Customer Ratings & Reviews
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- Model:
- OLED77G4WUA
- SKU:
- 6578047
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers commend the 77" Class G4 Series OLED evo 4K UHD Smart webOS TV's exceptional picture quality, brightness, and sleek design. Many appreciate the ease of use and the immersive viewing experience provided by features like the high refresh rate and excellent black levels. The flush wall mount is also a frequently praised aspect of the TV's design. While some found the TV heavy, the overwhelmingly positive feedback centers on its stunning visual performance and user-friendly interface.
This summary was generated by AI based on customer reviews.
Dont buy from best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not come with stand, had to order it for another $200. I purchased this item and a week later ot was $500 less, i called best buy to get price adjustment and was told i was not a plus member which shouldnt matter since it was within 14 days. Dont buy from Best buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that your recent purchase of the LG OLED77G4WUA TV from Best Buy did not include a stand, leading to additional expenses, and that you encountered difficulties obtaining a price adjustment. Your feedback is important, and we'd like to assist you further.
Stand Inclusion:
The LG OLED77G4WUA model is designed primarily for wall-mounting and does not come with a stand for tabletop placement. This design choice aligns with its Gallery Series aesthetic. However, a compatible stand, the OLED G Series 83/77” Stand (model ST-G4WR8377), is available for purchase separately at $199.99.
https://www.lg.com/us/tv-home-theater-accessories/lg-st-g4wr8377-oled-g4-stand
Price Adjustment Policy:
Regarding the price adjustment issue, Best Buy's policy allows for price matching and adjustments under specific conditions. Typically, customers have a 15-day window to request a price adjustment, with extended periods for My Best Buy Elite and Elite Plus members.
Membership-Based Discounts: Prices requiring membership or loyalty program participation may not be eligible for adjustment.
Special Promotional Periods: Certain sale periods, like Black Friday, may have different price matching terms.
It's possible that the price drop you observed fell within an excluded promotional period or was tied to a membership discount, which could explain the difficulty in obtaining a price adjustment.
Recommended Actions:
Review Best Buy's Price Match Guarantee: Familiarize yourself with the specifics of their policy, including any exclusions and required documentation.
Contact Best Buy Customer Service: Reach out directly to discuss your situation. Provide details of your purchase, the price change, and any relevant advertisements or proof of the lower price. Engaging through official customer service channels may yield a resolution.
Explore Membership Options: If you frequently shop at Best Buy, consider enrolling in their My Best Buy program to access benefits like extended return periods and exclusive discounts.
We hope this information assists you in navigating your concerns with Best Buy. If you require further assistance or have additional questions, please feel free to reach out.
—Renzo
Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV and it was delivered and installed July 31,2024 by Best Buy techs. They were unable to get TV to turn on. Replacement Tv delivered on August 8th. Sane problem, TV would not turn on! Ordered Sony.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paul. Thank you for sharing your feedback on your LG TV (OLED77G4WUA) model. We understand your concern about receiving a new TV that won't turn on, especially when you've gone through the delivery and replacement process. We strive to provide high-quality products that exceed our customer's needs. If your LG TV will not turn on, it could be an issue with the power outlet, connected device, remote control, or the TV itself. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. If you need further assistance, please reach out to us on social media @LGUSSupport. We're here to assist you in any way we can. ^Juvy
TV failed in first two weeks.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within first couple days, the sound started dropping out. Got progressively worse then the TV would not turn on at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Quinton! Thanks for sharing your experience with your LG OLED TV. We understand how important it is for your home entertainment setup to deliver consistent performance, especially right from the start. If you'd like to share more or continue the conversation, feel free to send us a DM at @LGUSSupport.
