Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED77C5PUA
- SKU:
- 10214368
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Ronnie
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Would highly recommend it to anyone looking for a good television?
I would recommend this to a friendTV as a gift to a Greadchild's
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size of theTV. The install is on Monday. I would recommend Best Buy.
I would recommend this to a friendLoved the picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.huge upgrade for us. Coupled with the LG sound bar, hookup was automatic
I would recommend this to a friendI Can See Clearly Now!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is so clear and big enough to be able to watch tv from another room. Enjoy watching football games on it.
I would recommend this to a friendWorth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and natural. Surround add on is worth it.
I would recommend this to a friendGreat tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Would recommend if you can find it on sale
I would recommend this to a friendGreat for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have all 3 consoles and they all look amazing on this tv
I would recommend this to a friendReview
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase. Would recommend this tv!
I would recommend this to a friendTV recommendation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV for viewing movies, sports, and other steaming events.
I would recommend this to a friend- Cons mentioned:Remote control functionality
Honest review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote sucks. Ok TV. Spend the extra $ and get the G Series
I would recommend this to a friend color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color is too dark, my C2 upstairs looks better
No, I would not recommend this to a friendtv installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was excellent service! this store is the best !!
I would recommend this to a friendLg Oled tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The associate who helped us with the purchase was cery professional and helpful. The tv is very nice.
I would recommend this to a friendBeautiful, bright picture!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful service and another fantastic LG product!
I would recommend this to a friendLG 77" OLED 2025
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is great, Sounds quality is not that good. Geek squad installers broke our old TV during installation.
No, I would not recommend this to a friendIts alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt matter how good the quality of the Tv its if you put an old movies it will come blurry the image not in hight definition
No, I would not recommend this to a friendNavigating the Challenges of Best Buy Marketplace:
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the era of online shopping, Best Buy Marketplace Sellers offer competitive pricing. However, my recent experience purchasing a large TV from Best Buy Marketplace Seller revealed significant pitfalls that every shopper should consider. Here is what you should be aware of as we head into the holiday season. One of the primary issues arises from the return policies. Unlike direct Best Buy purchases, items bought through third-party vendors often come with stricter and less flexible return conditions. For example, when I decided that the TV wasn’t suitable, I discovered that I couldn’t return it to a local Best Buy store. Instead, I had to ship it back to the vendor’s location in New Jersey, even though I live in California. This not only created logistical headaches but also led to exorbitant fees, including restocking and freight charges that totaled over $400. Moreover, Best Buy’s own online policy indicates that if a third-party vendor fails to clearly disclose their return terms at the time of purchase, then the return defaults to Best Buy’s standard policy—which is far more reasonable and customer-friendly. Despite this, Best Buy Support was unwilling to step in or offer any meaningful support in resolving the issue. I called several times seeking assistance, but received no help whatsoever in dealing with the third-party vendor Additionally, as a Best Buy Plus member, I usually enjoy extended return periods and other perks. Unfortunately, these benefits didn’t apply to marketplace purchases. This left me wondering about the real value of shopping through the marketplace, especially when the savings are marginal compared to the potential hassle. Even when the vendor offered discounts to keep the TV, it didn’t address the core issue: the TV simply wasn’t a good fit for my needs. The ongoing back-and-forth with the vendor has been time-consuming and, quite frankly, disappointing. In conclusion, while Best Buy Marketplace Sellers can offer cost savings, it’s crucial for consumers to be aware of the potential pitfalls, especially regarding returns and support. Moving forward, I plan to avoid Best Buy Marketplace purchases and will prioritize direct store transactions. I will update you regarding the shipping transaction and how quickly the seller is able to provide a refund. I'm just hoping the seller reconsiders their stance on the exorbitant fee for returning the item.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us regarding your purchase of the LG 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025) from a third-party seller on the Best Buy Marketplace. We understand your inquiry regarding the return process and the challenges you faced with the third-party vendor's policies and fees, especially when compared to direct Best Buy purchases.
While we greatly appreciate you choosing an LG product, we also understand that the logistics of returning a large item, like your new TV, can be complex and costly when dealing with external retailers and their specific terms. As the manufacturer, LG sets the warranty and product-specific policies, but the individual store's return and membership policies, including those of their third-party marketplace, are determined and managed entirely by the retailer.
We want to assure you that your satisfaction with your new LG TV is important to us. If you have any questions at all about the features, setup, or performance of your C5 Series OLED TV itself, we are here to provide assistance.
https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ
For further assistance and any specific concerns you may have regarding your TV's features, or if you encounter any technical issues down the line, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
No delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe I would have loved this new LG TV but it was never delivered. On the day of my delivery that was confirmed the day before via a text, got a text the morning of delivery stating it would be delivered between 12-4. Waited at my house ALL day and no show, when I reached out to customer service after 4PM, I was told it was not scheduled, and I was livid and it wasted my entire day. My profession is working with customers, and I believe communication is a major component to providing my customers satisfied results which in turn results in repeat customers. You failed badly here, and more than likely BB being a very large company you probably don't care. I was really wanting to enjoy this TV but I cancelled the order because of this. I've been a BB customer for many years but now I will hesitate to purchase from you again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chaz. Thank you for taking the time to share what happened with your LG TV (OLED77C5PU) model order. We understand the importance of clear communication and reliable delivery—especially when you set aside your entire day based on the schedule you were given. While delivery and scheduling are handled directly by the retailer, one helpful step you can try—if you decide to reorder, checking the order status and delivery window through Best Buy's online tracking system, as updates sometimes appear there before they’re communicated by text. For more details about the product, visit https://www.lg.com/us/tvs/lg-oled77c5pua-oled-4k-tv. We want to ensure you’re fully supported moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and assist you directly. ^Juvy
Good - some bloom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some blooming issues with subtitles but other than that this panel gets very bright and looks amazin
I would recommend this to a friendDon’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected at all. Better in store than at home
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Connie. Thank you for sharing your experience with us regarding your LG 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV. We understand your inquiry and that the unit did not meet your expectations compared to the in-store experience. Your feedback is important to us.
https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo