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Customer Ratings & Reviews

$2,375.34
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Comp. Value: $3,699.99

Customer reviews

Rating 4.9 out of 5 stars with 660 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 660 reviews
  • Rated 1 out of 5 stars

    Never Showed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got it. Had delivery and install scheduled and they never showed. No call, nothing. Never showed. Called twice to check on it and was told it would still be there. A day wasted and no tv

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for reaching out and sharing what happened with your LG TV (OLED77C5PUA) model delivery. We understand the importance of having your new TV arrive on time—especially when you’ve cleared your schedule and prepared for installation. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to follow up on your purchase. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your order and scheduling details so we can help move things forward. ^Juvy LG

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv over priced and for that kinda money theres better options and much more things you could do with that money be smart its not worth it

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, James. Thank you for sharing your feedback with us. We totally get where you're coming from regarding the value of the LG TV (OLED77C5PUA) model. Our goal is to provide products that not only meet but also exceed what our customers expect.

      One easy tip to really enjoy your TV's features is to check out the different picture modes in the settings menu. Switching to options like "Filmmaker Mode" or "Game Optimizer" can enhance your viewing experience, depending on what you're watching.

      If you need more help, feel free to drop us a private message on social media @LGUSSupport, and our team will be more than happy to help you out. ^Juvy LG

  • Rated 1 out of 5 stars

    Worse TV ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse tv I ever bought. Network can’t stay connected even in a wired connection. Avoid this at all cost

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi Maxwell, thanks for sharing your experience with your 77" LG C5 Series OLED evo AI TV. It’s clear you were expecting a steady and reliable connection, and we appreciate you taking a moment to let us know what you’re seeing with the network dropping even on a wired setup.

      This LG guide is the best match for your situation, as it walks through helpful steps for setting up and checking a wired internet connection on your TV:
      https://www.lg.com/us/support/help-library/lg-tv-how-to-setup-a-wired-internet-connection--20153255459902

      If you’d like us to take a closer look or review your setup with you, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com with your model number and contact details. We’re here to help ensure your TV performs the way you expect.
      ^Rich LG

  • Rated 5 out of 5 stars

    Great Picture, Updated Options

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my 10 year old 4K UHD 75" Vizio. Installation and setup was a breeze, but make sure you have a pair of helping hands. I mounted mine on the wall using the same wall mount as the old unit. Easily connected to my wifi and had it up and running with my various subscriptions in about 30 minutes. The picture is amazing. Vibrant colors and very rich hues. With 4K content, it is like the people on the screen are in the room with you. The speaker sound is okay, but I've got it hooked up to a Bose sound bar that gives much better sound. Only drawback was I had to buy an adapter to hook up my old Wii unit, but that has worked great as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV would not connect to our spectrum cable so we retuned it

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, DebF. Thank you for sharing your experience with us regarding the LG 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025). We understand that you encountered difficulty connecting the unit to your Spectrum cable service, and we understand your inquiry.

      One simple step that often resolves connectivity issues is to ensure the TV's software is fully up to date, as updates can improve compatibility with external devices and services.
      https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ
      We appreciate you letting us know about this, and we'd like to explore why the connection issue occurred. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Perfect blacks, great color.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, easy set up. The contrast on OLED sets is awesome, the other day the channel I was watching went off for a little bit, I couldn’t tell if the TV was still on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 77” C5 television

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG 77” C5 has the brightest, clearest, sharpest picture of any television we have ever owned. It is remarkably light for its size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good picture quality.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family is enjoying it immensely. Color and brightness is just right. Very happy with the purchase. Easy setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Viewing Experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size of screen is good for viewing different types f content. Color is great! Latest version with new technology that’s seamless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    77'' TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG OLED is the best TV I ever purchased and setting up of the TV was very easy .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this LG after 10 years. Great picture and size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    77” LG C

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say. I love this TV. The color is perfect. Has many ways to change volume and color pallets. Hooks to internet fast. has all the apps you might want to use. It will take me a year to sample all the options and settings this TV offers. Love Love Love it. Picture quality is supreme.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, has a wonderful color picture, easy install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roger

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and easy setup! Happy with delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Image Quality, User Interface

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding image quality, easy to set up, couldn’t be more satisfied. Just don’t screw with the LGThinQ app. It was a horror trying to install the app, and once I did it was useless (and unnecessary) in the TV setup process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice TV.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is huge and looks good. Quality of the picture clarity is amazing. i am loving the quality. But if put on lights, the lights will be seen on the screen. you need to put the lights on behind or absolute pitch-black rooms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    beautiful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color is just what I'd hoped for. Having problems using the remote. The installer had problems with our power box blowing. Made him have to start over several times. We never got complete instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't go wrong

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an existing 65" Oled that we moved into the bedroom. I am a big fan of LG and their OLED TV's have never let me down. This is my third version I have owned in the past 15 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is great, especially during sporting events like the Super Bowl and the regular TV show shows much better quality and easier to see

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING TV - Super good value & amazing experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely in love with this TV. What a game changer if you have not upgraded in a few years. The colors are vibrant, and most importantly so far at least…everything just WORKS. I feel LG really worked out some long standing kinks with this C-series and Im absolutely stunned whenever I boot up something in 4K surround sound with my connect LG S80T system. Pure home theater bliss!! Every person who has come over has mentioned the quality when they walk into the room.

    I would recommend this to a friend