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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1147 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are satisfied with the 86” Class UR7800 Series LED 4K UHD Smart webOS TV's picture quality, price, and ease of use. Many also appreciate the TV's size and color accuracy. However, some customers have noted that the remote control could be improved, and the refresh rate is a point of contention for some viewers. The operating system's performance has also received mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,147 reviews
  • Rated 5 out of 5 stars

    tv

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for watching movies streaming platforms you should get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has been great. No issues at all. Everyone loves coming over and watching shows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases made from Best Buy! Exceptional service and excellent customer satisfaction. Thank you !!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my view this product was worth buying considering the price and size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent tv and customer service, I really like to buy my thing in this store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greta tv for price. The sound was a little tricky to get to sync with our Vizio sound at but overall satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift of the Century

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the tv for my cousin. She says she loves it! She couldn't wait to put it on her wall. Its was a birthday gift from me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is fantastic zero complaints and when we put it in game mode we have zero input lag on the new consoles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg 86in tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A real bargain a absolute bang for the buck i would highly recommend mounting on the wall vs setting up on a tv stand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love ❤️ my television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer’s were nice, courteous, and knew their stuff. They were very helpful and it did not take long to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy TV purchase 86” 4K

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery and installation services. Luke the look, operations and feel of the LG 4K 86” TV purchased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Web Operational System (WebOS) sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Web Operational System (WebOS) sucks. The image quality and black contrast is below expectations. Tried many brands and models. This LG requires improvements for the same price and screen size comparison.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV, Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV at a great price. Got it right in time for the superbowl and was very happy with display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. Absolutely no issues. Retrieving apps has taken a little getting use to but other than that I love it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    average rating

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is good however, Sound quality is lacking

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am berry happy with my new 86 inch tv I going to recommend you to my family and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this tv it’s great and the delivery was on time and the delivery people were very respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great place to shop Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG tv is awesome. We love it The customer service was spot on.Thank you for all your jelp choosing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excited

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new tv from best buy, they live up to their name " Best Buy" ever

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this tv for 3 weeks it has a line vertically and horizontally. I would not recommend this particular TV size. Ive purchased other LG TVs and never experienced this before. No one at Best Buy seems to help with the problem. Ive contacted customer service and the actual store i purchased it from and no help.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, NicoleM. Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you have encountered with your LG - 86” Class UR7800 Series LED 4K UHD Smart webOS TV (86UR7800PUA ) model and the difficulties you faced in finding a resolution. We understand how frustrating it can be when a product does not meet your expectations, especially when you have had positive experiences with our other TVs in the past. We apologize for any inconvenience caused by the vertical and horizontal lines on your screen. We regret to hear that your attempts to seek assistance from Best Buy and our customer service have not been fruitful, lack of support you have experienced in addressing this issue. To address your concern, we recommend you to perform a picture test to check any abnormalities of your LG product. To help you further kindly visit this link: https://www.lg.com/levant_en/support/product-help/CT20158005-20153288952141. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we will be glad to assist you. ^Juvy LG