You can also explore product support and troubleshooting tips here: https://www.lg.com/us/support
Appreciate you taking the time to post! -Junel
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.l would not know. We have not had this set up yet as installers keep cancelling. I do not think I will ever order another thing from Best Buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lori. Thank you for sharing your experience. We understand your concern about having delays in getting your LG TV (OLED77G4WUA) model set up. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. We’d be happy to assist with any questions or provide guidance for when the TV is ready to use. Please feel free to reach out to us via private message on social media @LGUSSupport. We’re here to help ensure you get the best experience with your LG TV. ^Juvy
Slow delivery by Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ordered my tv on 12/24/24 and it still has not been received as of 2/28/25 :(
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nick. Thank you for sharing your experience with us. We understand your concern, especially with such a long wait for your LG TV (OLED77G4WUA) model. We strive to provide excellent services and ensure a smooth experience.
To help get this resolved, we recommend reaching out to the retailer (Best Buy customer service) at 888-237-8289 or delivery service directly for an update on the shipping status, as they should be able to provide more detailed information. If you need further assistance, please don’t hesitate to send us a private message on social media @LGUSSupport. We’ll be happy to help in any way we can and help expedite the process if possible. ^Juvy
- Pros mentioned:Picture quality
Picture Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spectacular! Picture exceeds all expectations. Paired with Sonos Arc and Apple 4k. It's the best home theater experience yet.
I would recommend this to a friend - Pros mentioned:Picture quality
LG OS is so bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG changed the software for this TV and requires a Thin account to use the Apps… it drops your security and then the app on your phone gets hung up trying to log you in rendering the tv useless. The picture is great and otherwise could not be happier but LGs OS security settings are so frustrating I cannot recommend this tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thank you for sharing your experience with us regarding the LG TV (OLED77G4WUA) model. We understand your concern about the new software and security settings related to the ThinQ account. We strive to provide high-quality products and ensure a smooth experience.
To address the issue, ensure both your TV and the ThinQ app on your phone are updated to the latest versions, as updates can resolve login problems and enhance security. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If issues persist, try logging out of the ThinQ app and logging back in, or uninstalling and reinstalling the app.
If you still need assistance, feel free to message us on social media @LGUSSupport for specific troubleshooting steps. ^Juvy
Delivery people didn’t show up or call
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv from Best Buy. I scheduled a delivery/installation and when nobody showed up, I called Best Buy. They already had my money and said they have a 3rd party doing delivery and installation and they had no more openings for my delivery for another week! Best Buy was moving me to the end of the list. Nobody could fix this and apparently Best Buy doesn’t care enough about their customers once they have their money so if you’re not picking this up and installing it yourself, be prepared for disappointment
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, SandraZ. Thank you for sharing your experience. We understand that you've encountered issues with the delivery and installation of your LG OLED TV model OLED77G4WUA through Best Buy.
While delivery and installation are managed by the retailer, we recommend contacting Best Buy directly to expedite the process and address any scheduling concerns. If you have any other questions or need assistance with your TV, please send us a private message on our social media platform via @LGUSSupport. Our team is here to help with any support you may need regarding your LG product. We appreciate your feedback and are committed to ensuring you have a positive experience with your LG TV. ^Sam
They don't even install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered it but literally can't schedule a time for them to come. I've tried calling their support a million times but they can't even solve this for me. Unbelievable, spent 3800 USD and it's the most abominable customer support I've ever seen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rohan. Thank you for sharing your experience with us. We understand your concern about spending a significant amount on the LG TV (OLED77G4WUA) model and then have trouble scheduling delivery or installation. We strive to provide exceptional services and ensure a smooth and seamless experience. To help resolve this, we recommend the following: Double-check the delivery window. Sometimes the delivery schedule can be impacted by external factors like location or available time slots. If you haven’t already, try confirming with the delivery team directly about availability. Also, we suggest escalating the issue with LG’s customer support. Request to speak with a supervisor or a manager who can help ensure that your installation is prioritized. We know you’ve already made multiple attempts to get this sorted out. Please send us a private message on social media @LGUSSupport with your order details. We’ll personally look into this and do everything we can to expedite the scheduling of your installation. We’ll be here to assist you. ^Juvy