Customer Ratings & Reviews
- Model:
- 86UR7800PUA
- SKU:
- 6553099
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the 86” Class UR7800 Series LED 4K UHD Smart webOS TV's picture quality, price, and ease of use. Many also appreciate the TV's size and color accuracy. However, some customers have noted that the remote control could be improved, and the refresh rate is a point of contention for some viewers. The operating system's performance has also received mixed reviews.
This summary was generated by AI based on customer reviews.
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV just wish it had the magic remote and HDMI 2.1
I would recommend this to a friendNice TV takes time the setup.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV all around just take time to update set ups.
I would recommend this to a friendNeed exterior speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is great! Sound was tinny. Bought speakers!
I would recommend this to a friendLove the tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ahahhahahahahahahaahhaahahahahahahhaahahhahahahahaha
I would recommend this to a friend- Cons mentioned:Processor speed
TV processor slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv doesn’t load fast. The processor is very slow
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG TV (86UR7800PUA) model. We understand that a slow processor can impact the overall user experience. We strive to provide our customers with high-quality products that meet their expectations, and unfortunately, we fell short in this regard. We would appreciate more details about the specific issues you encountered with the TV's processor to assist you better. This will help us understand the problem better and provide you with the appropriate solution or guidance. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Just average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity of the pictures aren’t that great. Usually, I purchase Samsung products. I’m going back!
No, I would not recommend this to a friendScreen went black after 19 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV screen went black after 19 months of owning it. I have tvs in my house that I’ve had for 9 years so I am extremely disappointed in this TV. The estimate to fix is close to $300. Will never buy an LG tv again
No, I would not recommend this to a friendLG SUCKS and disappointed in best buy im done
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my 65 year old brother Every HDMI connecions on thiw tv all of the sudden stopped working ! I tried everything through tech support. He borrowed a truck and a neighbor to load it up to take it back 40 miles to a Best buy. Then Best refuses to help him telling him to go home and call LG cause it was under warranty with them. Just gave him the phone number. We are members of the $200 a year total tech what ever. I thought this would cover it???? Why Am I paying $200 a year for protection if you are sending my 65 year old bother home with a tv he cant even lift alone that doesnt work. And telling him to call LG for a warrenty when I paid one though YOU!!! I will be canceling my policy and so will all my family members. You get a year wiht all brands almost if thats the case. I also wont buy another LG product. I have called them 5 TIMES and they hang up on you half way through the call. They aint tryin to help. They let you think they are helping then hang up so you have to cal back to sit for 20 mins to talk to someone. The live chat did the same thing !!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG TV (86UR7800PUA) model. We're sorry to hear about the issues you and your brother faced with the unit and customer service at Best Buy. We aim to offer great products and top-notch customer service for a smooth experience. We want to make things right for you and your brother. Please reach out to us on social media at @LGUSSupport. We look forward to helping you and regaining your trust in our products and services. ^Juvy
- Cons mentioned:Remote control
Worst LG TV that I buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV takes up to 10 minutes before uses app. remote doesn't offer TV input . Audio has a delay with tv speaker, soundbar using hdmi o optical. I buy this to replace my lg 70 that has 6 years and work that this one. I taking this one back to the store. Don't waste you time buying this tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on your LG Smart TV (86UR7800PUA) model.
We understand the importance of a TV functioning seamlessly and meeting your expectations. We strive to provide high-quality products that deliver exceptional performance, and it seems this TV did not meet your expectations. We're here to help. Please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
- Cons mentioned:Refresh rate
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as clear as expected and takes a really long time to refresh. Not worth it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for your review of the LG Smart TV (86UR7800PUA) model. We apologize for any disappointment you experienced with the picture quality and refresh rate. We understand that these are important factors in your TV experience. Your feedback is valuable to us as we continuously strive to improve our products. For basic troubleshooting, you may visit the following links: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 and https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Load times are painful, tv is unresponsive.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down the worst tv I've ever used. The apps take thier sweet time to load, sometimes 10 minutes despite me having gigabit internet. The tv is unresponsive sometimes. They force you to log into the LG app in order to download half of the apps and some of them they just redirect you to the login despite you already being logged in. Log in again and nothing happens, for example i can't download funimation or movies anywhere because the tv just says "log in to download" and then once you login nothing happens, it doesn't download or even return after login. Just gives you the option to delete your lg account which is tempting. I will be returning this for a tv that actually does what it's supposed to, like a Samsung. Don't waste your money and time on this garbage. This'll be the last time i give LG a try on anything electronic.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sean. Thank you for taking the time to leave us feedback. We understand your frustration and disappointment with the performance of your LG TV. We apologize for the inconvenience caused by the slow loading time of apps, unresponsiveness, and difficulties with the LG app login. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or X (Twitter) using @LGUSSupport and we'll be pleased to see what we can do to help. ^Dan
better T.V
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it could be better picture and controls it.it needs alot of adjustmen.
No, I would not recommend this to a friendOkay
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best, not the worse. Price is right for the quality
I would recommend this to a friendNope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only clear with 4k player, satelite/ live tv very bad. I wont be buying another one.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just fine. The image is not the best but does what it says.
No, I would not recommend this to a friendMissin remote and horrible experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spoke with Deepu at Best Buy after being Transferred to her from another agent I was advised to call back tomorrow for assistance. I asked to have an email sent for someone to call me back the agent Deepu transferred me to another agent that refuses to have a supervisor assist me. I have been waiting for a supervisor and this agent Razor refuse to allow me to speak with a supervisor regarding the missing remote for the brand new TV I bought.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, KaraM. Thank you for taking the time to share your experience with us. We apologize for the inconvenience and frustration you have encountered while trying to resolve the issue with the missing remote for your LG Smart TV (86UR7800PUA) model that was purchased from Best Buy. We understand your concerns and want to help resolve this situation for you. Please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
LG 86'
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still in the box....not really sure how it looks or work.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the clarity I thought it would be at all .
No, I would not recommend this to a friendTv sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lags alot when trying to scroll through channels
No, I would not recommend this to a friendKeeps disconnecting my gaming console from wifi
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally gave it 5 stars, but i should have waited a bit. The picture is cool or whatever, but it keeps disconnecting my ps5 from wifi. I never had this issue before and sometimes it takes me upwards of 30 minutes to get online. Even after that, it will keep disconnecting me from the servers. Even with an ethernet cord connected it still acts weird. Looked online and saw that this is a common issue with LG brand tvs for some years now. Pretty annoying. Wish i had done more research before. Definitely would have gone with the samsung that is an inch smaller for $100 more dollars had I known this. Smh
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG TV (86UR7800PUA) model. We're sorry to hear about the issues you've encountered with your PS5 disconnecting from the WiFi while using the TV. We aim to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. Please visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy