Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED77C5PUA
- SKU:
- 10214368
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
LG Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the LG C5 OLED. It arrived with visible cracks in the bottom-right corner, and when I lightly touched that area, the entire screen immediately went black. Even during the short setup process before it failed, I was already unimpressed with the screen quality, which didn’t meet expectations for a TV at this price point. I returned it the very next day and replaced it with a Sony Bravia 8, which has been a much better experience so far. Overall, this was a frustrating and unacceptable experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG TV (OLED77C5PUA) model. We appreciate you letting us know how things went with the TV when it arrived and any hiccups you faced during setup. Just a heads-up, the OLED panel is pretty sensitive to impacts, so if there are any visible cracks, it can really affect how the TV performs and might even cause the screen to shut down. A good tip when you get a new unit is to take a moment to check out the packaging and the panel before you unbox it. If you spot any damage, make sure to snap some photos right away so you can sort things out easily with Best Buy customer service at 888-237-8289 or the delivery service. If you need more help, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to provide extra support just for your unit. ^Juvy
Never Showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it. Had delivery and install scheduled and they never showed. No call, nothing. Never showed. Called twice to check on it and was told it would still be there. A day wasted and no tv
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing what happened with your LG TV (OLED77C5PUA) model delivery. We understand the importance of having your new TV arrive on time—especially when you’ve cleared your schedule and prepared for installation. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to follow up on your purchase. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your order and scheduling details so we can help move things forward. ^Juvy
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv over priced and for that kinda money theres better options and much more things you could do with that money be smart its not worth it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your feedback with us. We totally get where you're coming from regarding the value of the LG TV (OLED77C5PUA) model. Our goal is to provide products that not only meet but also exceed what our customers expect.
One easy tip to really enjoy your TV's features is to check out the different picture modes in the settings menu. Switching to options like "Filmmaker Mode" or "Game Optimizer" can enhance your viewing experience, depending on what you're watching.
If you need more help, feel free to drop us a private message on social media @LGUSSupport, and our team will be more than happy to help you out. ^Juvy
Not for us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV would not connect to our spectrum cable so we retuned it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, DebF. Thank you for sharing your experience with us regarding the LG 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025). We understand that you encountered difficulty connecting the unit to your Spectrum cable service, and we understand your inquiry.
One simple step that often resolves connectivity issues is to ensure the TV's software is fully up to date, as updates can improve compatibility with external devices and services.
https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ
We appreciate you letting us know about this, and we'd like to explore why the connection issue occurred. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you. We appreciate your patience. —Renzo
Happy Purchases at Christmas
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very personable and helpful sales personnel as well as delivery people this is why I went to Best Buy for my purchases. I wasn't looking for the cheapest place. I was looking for the place I would be most comfortable asking questions, etc.
I would recommend this to a friendCan't go wrong
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace an existing 65" Oled that we moved into the bedroom. I am a big fan of LG and their OLED TV's have never let me down. This is my third version I have owned in the past 15 years.
I would recommend this to a friend- Pros mentioned:Picture quality
Pankaj
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is really good and whoever sells man is really nice
I would recommend this to a friend Bootee524
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is so amazing, which makes you Kline to watching it all day. Not to mention lthe look, sound and numerous features it offers. Great Buy.
I would recommend this to a friendLG tv lover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my LG love the picture super brilliantly colors super thin tv looks good on my wall that from the side you can barley see the tv
I would recommend this to a friendAwesome tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was purchased due to the negative reviews on the Samsung 77 in . I think this tv will out perform the Samsung. Many of the features are the same except the Samsung has a noticeably brighter picture. Outside of the brightness, this tv is amazing and reliable .
I would recommend this to a friendLG television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great salesman, took ca re of me and showed me how took hook everything together, like soundbar
I would recommend this to a friendNo title
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First class tv and service. I only had it for a few days what you see is what you get….
I would recommend this to a friend77'' TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG OLED is the best TV I ever purchased and setting up of the TV was very easy .
I would recommend this to a friendGreatbTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our game room! Just what we needed to complete the room.
I would recommend this to a friendLg tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, has a wonderful color picture, easy install
I would recommend this to a friendRoger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and easy setup! Happy with delivery.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to unbox. Picture quality is great & is just perfect for movie nights
I would recommend this to a friend