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Customer Ratings & Reviews

$1,499.99
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Comp. Value: $2,999.99

Customer reviews

Rating 4.7 out of 5 stars with 366 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the excellent picture and OLED quality of the 77" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025). Users find the TV easy to set up and enjoy its sleek design and perfect size. However, some customers have noted that the brightness could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 366 reviews
  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Highly recommend! Beautiful picture which make images look live… right in front of you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this tv, great quality at a fantastic price, salesperson was very knowledgeable regarding the difference in the tvs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is our go to place for electronics. Technicians who installed our TV were very professions and friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality TV, the curser is annoying but can turn it off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    welldone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Men did a great job unpacking the television and cleaned up and took all package materials away

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv at a great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv. We’ve had our 65 inch Samsung tv for 7 years and wanted to upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv. Smart tv. Easy to cast from Apple products. Built in Amazon prime. User friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flat Screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV, and the delivery guys were wonderful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Picture performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a Oled tv , i thought i would see a better picture,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    big and pretty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a very nice screen to look at red dead looks great movies are awesome looking too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV with outstanding quality. So happy to have it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever, debating over size but we made good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    77"LG TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with my purchase of my LG big screen TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale and for the price, there’s no negatives

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAMLANHAM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IN IT'S CLASS, THIS IS THE MOST YOU CAN BUY FOR THE PRICE.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture! Not much volume; need external speakers like theatre surround system. Lots of features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery of Tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The entire delivery experience was horrible. Zero communication, delivery dates not followed, 2nd attempt once again were able to complete delivery day 2, then it was still deliver an hour outside of the latest 12 hour timeframe. Highly upsetting with how bad the communication and follow thru was with a company as this

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Graham. Thank you for sharing what happened with the delivery of your LG TV (OLED77B5PUA) model. We understand how important clear communication and timely follow‑through are, especially when you’re expecting a new TV.

      While delivery services are handled by the retailer or carrier, we’d still like to help you move forward. One thing you can do right away is check the Order Status or Delivery Tracking page from Best Buy customer service at 888-237-8289 to confirm the most up‑to‑date delivery notes, as these pages often update faster than automated notifications. If you’d like us to look into this further or assist with next steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy LG

  • Rated 1 out of 5 stars

    Still waiting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been given 3 different delivery dates and still hasn’t made it to my house.ive been billed for delivery and mounting $180 but never even received a call or text that you weren’t coming . I’ve changed my plans to be here it would have been nice to be contacted . Woke up this morning congratulating me that I’ve automatically been billed an additional $190 to be a Best Buy Member for 2026. How do the non members get treated

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Colts. Thank you for sharing your experience with your LG TV (OLED77B5PUA) model. We understand the importance of having a smooth and reliable delivery process, especially when you’ve adjusted your schedule multiple times and were billed for services that haven’t taken place.

      One helpful step you can try is checking the order status and service charges directly through your Best Buy account or contacting their delivery support team to verify the billing and ensure the delivery and installation are properly scheduled. You can also contact their customer service at 888-237-8289. You can also review support information for your TV model here: https://www.lg.com/us/support/product/lg-OLED77B5PUA.AUS. If you need further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy LG

  • Rated 4 out of 5 stars

    LG 77 inch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased primarily to watch sports. So far the picture/speed is very good.

    I would recommend this to a friend