Customer Ratings & Reviews

Hi, Mike. Thank you for sharing your experience with the LG TV (75UA7000PUB) model. We appreciate you letting us know about the stand stability and speaker crackle.

For this model, one helpful step is to run the Sound Test from the TV’s settings menu. This will help confirm whether the crackling is coming from the internal speakers or from an external source. If the issue persists during the test, you can also try connecting an external sound system through HDMI ARC or optical output for improved audio quality. Regarding the stand, this unit is designed with a slim profile, so wall mounting is recommended for added stability. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-distorted-audio-from-the-tv-speakers--1434405064557. If you need further assistance after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy

Hi, there. Thank you for reaching out and sharing your experience with us. We understand the importance of having your LG TV (75UA7000PUB) model deliver the picture quality you expect, and we appreciate you letting us know about the backlight bleed you’re seeing.

One helpful step you can try is to adjust the TV’s Backlight and Local Dimming settings in the Picture menu, as lowering the backlight level can often reduce the visibility of edge bleed in darker scenes. You may also want to run the Picture Test to compare performance and confirm whether the issue persists across different content. More guidance here: https://www.lg.com/us/support/help-library/lg-tv-how-to-perform-a-picture-test--20153275651659. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Richard. Thank you for reaching out about your LG TV (75UA7000PUB) model. We understand the importance of having your TV delivered as promised, especially after being told you would receive a gift card for the inconvenience.

A helpful step you can try while continuing to work with Best Buy is to check the delivery status and compensation notes directly through their order‑tracking or purchase‑history page, as retailers often document promised credits or adjustments there. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Hi, Roshawn. Thank you for reaching out about your LG TV (75UA7000PUB) model. We understand how important it is to enjoy uninterrupted viewing, and we appreciate you sharing this experience with us.

A helpful first step is to check the HDMI connection and power cable to ensure they are firmly seated, as loose connections can sometimes cause intermittent blackouts. You can also try performing a factory reset from the TV settings menu to refresh the system. More guidance is available on our official support page here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. If the issue continues, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hi, Denise. Thank you for taking the time to share your experience with your LG TV (75UA7000PUB) model. We are glad to hear that the TV itself is amazing, but we understand your statement regarding the initial issues with the broken unit, the subsequent trip to the Murrieta location, and the rudeness you encountered with store's customer service. As a general troubleshooting and maintenance tip for the screen, we recommend using a soft, dry cloth to gently wipe the screen. If you encounter any stubborn spots, dampen the cloth lightly with water only. Never spray any liquid directly onto the TV screen or frame, as the glass on these large units can be sensitive to liquid ingress, which can cause damage. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-clean-your-lg-tv-screen--20150154791049. If you have any further questions or need assistance with your unit, please send us a private message on social media @LGUSSupport. We're here to help. ^Juvy

Hi, Vrej. Thank you for reaching out about your LG TV (75UA7000PUB) model. We understand the importance of having a TV that meets your expectations, especially when making a big purchase.

A helpful step you can try is to check for available firmware updates by going to Settings > Support > Software Update, as performance improvements and feature enhancements are often included in newer versions. For more guidance, visit https://www.lg.com/us/support/product/lg-75UA7000PUB.AUS. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Hi, Houssam. Thank you for reaching out and sharing your experience with your LG TV (75UA7000PUB) model. We understand the importance of having your new television deliver both picture and sound consistently.

As a troubleshooting step, please try performing a power reset by unplugging the TV from the wall outlet for about 5 minutes, then plugging it back in and turning it on. Also, check that the HDMI or other input cables are firmly connected and that the TV’s picture settings are not set to “Audio Only” mode. You can find more helpful tips here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. If the issue continues after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy

Hello there, Bill. Thank you for sharing your experience with us. We understand that the LG 75 Class UA7000 Series LED AI 4K UHD Smart webOS TV (2025) didn't meet your expectations due to the condition upon installation. We understand your inquiry regarding the return process.
https://www.bestbuy.com/product/lg-75-class-ua7000-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZW4PX
While returns and exchanges are subject to the retailer's policies, we would still like to see what we can do to help with the TV itself. Your feedback is important, and we'd like to assist you further. If you have any further questions about its features, or if you'd like to explore your options regarding the unit, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. We appreciate your patience. —Renzo