Customer Ratings & Reviews

So, TV performs well for movies and gaming as advertised. However there are what appear to be vertical banding lines which are somewhat grey when black is being displayed. This is really noticeable during dark scenes and very distracting. Unfortunately I bought the TV as a birthday gift for my son and the 'return' period expired before we even hooked it up. Not sure what to do about it.

Picture quality, when not buffering is very good. This new TV does not stay logged in for very long. We lose the signal several times in a seating.

I returned my A8H Sony 65" because I found that I was sitting too far back in my living room and it seemed a bit too small. I just unboxed the LG 77" CX and immediately noticed how grainy the background picture was. I tested it on Rise of Skywalker and Alien Covenant in 4K UHD and the black level, background buzz and general sharpness seems much worse than the A8H. It also seems to get worse with fast motion. I'm very disappointed but I'm wondering if my tv is defective or if this is just the image quality. Has anyone else had this issue?

The remote is terrible; it is over complicated, confusing and clumsy. No lighting, poor key location. The Samsung BN59 remote is much better. Also webOS TV is not that great.

After 16 months I’ve decided to use the Arc port to connect a soundbar what surprised that doesn’t work properly.

Tv was beautiful at the store, came to m6 house broken so we went with another tv. But the best buy associate was very understanding and very helpful.

Bought open box from Best Buy. TV image quality is great but Best Buy shipped it with neither the remote nor the bolts needed to attach the TV stand.

Store service poor. Used old (incorrect) email address. Specified old address instead of new home that was spelled out. Had to reschedule delivery.

Worst TV Experience. I noticed a faint thin line early on when I bought this TV (it actually appears that half the panel is lighter than the other half). Called LG, they looked at it and don’t see an issue, said it’s within tolerance. Thanks to GeekSquad protection I got a 2nd panel, but it’s the same issue. I’m not sure if I have a defective panel each time or if this is a persistent issue with the model. Needless to say, I bought this TV because I wanted this best. However, the quality control here is poor. When watching content with bright colors it’s fine. But anything remotely dark you can see there’s something very off here. TV’s aren’t a yearly purchase. However, I’ve wanted nothing more than to replace this thing. I feel like I would’ve been better off buying a cheaper TV, whereby my expectations would have been much lower. But if you’re someone looking for the best TV out there, as OLEDs are often touted, don’t be surprised when it comes up short.

It's very hard to overstate my satisfaction with this TV. I'm not one for hyperbole, but this TV is AH-MAY-ZING. We thought we had a pretty nice TV before, but it's been a transformative experience getting to know this awesome piece of technology. First, the size of it; even though the TV is a massive 77 inches, because the actual thickness of the screen is less than half an inch, it is still light, easy to maneuver, and sits snug up to the wall. (There is also the option to have it standing, in which case, there is a weighted base to balance.) This is the perfect TV for movie night, because we can sit a bunch of people all around the room and there is a perfect view from any angle! The picture quality; this is why you buy this TV. If you've never watched on an OLED screen, you're missing out big time! Without getting too technical (but look it up, it's so interesting), the picture quality of the Organic LED is unlike any top quality TV screen I've seen before. It's ability to bring vivid colors, blackest blacks, brightness in the dark scenes, clarity, detail, and more, has blown me away. I watched my favorite sitcom series and noticed the tiniest things in the background that I'd never seen before. I marvel at how the screen clarity makes shows look like big budget films. It literally feels like you're in the scene and on set. Connectivity; This Smart TV has become a hub for all our smart tech in the house. Not only is it fully connected to the internet (we could browse all day laying in the recliners!), LG has an app for our phones to connect and control everything, and it makes being in charge of it all from anywhere so simple. The TV comes pre-loaded with most popular apps, but LG has a suite of popular apps (Netflix, Hulu, etc.) as well as some original ones that you can download directly to the TV. Switching between apps is very easy, just a couple of clicks on the smart remote. Speaking of remote, I've never had a remote that I could speak to- thanks Alexa!- or that can be used as an IR pointer, to point and click at things on the screen. It's really just fun to use! One of the cool things is the art screensaver feature that makes the TV look like a giant framed art piece on the wall. The set-up and installation of the TV was easy enough for us to do ourselves. We got it working within minutes; at first it was difficult to connect to LG, but connecting an ethernet cable fixed the issue. Working perfectly ever since!

the tv itself is fine...good...almost excellent... it's also very good...almost excellent on the installation... it's the conversion of the TV so that I can receive the tv channels that I got from my paid subscription to Bendbroadband, that the Geek crew just plain screwed up....and the Best Buy folks refused to fulfill. so they get a less than one star from me...lousy job...

I loved everything about this TV from when I purchased until now. The flicker/ghosting/refresh rate issue has now begun and I don't know how to fix it. It appears I wasted 3000K on a TV that could be incredible, but now is way below average. I am so disappointed. Movies are my whole life and now I am destroyed.

does not show channels well. half of picture off screen or small screen shown

Bait and switch. I purchased the 77" model as an "Excellent" condition open box. Upon arrival at the store, I ask about the condition of the unit. I am told that it should match the "excellent" condition that it was sold as online. I ask if I can check it first, and I am told "no, you have to accept the item first and then you can decide." I accept the purchase and they tell me they will load it in the back of the truck I rented. After loading, I go check it and there is NO BOX, NO REMOTE, NO STAND, or any other accessories. The TV is poorly wrapped in bubble wrap. They were trying to get me to drive away with a product that was misrepresented at every stage of the process. I will never do business with Best Buy again.

To be determined . Set up took longer than expected

Biggest waste of $3,000 ever in my life. When this tv works it’s fantastic. Problem is I have owned the tv for 6 months and it has broken twice. First it had the display fail and leave a black line in the screen, after suffering with that for weeks waiting on LG to send someone out I finally get it back and two months later it loses all power in the middle of watching tv. Try to turn it back on and just a flash of light and back to no power. What a joke. I am currently still waiting on LG customer service to attempt to rectify this situation. Stay away unless you are looking for a 77” $3,000 black picture frame.

To bright burns my eyes. Cannot see the pores on the human faces. It is as though the picture is painted on. As though there are no waves on the water just a color. Called Best Buy and was told the first year I must call LG for help even though I have a Best Buy 2 year contract. . The eight year old Mitsubishi comes in 1000 times better and it is from the same signal. What a horrible choice I made and the Best Buy salesman said this this is the better TV. This LG TV is the worst TV I have ever bought. It is unacceptable. I thought the Samsung was bad but this is worse. Also the control is so very small. Do not buy this awful TV.

Im sure the TV is amazing but i had to get a refund when i picked it up. I ordered an open box item in excellent condition online. I borrowed a friends box truck and put $50 in fuel in it before driving 30 miles to tge store. When they brought it out it was the TV only with no stand or remote. Excellent condition states that it includes all accessories/parts. I was told there was nothing they could do about it and no effort was made to compromise in the situation. I am now out $50 and two hours of my time with no TV. Best Buy has lost a customer.

Cant give a review because i never got the tv. Over a month for delivery and the third party best buy uses could not tell me where the tv was. After about the 8th phone a made trying to find the tv i just ask for my money back. Terrible customer service from best buy and i was never even afford compensation.

Was not told I need 4K for this TV. Not happy with the picture quality at ALL.