Customer Ratings & Reviews

Incredible tv! Deep blacks against a black wall at night feels like a home theatre. So happy with this C3

Cannot wait for the tv Has amazing picture and the customer service was absolutely amazing

The picture is excellent. The size is perfect for the room.

Fantastic, clear, picture that highlights every detail. The 77” size with the OLED was a perfect choice and I couldn’t be happier!

Perfect blacks screen quality is amazing. Picture settings in filmmaker mode makes it look better than at the movies

Bought this TV, matching sound bar, speakers, LG washer, and dryer. Spent $6k. Paid for full warranty on everything, install, the whole nine. Well, after 2 visits to get the TV leveled and the soundbar/speakers working correctly, we were finally set up. After about 6 weeks, TV got a red horizontal line through it, then a vertical white line and would immediately shut off, see photo. Turned TV off, and lines stayed. Unplugged and plugged back in, called tech support. They said that since the TV was only a month old, the warranty had to go through LG, even though I have a total BestBuy membership because they now have an agreement with manufactures that BestBuy warranty does not kick in until after the manufacturer warranty expires. LG said that since it was purchased through a 3rd party vendor and not direct through LG, it had to go through BestBuy. BestBuy said they would send out GeekSquad to diagnose the issue if I wanted, but there would be a charge since it was still under the factory warranty. After going back and forth between both parties, LG escalated the situation. LG agreed to send out a 3rd party repair company to diagnose the issue for no charge, but would not do it with the TV mounted on the wall, and they do not mount or dismount. Called BestBuy and was told there was a $175 charge to dismount the TV (even though I already paid $250 for them to mount it in the first place and bought the warranty), so LG could send out the third party to diagnose it. A week later, BestBuy comes and dismount's the TV. The next day, the 3rd party shows up and says the screen needed to be replaced, and it would be covered at no charge, but the screen would have to be ordered. He then said the screen would take a couple days, then he would have to come back down, pick up the TV, take it back to his shop to repair it, then bring it home, which should take about a week or 2. I didn't really have a choice at this point, so I told them to go ahead. LG contacted me on thursday to tell me the screen is on back order until sometime in the beginning of September. I reached back out to the account specialist handling my claim at LG and said this is unacceptable for many reasons. I told them my concern was that the TV was just sitting on my couch in the living room because I literally have no were else to put a 77" TV without it getting damaged, and they said if any damage occurs, then the repair would no longer fall under warranty. So, I spent all this money to watch the TV for a little more than a month, and then have it sit on my couch for almost 2 months hoping my kids or dogs don't get ahold of it.. LG reached out to me today and has agreed to replace and / or upgrade the TV free of charge for the inconvenience. Contacted BestBuy to get the serial # switched over for the BestBuy Total coverage, and BestBuy says it is against their policy to warranty the new TV because it was not technically purchased through Best Buy. I told them it was a direct replacement from the manufacturer, which BestBuy initially said was fine. Now they are saying that since it came directly from the manufacturer, and not from one of their stores, it will not be covered. The only way they will agree to cover it is if i wait another month for the screen to be replaced on the original TV. So, spent $6k on LG appliances/entertainment products, warranties, and install from Best Buy, just so we could enjoy the TV for a little more than a month, and then let it sit on the couch for months waiting for it to be repaired. We've always purchased our appliances and entertainment products from Best Buy and have for over a decade. Always purchased the warranties and have rarely had issues, but if we did, it was a simple phone call or visit to the store, and it was resolved fairly quickly, which is why we were always loyal and repeat customers. Apparently, their policies have changed to the point of, once they have your money, they can care less. This will be the last thing I ever purchase from Best Buy. Just wanted to share my experience and final transaction I will ever have with Best Buy in case it helps anyone.

Best TV I've ever owned. Pair it with the bose 900 soundbar and the bose 700 base module and it's like a movie theater experience. 10/10

So far so good. Picture great. Geek squad phenomenal helping install and setting up

Experience was amazing! I was in a tough spot in life and the in store team really made this better. TV has been wonderful. It was a great recommendation! I felt very informed and not pushed in any direction unwillingly

Best TV I’ve ever owned beautiful pictures. Best Buy done an awesome job installing it.

Excellent television. Looks great right out of the box and games are amazing on this screen.

This tv is super slim, super bright, and super large. The picture quality is amazing!

Very nice tv . The pictures and the audio is good.

I’m so happy to have purchased this TV. It’s been a great investment and the whole family loves spending time watching family movies. Awesome picture quality and Best Buy made it so easy for me to buy it. Great customer service.

Wonderful Quality TV picture super!!! Love it recommend

Love this TV. So glad I went with this size. Picture is amazing!

L g has a great picture quality and the sonos is Amazing soundbar thanks ya

the best image quality, black is really black, colors are vibrant and the quality of the images is great

Love the tv, great installation, went from 55 to 77, if you have the room go for it

Unbelievable colors .It is an entire new experience watching sports on this television.