Customer Ratings & Reviews

Hi, JackedUp. We would like to express our gratitude for taking the time to review your recent experience with our LG Smart TV (86UR7800PUA) model. We understand how important it is to have a TV that meets your expectations and provides a seamless viewing experience. We regret to hear that the TV did not meet your antenna compatibility needs, as well as the inconvenience caused by the delayed pick-up process and the challenges faced while trying to contact the store and our customer service representatives. We appreciate your patience and understanding in this matter. If you have any further concerns or require assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi, there. Thank you for taking the time to share your experience and review the LG Smart TV (86UR7800PUA) model. We regret to hear about the inconvenience and frustration caused by the issues you have encountered with our products.


We understand how disappointing it can be to have a TV fail after a relatively short period. This is not the level of quality and longevity we strive to deliver. To address this, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance and to assist you with any warranty-related concerns or technical issues you may have. If your have further concerns or feedback, please reach out to us on social media @LGUSSupport so we can help you further. We value your loyalty and hope to have the opportunity to restore your faith in our products in the future. ^Juvy

Hi there. Thanks for taking the time to leave us feedback. It sounds like you have purchased a budget TV that performs adequately but may not offer the latest technological features compared to other TVs available at a similar price point. While it may meet your basic needs, it's understandable that you might feel it falls short in terms of technological advancements. If you have any concerns about the LG product, you can send us a private message on Facebook or X (Twitter) using @LGUSSupport and we'll be more than happy to assist you. ^Dan

Hi, there. We would like to express our gratitude for reviewing your recent experience with our LG Smart TV (86UR7800PUA) model. We regret to hear about the disappointment and inconvenience you've experienced with your recent purchase and delivery from Best Buy.

We understand the frustration you must have felt after waiting two months for your TV to be delivered, only to discover that it was not what you expected. We appreciate your candid feedback, as it helps us identify areas for improvement. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi there, Thank you for reaching us. I'm truly sorry to hear about the issues you have experienced with your recent order from Best Buy. It's understandable how frustrating it can be to have the wrong shipping address and then have your order canceled after payment processing. We apologize for any inconvenience and disappointment this has caused you. Your feedback is important to us, and we will make sure to pass it along to the appropriate team so that we can improve our services. We value your business and we truly regret that your experience did not meet your expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, MicahP. Thank you for taking the time to review the LG Smart TV (86UR7800PUA) model. We appreciate your feedback, although we are sorry to hear that you were not satisfied with the panel quality and had to return the product.

We understand that the panel quality is an important aspect of any display device, and we apologize for any inconvenience this may have caused you. We appreciate your decision to go with Samsung, as they have a reputation for producing excellent display devices.

If you have any further concerns or if there is anything else we can assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, TammieP. We sincerely apologize for the difficulties you faced with the LG Smart TV (86UR7800PUA) model in availing the discounts. Your feedback is valuable, and we regret any inconvenience caused. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. Your input will be instrumental in enhancing our processes. If you require further assistance, please feel free to reach out to us via private message on Facebook or X (Twitter) using @LGUSSupport. We are committed to ensuring your satisfaction with our products and services. ^Juvy

Thank you for taking the time to share your thoughts on the LG 86” Class UR7800 Series LED 4K UHD Smart webOS TV. We deeply apologize for any inconvenience you may have experienced due to the lack of the NFL app on your TV. If you need additional support, please don't hesitate to contact us privately through our Facebook or X (Twitter) handles, @LGUSSupport. Our team is dedicated to assisting you and we sincerely appreciate your understanding. ^Sam

Hi, David. Thank you for sharing your experience with us. We're sorry to hear that the apps on your LG TV are taking a while to load. It is possible that the internet on your TV could sometimes slow down the loading time of the apps. You can try and click on this link: https://www.lg.com/us/support/help-library/troubleshooting-premium-apps-tv-CT10000018-1434403325217 to get some guidance on how you will be able to reset your internet connection. If the issue still persists, and if you have other concerns, you can give us a private message on Facebook or X (Twitter) and we would be happy to assist.^Dan

Hi, AnitaR. Thank you for taking the time to review LG Smart TV (86UR7800PUA) model. We apologize for the poor quality and the issues you have been experiencing with the TV freezing, exiting apps, and the remote draining batteries quickly. We understand how frustrating this must be for you, especially considering the short duration since your purchase. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, there. Thank you for taking the time to share your experience with us. We apologize for the negative experience you had at Best Buy and for any inconvenience caused by the LG TV (86UR7800PUA) model and remote design. We understand your frustration and disappointment. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If you have any further concerns or questions, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, there. Thank you so much for making an effort to share your feedback on the LG Smart TV (86UR7800PUA) model. We understand that the 86" screen size was appealing to you, but we regret to hear that it didn't meet your expectations when compared to your previous 65" TCL TV. We appreciate your feedback regarding the features and functionality of the LG TV, and we will take it into consideration for future improvements.
If you are within the return period, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We value your business and hope to have the opportunity to serve you better in the future. ^Juvy

Hi, Missedbeat. Thank you for taking the time to review the LG Smart TV (6UR7800PUA) model. We apologize for the inconvenience caused by not receiving the item as expected and the substitution without prior notice.


We understand how frustrating this must have been for you, and we want to assure you that we take this matter seriously. We recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is our priority, and we will do everything we can to make things right for you. ^Juvy

Hi, Daniel. Thank you for taking the time to share your experience with the LG TV (86UR7800PUA) model. We're sorry to hear about the issues you had with the TV and the eero internet extender. We aim to offer great products for a smooth experience. Your feedback is valuable to us as we work on improving our products and services. If you need help, please reach out to us on social media @LGUSSupport. ^Juvy