experience with us. We understand that your 75QNED85TUA TV is unexpectedly turning off. We'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-75-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578190.p?skuId=6578190
We appreciate your patience. —Renzo
Best buy failed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Best Buy I've ever stopped in. Manager Mark is terrible. No one really knows what's going on there. Have to wait 4 or 5 to get the item and when they open the box TV has a big crack in it. Not allowed to inspect the item before delivery. Terrible idea. Company needs to fire the moron who suggested this in the first place
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thanks for taking the time to share your experience with the 75QNED85TUA. We're very sorry to hear about the condition of your TV upon arrival and the frustration with the purchasing experience. While it sounds like the issues stemmed from the retailer’s handling and policies, we absolutely understand how disappointing this must have been, especially with such a major purchase.
Although LG doesn’t manage in-store retail operations, we’d still like to help however we can. If your TV was damaged upon delivery, please don’t hesitate to reach out to us at @LGUSSupport so we can look into possible next steps based on your purchase details.
We appreciate your feedback and are here to help.—Junel.
Don’t recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture wasn’t clear no matter what I did. 4K movies were the only way I could watch it. Retuned it for a Samsung.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thanks for sharing your feedback with us. We understand your concern about your LG TV (75QNED85TUA) model didn’t provide the picture quality you were hoping for. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. For the best results, we recommend ensuring the picture settings are properly adjusted to your viewing preferences, including enabling the AI Picture Pro feature for enhanced clarity. You may visit this link to obtain more information: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you decide to revisit LG in the future, feel free to reach out to us via private message on social media @LGUSSupport, and we’ll help guide you through optimizing your TV. ^Juvy
LG limited compatibility
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG QNED Not compatible with Spectrum software - had to return the TV
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daniel. Thank you for sharing your experience with the LG TV (75QNED85TUA) model. We understand your concern about facing compatibility issues with your TV, especially after making a purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey.
As a first step, we recommend checking for any software updates for the TV, as compatibility can sometimes improve with the latest firmware. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
If you’re still having issues or would like assistance finding a suitable replacement, please send us a private message on social media @LGUSSupport. We're here to help you with any questions and ensure you have a better experience in the future. We appreciate your patience and hope to assist you soon. ^Juvy
LG QNED AI Lasted A Week (DEFECTIVE)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television was returned because it was defective; after a week of purchase, it would flicker and switch off at random. I would never buy an LG TV ever again, even though the staff was kind enough to give me a refund.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with a defective LG TV (75QNED85TUA) model, especially after such a short period of use. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. We’re glad to hear that the staff was able to provide a refund, but we regret that your experience with the TV was disappointing enough to make you reconsider purchasing an LG product in the future. While issues like this are rare, we are committed to addressing any concerns that arise and continuously improving the quality of our products.
If you ever decide to give LG another try, please don’t hesitate to reach out to us on social media @LGUSSupport for personalized support. We would love to help ensure your next experience is a much more positive one. ^Juvy
Do Not Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke 2 weeks after we bought it. Now we have to wait 3 weeks to get another one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, HeatherD. We understand your inquiry regarding your LG 75” Class 85 Series QNED 4K UHD Smart webOS TV (Model 75QNED85TUA) and appreciate you letting us know about the challenge you’ve encountered. Waiting for a replacement can be inconvenient, so let’s try one quick step that may help stabilize your TV before it ships:
Troubleshooting Step: Perform a soft power reset by unplugging your TV from the wall outlet for at least 60 seconds, then plug it back in and power on. This simple reset can clear any temporary glitches and ensure your webOS firmware is running smoothly. Once it’s back on, navigate to Settings > All Settings > General > About This TV > Check for Updates to confirm you have the latest software enhancements.
https://www.bestbuy.com/site/lg-75-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578190.p?skuId=6578190
We’d love to explore every option to get you back to enjoying your 75QNED85TUA without further delay. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to guide you through next steps or coordinate directly with your retailer. We appreciate your patience and look forward to resolving this together.
—Renzo
charger for deliver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.manger would not take shipping off my store pick up and I have been charged 29.29 whats up i want my money back
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Stewart. Thank you for reaching out to us about the LG TV (75QNED85TUA) model. We understand your concern regarding the shipping charge for your store pick-up order. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
To look into this further, please send us a private message on social media @LGUSSupport, and our team will be happy to help clarify the charge and work towards getting this sorted for you.
We appreciate your patience and look forward to assisting you. ^Juvy
Owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this TV. Excellent picture. Easy to use remote.
I would recommend this to a friendSounds awful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is ok but the sound is horrible. Can't say that we weren't warned. The store had it hooked up so we could only test the sound thru a sound bar. When we asked how to turn the tv sound on, the salesman said, "Even though its a better tv, they went cheap on the sound," and suggested we get a soundbar. I am now shopping for sound bar.
No, I would not recommend this to a friendReturned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned bc it didn’t come with a charging cable which sucked
No, I would not recommend this to a friendFailed after 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of cool features but in leas than 2 months started spontaneoulsy turning off every 1-5 minutes and rebooting. Tech support is by text and cryptic. After an hour of texting back and forth, determined that a tech had to show up to change the power supply and motherboard. 3 weeks later nobody has fixed it yet. Piece of garbage and bad texh support. I’ve never had this happenned with a TV before and will never buy anothe LG TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ClaudeS. Thank you for sharing your experience with us. We understand your situation, and we truly appreciate your feedback about your LG 75QNED85TUA TV. We want to ensure you're able to enjoy all the features your TV has to offer, so let’s take a look at some troubleshooting steps.
If your TV is turning off and rebooting intermittently, this can sometimes be caused by improper ventilation, a loose power cord, or an activated on/off timer. Please ensure that the power cord is securely plugged into both the back of the TV and the electrical outlet. It’s always a good idea to check both ends of the cord, as sometimes they can come loose.
LG TV - Troubleshooting TV Intermittently Powers On/Off - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479
If you’ve already tried this and the issue persists, please send us a private message on Social Media @LGUSSupport, and we will work with you to expedite a resolution. We appreciate your patience and are here to help resolve this matter as quickly as possible.
Looking forward to assisting you! —Renzo
Issues with Delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have loved the opportunity to write a review about the television itself, but our experience with the delivery and mounting service has been a disaster. The delivery team first missed the scheduled window without notice. After rescheduling for later that evening, they unilaterally pushed it to the next day—without consulting the dispatcher. And yet, here I am, still without a TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Isaiah. Thank you for sharing your experience with us. We understand your situation regarding the delivery of the LG 75QNED85TUA. We truly appreciate your feedback, and we would love to help address your concerns.
While we recommend reaching out to Best Buy directly for delivery and mounting issues, we want to ensure you're able to enjoy your TV as soon as possible. If you're still having trouble with the setup, please feel free to reach out to us via private message on Social Media @LGUSSupport, and we'll assist you further.
https://www.bestbuy.com/site/lg-75-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578190.p?skuId=6578190
We appreciate your patience and understanding.
—Renzo