Customer Ratings & Reviews
- Model:
- 75UR9000PUA
- SKU:
- 6535924
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 75” Class UR9000 Series LED 4K UHD Smart webOS TV (2023)'s exceptional picture quality, ease of use, sleek design, rich color, and various features like complimentary movies. However, some customers have noted that mastering the remote control may require some time. Overall, the positive aspects of the TV seem to outweigh the challenges presented by the remote.
This summary was generated by AI based on customer reviews.
Great while it lasted
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on the May 25th, installed by BestBuy on June 6th and as of August 19th refuses to power on or show any signs of life making it a wonderful wall decoration. This device also wasn't left on all day either as it was only in use a few hours each day at most. This TV lived just long enough that it could not be returned with my premier membership.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thanks for reaching out and sharing your experience with the LG TV (75UR9000PUA) model. We understand your 75UR9000PUA TV will not power on and is showing no signs of life after just a few months. Let’s get your screen back to doing what it does best! If your TV isn’t turning on at all, here’s a simple step you can try: unplug it from the wall outlet for about 60 seconds, then plug it into a different outlet (skipping any power strips or surge protectors). Just press and hold the power button on the TV itself—not the remote—for 10 seconds. This might help reset the internal circuitry and could bring it back to life. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. If the problem persists, don’t hesitate to email us at [email protected], and we’ll be happy to help you out. ^Juvy
LG does not have the ESPN app
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TVs overall, but keep in mind that LG does not support the ESPN app....so you would have to buy a Roku or apple tv to download the app and watch through there. I returned them and bought two Samsungs.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your feedback regarding the absence of the ESPN app on LG TVs. We understand that the availability of specific apps and content can be an important consideration for customers when choosing a TV. We apologize for any inconvenience this may have caused.
While LG offers a wide range of built-in apps, including popular streaming services, it's true that the availability of specific apps like ESPN can vary by TV model and region. We appreciate your feedback, and it helps us better understand our customers' needs and preferences.
If you have any further questions or need assistance with LG products or services in the future, please don't hesitate to send us a private message on Facebook or Twitter using the handle @LGUSSupport and provide us with your contact information. ^Jolly
Average TV quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok TV wish the resolution was better. OS is good a little slow sometimes but overall you pay for what you get on a budget 75 inch TV
I would recommend this to a friendAwful!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this television due to the Imagine it had on store. A week later the screen went black and it did not turn on again, no water damage or hit to the TV. Best buy was able to exchange the television and exactly one month after use same problem. All the televisions in my house are LG, This model has been the only one that has given me problems.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ellie. Thank you for sharing your experience with the LG TV (75UR9000PUA) model. We understand your concern, especially after purchasing the TV based on its impressive display and then encountering the same issue twice in a short period of time. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
We recommend performing a basic reset or power cycle by unplugging the TV for about 30 seconds, then plugging it back in to see if this resolves the issue. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. If the problem persists, we suggest reaching out to us directly through social media @LGUSSupport so we can assist you in troubleshooting and finding a resolution for this recurring issue.
We’re committed to resolving this for you and ensuring that your experience with LG is a positive one moving forward. ^Juvy
Don’t like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very satisfied with this TV. Was replacing a 65” Sony Bravia X99. Would go back to a Sony if I had the chance to
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG TV (75UR9000PUA) model. We understand that transitioning from a Sony Bravia X99 to our TV may have resulted in a different experience. We appreciate your feedback and will consider it as we continue to improve our products.
If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
DO NOT GET ANYTHING FROM BEST BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY OPEN BOX. THERE IS NO DIFFERENCE BETWEEN EXCELLENT, FAIR OR GOOD. BOUGHT AN OPEN BOX IN EXCELLENT CONDITION JUST TO FIND OUT ITS BROKE. THE CALL CENTER WILL LIE AND SAY YOU CAN EXCHANGE AT ANY STORE. GEEK SQUAD WILL CHARGE YOU THE DIFFERENCE TO GET A NEW TV. AND THE STORE WONT LET YOU GET A REFUND IF YOU PICKED THE TV UP YOURSELF. BEST BUY IS A JOKE AND THEY ARE ROBBING PEOPLE.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Angela. Thank you for sharing your feedback on the LG TV (75UR9000PUA) model. We understand how disappointing it can be to encounter issues with a product, especially when it was purchased in what was supposed to be excellent condition. We strive to provide high-quality products and exceptional customer service that meet our customer's needs and expectations. Please contact Best Buy customer service at 888-237-8289 to look into this matter with utmost urgency to prevent such incidents from happening. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality poor! had Best Buy geek squad out twice to correct Unsuccessful in each attempt Replaced with next best recommended TV plus soundbar
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, ClarkH. Thank you for sharing your experience. We apologize for the poor sound quality you encountered with the LG Smart TV (75UR9000PUA) model. We appreciate your patience with our attempts to resolve the issue. We're glad the Best Buy Geek Squad could recommend a replacement TV and soundbar. To obtain more details, you may visit this link: https://www.lg.com/us/support/help-library/troubleshooting-distorted-audio-from-the-tv-speakers-tv-CT10000018-1434405064557. If you have any further concerns, please let us know by sending a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
oh my goodness! LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good tv. It definitely was t worth the up sale.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ashley. We're sorry to hear that you're not satisfied with your LG TV. We understand how important it is to have a reliable and enjoyable viewing experience, and we apologize if our product has not met your expectations. We would like to assist you further and address any concerns you may have. Please send us a private message on on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000. This will help us better understand your situation and provide the appropriate assistance. ^Jayne
White spots
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great TV. Made a weird noise every once in a while and had white spots all over
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We are sorry to hear that you have experienced issues with your LG TV, including unusual noises and white spots on the screen. We understand how frustrating this can be and apologize for any inconvenience caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Picture quality
Fav lg tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my lg tv looks great on my stand love the clear crisp picture it looks like the people in the tv in the room with you the graphics in the picture is magnificent you can boice control the tv n navigate either with the buttons or pointer
I would recommend this to a friend - Pros mentioned:Picture quality
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always i want this tv great picture and quality I recommend
I would recommend this to a friend LG tv 75 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fantastic services I received from the team are amazing as well as their support team which has helped me greatly with the quality of the product I received from them great customer support
I would recommend this to a friend- Pros mentioned:Picture quality
LG LED TV is exceptional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This LG LED TV has an amazing picture quality at a great price! I am in love with my new TV!!
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv definitely lives up to money worth Cant go wrong
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Great Picture and sound! Fits our living room wonderful.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, this tv is awesome great color amazinf conctras
I would recommend this to a friend - Pros mentioned:Picture quality
Wedding Goft
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my son and his wife for a wedding gift. They absolutely love it!
I would recommend this to a friend - Pros mentioned:Picture quality
Best Buy i have made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt ask for a better TV picture perfect sounds lovely
I would recommend this to a friend - Pros mentioned:Picture quality
VERONICA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LIKE THIS TV IN MY LIVING ROOM, EVERYBODY ENJOY IT
I would recommend this to a friend Easy as sitting in your chair watching the set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a 75” tv had it delivered setup and took oldest away. Was so easy and the Geek Squad that came knew exactly what to do.
I would recommend this to a friend
