Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED77B5PUA
- SKU:
- 6621813
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the excellent picture and OLED quality of the 77" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025). Users find the TV easy to set up and enjoy its sleek design and perfect size. However, some customers have noted that the brightness could be improved.
This summary was generated by AI based on customer reviews.
OLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Verg good tv. Picture very bright and clear. A liitle to respond to app and channel changes
I would recommend this to a friendLG tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lacked instruction booklet Took longer than expected to set up
I would recommend this to a friend- Pros mentioned:Picture quality
Tv opinion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They want my review on a TV that I have not received yet. I bought the tv and it not going to be here until February 11 2026.The sells people were great and I can't wait to watch it.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Scoot. Thank you for sharing your experience with us. We understand your inquiry regarding the delivery status of your LG 77" Class B5 Series OLED AI 4K UHD Smart webOS TV. We share your excitement for your new purchase.
https://www.bestbuy.com/product/lg-77-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKZW
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
- Cons mentioned:Connectivity
Geek Squad support not what it use to be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took a total of three visits by the Geek Squad to figure out why my new t-v wasn't communicating with my receiver. The whole process was frustrating and took more than a week to correct or understand why.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dwane. Thank you for reaching out about your LG TV (OLED77B5PUA) model. We understand the importance of having your new TV communicate smoothly with your receiver, especially when you’re excited to get everything everything set up and working together.
One helpful step is to verify that the HDMI port used for your receiver supports eARC and that Simplink (CEC) is enabled in the TV settings. This ensures proper audio handshake and can prevent communication delays between devices. You can also review additional setup guidance here: https://www.lg.com/us/support/help-library/lg-tv-connecting-a-hdmi-device--1405576683065. To look deeper into your setup and assist you more accurately, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details so our team can guide you on the next steps. ^Juvy
Discussed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this LG TV on 1/21/26. Since it was delivered to the wrong address, I can't rate the tv. However I can rate the customer service for Best Buy as absolutely terrible. I cannot get any help with my refund All I can get is frustration at the ineptitude of Best Buy. Today's date is 3/8/26
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gwen. Thank you for sharing what happened with your LG TV (OLED77B5PUA) model. We understand the importance of having your delivery handled correctly. If you haven’t already, you can check the delivery status and proof of delivery through your Best Buy account. This can help confirm where the carrier marked the item as delivered, which is often required when a retailer processes a refund for a misdelivered product. For more guidance, visit https://www.lg.com/us/support/product/lg-OLED77B5PUA.AUS. If you need more help, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Terrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will NEVER buy anything from Best Buy!! Worst experience!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carol. Thank you for reaching out, and we understand the importance of having a smooth experience with your LG TV (OLED77B5PUA) model. If you’re experiencing any issues with your unit, one helpful step you can try is to run a Picture Test by going to Settings > Support > OLED Care > Device Self‑Care > Picture Test. This helps confirm whether the display is functioning properly and can point us in the right direction if something needs attention. For more guidance, visit https://www.lg.com/us/support/product/lg-OLED77B5PUA. We’d be glad to take a closer look at what’s been happening. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. ^Juvy