Customer Ratings & Reviews
- Model:
- OLED77B5PUA
- |
- SKU:
- 6621813
Customer reviews
Rating 4.7 out of 5 stars with 366 reviews
(366 customer reviews)Rating by feature
- Picture Quality4.9
Rating 4.9 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the excellent picture and OLED quality of the 77" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025). Users find the TV easy to set up and enjoy its sleek design and perfect size. However, some customers have noted that the brightness could be improved.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
LG OLED TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better TV's out there right now. Have used Samsung for years, but decided to give this one a try.
I would recommend this to a friendRated 5 out of 5 stars
LF OLED AI
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television. It is exactly what I had expected
I would recommend this to a friendRated 5 out of 5 stars
Very satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The associates were knowledgeable and helpful and made my decision to purchase easy. Highly recommend.
I would recommend this to a friendRated 4 out of 5 stars
77 Inch OLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks beautiful and easy to set up. The mouse function on the remote can be tricky at first, but the option to quickly reset to basic remote settings helps alleviate that concern.
I would recommend this to a friendRated 5 out of 5 stars
LG B5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great!! Awesome price!! It has amazing picture and was easy to set up!
I would recommend this to a friendRated 5 out of 5 stars
Good picture with deep Blacks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality. Deep blacks and vivid color spectrum. Sound quality is decent, but can be modified to accomodate your preferences.
I would recommend this to a friendRated 5 out of 5 stars
Monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appreciate the sale price and looking forward to the installation.
I would recommend this to a friendRated 5 out of 5 stars
best ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy is the best when it comes to TV and entertainment
I would recommend this to a friendRated 5 out of 5 stars
Love my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is wonderful and the staff working in the tv department are true professionals
I would recommend this to a friendRated 5 out of 5 stars
LG TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product that I would highly recommend. The clarity is truly impressive.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Nice unit but seriously flawed…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is excellent; however, everything else falls short. The user interface, remote and settings are astonishingly complicated and poorly engineered. The LG Soundbar interface was complicated and lacked the necessary features. Although LG is a pioneer in this technology their software and firmware are deeply flawed. I returned the TV and soundbar within one week of receiving it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, FredC. Thank you for sharing your experience with us regarding your LG - 77" Class B5 Series OLED AI 4K UHD Smart webOS TV. We understand your inquiry about the user interface, remote, and settings being more complicated than expected, even though you found the picture quality to be excellent. Your feedback on the software design is valuable to us.
While we understand you have returned the unit, we do offer tips to simplify the experience. For instance, the webOS home screen allows you to reorder the app tiles to prioritize your most-used apps. Additionally, the Magic Remote has a Quick Access feature where you can set number buttons as shortcuts to specific apps, letting you bypass the main home screen.
https://www.bestbuy.com/product/lg-77-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKZW
For further assistance and to explore possible solutions for any specific concerns you may have, please contact us at lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Rated 5 out of 5 stars
Elegant TV .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very elegant Tv , bought it for my son . Thank you .
I would recommend this to a friendRated 5 out of 5 stars
Best Buy Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The man who helped me in the store was very helpful and Jesus the man who setup my TVs was excellent.
I would recommend this to a friendRated 5 out of 5 stars
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with my purchase!! Graphics looks super clean!!
I would recommend this to a friendRated 5 out of 5 stars
Amazing find
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my purchase and installation
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
LGOLED2026
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it and it was cheaper than the $25k one. I will love it
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your experience with us. We understand your inquiry regarding your new LG - 77" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025). We are pleased to hear that you are happy with your purchase and the value it provides.
https://www.bestbuy.com/product/lg-77-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKZW
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
Rated 3 out of 5 stars
LG b5 77 inch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may be a little early to review, but I’m not really happy with this TV. It seems like it’s a little dark. The picture is not much better than my old TV but I might not know how to use it. It doesn’t upscale old programs very well. Maybe time will tell. I’ve only had this for a week.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, RoyT. Thank you for sharing your experience with us. We understand your inquiry regarding the brightness and upscaling performance of your LG 77" Class B5 Series OLED AI 4K UHD Smart webOS TV. Your feedback is important, and we want to ensure you are getting the most out of your new unit's features.
https://www.bestbuy.com/product/lg-77-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKZW
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Rated 5 out of 5 stars
this TV is very nice and clear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this TV was on sale for one day, so I had to have it. I was waiting for the price to go down, and it did, so I grabbed it, and I love it.
I would recommend this to a friendRated 5 out of 5 stars
Amazing TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing color and deep blacks. Have it in a room with light and it still has a great picture.
I would recommend this to a friendRated 5 out of 5 stars
Wow, ecellent customer service!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Customer service from the Geek Squad! The install of the LG-77" went great.
I would recommend this to a friend






. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg;maxHeight=54;maxWidth=54;format=webp)


















