Customer Ratings & Reviews
- Model:
- OLED77C1PUB
- SKU:
- 6453315
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the 77" Class C1 Series OLED 4K UHD Smart webOS TV's picture quality, describing it as "gorgeous" and "amazing" with "inky blacks." They also appreciate its suitability for gaming and its large screen size. While some find the remote control to be laggy and the TV expensive, overall, customers are very pleased with their purchase.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
on board apps switching to HDMI
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV picture is great however it changes from the on board apps like Netflix to HDMI randomly. Should not do this for a 3000 dollar tv
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Latency isn’t great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a lag for having its boasted processing speed. Can barely open the home page quickly. Not worth price for that reason.
No, I would not recommend this to a friendNot,happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return item and best buy charge me again to hang new TV on fireplace that use same mount and will take about 2 minutes to change
I would recommend this to a friendSound quality is the worst
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV leads in 2 categories, it's the MOST expensive TV I have ever purchased, and it has, by far, the worst sound quality of any TV that I've owned in the past 20 yrs! I have a 5yr old LG OLED that blows this TV out of the water. I was soooo excited to get a new center piece for my entertainment system, and now I feel extremely let down. Very disappointed!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Most audio problems are caused by incorrect menu settings on the TV or external devices. Performing a Sound Test will either confirm or eliminate the TV as the source of the issue. Go to Settings > Sound > Sound Test, and if you cannot clearly hear the test sound then call us and schedule repair.
For distorted, low or no audio, check out our recommended audio settings at https://www.lg.com/us/support/help-library/lg-tv-audio-problems-CT10000018-1388777718317 for step by step instructions on how to fix this yourself. ^Jennifer
Geek tec need to adjust tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh tv was delivered and placed on console Geek squad need to come out and adjust to room I was told by Geek Tec
No, I would not recommend this to a friendHDMI Port Failure
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI Ports failed after 6 months. Good thing supposedly is new replacement TV coming.
I would recommend this to a friendDon't buy open box tv's
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service through best buy was great, the customer service through lg was hot garbage. The tv for the most part was good, other than the fact that whenever I was watching tv, the wired headphones connected sign kept coming on. Mind you, the only thing connected to the tv was a ps5, so I tried resetting it. I reset it every way possible, and it still wouldn't work properly. On tv's I won't ever make the mistake of buying open box. I returned the product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Jovelyn
Comically bad delivery service ruined the deal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It might be a good TV. Delivery service was so comically bad that we may never find out. An old guy and a young guy carried the TV into the living room, the young guy started positioning to take it downstairs, the old guy said "nope, not going there," and walked out leaving the young guy to apologize to my petite wife, then sheepishly walk out as well. What a shame that the delivery team ruined what could have been a good experience
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG oled 77ince c1
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and get delivered December 8,2021. After a year, it turns on but turns off too after 2 seconds. Totally disappointed. Spend $3,200 plus tax for this. Unable to get hold on to LG support and hope with this review I can get their attention and will change my review once I can get help.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
77 inch Oleg TV delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad was supposed to deliver my 77 inch and remove my 65 inch that was delivered a couple weeks ago. The person that I talked to from the geek squad on the phone did not list it as that so somebody in a Penske truck showed up and was just going to drop it off and not mount it on the wall. Now I have to wait another 10 or 12 days for them to come back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Crap Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only because I can’t give you no stars. Made my purchase on 02 JUL, and today, for the 3rd time, they need to reschedule it. So I can’t tell you anything about my purchase as it’s still in a box in my dining room instead of mounted on the wall in my family room. And I will never be able to tell you what I think of it because I am returning it due to this incompetence.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
LG TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never have enough staff to help you in store. You may as well just shop online.
I would recommend this to a friendBrand response from LGAnswers
Posted .Please contact BestBuy regarding this concern to escalate. We apologize for any inconvenience.
Malfunction
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this oled over the weekend. Set it up, and it worked for a bit and the. it started flickering randomly on the edges of the screen. Tried all the troubleshooting but couldn’t get it to stop.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
It’s ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, it’s hard to see the diff from other cheaper tv
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
HDMI defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI Arc not working properly. I can’t believe that at 20 days after delivery cannot even return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok in and out with the 4k.....................
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Dont but from best buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Id Leave a zero if i could, dont get me wrong the tv is very beautiful. If you were thinking of buying it i say do it but not from best buy I'd go else where their "Protection" plan doesn't cover Accidental protection so if something happened you basically have no options
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
not happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.people who delivered the product were not technical people who could configure my product correctly even though I have subscribed for TotalTech and I was supposed to get good technical support. very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused.
Don’t buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Tv blurs around any kind of movement. Football is horrible to watch. Lots of blurs around helmets and movement. Store is very little help. Was told bad connection. All other tvs are working perfect.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk tv shot in one yr and wont be covered to be fixed unless you pay 200 extra every yr
No, I would not recommend this to a friend