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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1349 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 77" Class C1 Series OLED 4K UHD Smart webOS TV's picture quality, describing it as "gorgeous" and "amazing" with "inky blacks." They also appreciate its suitability for gaming and its large screen size. While some find the remote control to be laggy and the TV expensive, overall, customers are very pleased with their purchase.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,349 reviews
  • Rated 1 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible service. 4 man team was scheduled and only 2 showed. I didn’t get my refrigerator and you billed me. You guys have some problems you need to solve.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Sad

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great at first but TV won't turn on 13 months in. And I have to pay for a repair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst yet!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were supposed to set up the tv and all they did was drop it off and took the return tv back so I had to take it out of box and still can’t get it to operate correctly!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Bestbuy a brand you can never trust!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been two months and i still didn't get the TV and they are asking to review it. Looks like this is how they make profit.....

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Duly-noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. Please contact your retailer as soon as possible so that they can facilitate the return/exchange for you. ^Jennifer LG

  • Rated 1 out of 5 stars

    Defective right out of the box.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well kind of tough to review a product that was bad right out of the box! Plugged in the TV and there were pulsating horizontal lines throughout the entire screen.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate hearing that your TV arrived damaged. Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. Please follow up with BestBuy to have this resolved. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Black levels, Gaming

    Rated 5 out of 5 stars

    Great TV for True Black

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this TV for over 2 years now. Gaming and Streaming is flawless and the image is great. The Blacks are true black and the immersion in the scene is great. Just wish it had a native way to share the F1 races from my phone app or at least install the F1TV app on the tv. I had to get a Chromecast just to watch that one app only.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They lied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy lied about install date in order to make a sale.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We recommend contacting your local Best Buy regarding your installation date. ^Jennifer LG

  • Rated 1 out of 5 stars

    Home Theater System NOT WORKING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 72 hours, home theater system is Not working

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Phenomenal TV and Best Buy service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV I’ve ever owned. 4K streaming is flawless. HD upscaling is incredibly impressive. Gets plenty bright, very good reflection handing, and colors pop when adjusted accordingly. Couldn’t be happier with the purchase. Also, extremely impressed with Geek Squad’s wall mounting job. They did it incredibly fast, perfectly centered and leveled the TV as well. Definitely worth the few extra bucks on a TV this large. Could you save a few bucks off eBay or Greentoe? Yes. Would the delivery and mounting all done by the same outfit be as quick and hassle free? No! Geek Squad even up sold me on a better mount than the one I was providing, and rightfully so. Mine wouldn’t have give me enough clearance to swap cables easily while mounted. So they just went out to their truck and got the new one, then sent an invoice to my phone. All in all, great experience, and I don’t think I will make any future major TV purchases from anyone else given how smoothly this went. Additionally, I very easily recouped a couple hundred dollars back on my purchase after Best Buy dropped the price a couple weeks after my purchase. A quick online chat was all it took to get my credit card refunded! Can’t recommend enough!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture quality. Inky blacks and colors that pop. Really enjoy what this tv has to offer.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming, Picture quality

    Rated 5 out of 5 stars

    Excellent tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming, movies and sports. All around a great value and quite a huge jump from the 65 inch gx Oled I have.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best thing since sliced bread!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my gawd this is THE TV! The colors are amazing, it’s processor is amazing, the options within the tv are amazing. Honestly it’s my first LG and I’m blown away. OLED is highly reflective so def consider that if getting it into a very bright room you’ll see it. Take a look at an LED and an OLED in store when the screen goes black and you’ll see it. Just something to think about but with the lights off and this thing cranking, solo Netflix and chill all night long

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very pleased with this TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first OLED TV. My old LG LED TV was very disappointing for the lack of dark black levels. Going from a 65" to a 77" is a dramatic difference! This TV had some vertical banding on the screen out of the box. Using the pixel cleaning feature in the TV's settings totally got rid of the vertical banding! I gave the sound quality an average because I never use the TV's speakers! I have a 5.1 surround system hooked up to my AV receiver. The gloss on the screen makes the picture pop!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Brightness

    Rated 5 out of 5 stars

    Dopeness

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dope TV for gaming. Everything looks awesome. Could be brighter.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    LG C177

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second LG. Upgraded from a 65. Quality and picture are outstanding. The 77 truly gives you the feel of being in a theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An OLED well worth the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of the original LG OLED displays years ago and finally decided on a 4k upgrade. After all my research I came to the conclusion there may be a few better OLEDs on the market but they’re incredibly expensive and don’t produce really any better than the C1. And this 77” is an incredible view. Its a little difficult to tweak the settings to get your views just right (the black on this can make the picture super dark on some older shows). Otherwise everything sseems to work perfectly and this is a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV (time will tell). Great picture. Set up took some time. Hopefully it will provide entertainment for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Top notch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic overall picture with incredible clarity and colors. This set stands above everything else I considered.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    wow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it, 77 inches of fantastic picture. looks and sound are fantastic, best i have ever had

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. Great for watching sports, movies and everything else. Easy to use.

    I would recommend this to a friend