Customer Ratings & Reviews
- Model:
- 86UR7800PUA
- SKU:
- 6553099
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the 86” Class UR7800 Series LED 4K UHD Smart webOS TV's picture quality, price, and ease of use. Many also appreciate the TV's size and color accuracy. However, some customers have noted that the remote control could be improved, and the refresh rate is a point of contention for some viewers. The operating system's performance has also received mixed reviews.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Worst LG TV that I buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV takes up to 10 minutes before uses app. remote doesn't offer TV input . Audio has a delay with tv speaker, soundbar using hdmi o optical. I buy this to replace my lg 70 that has 6 years and work that this one. I taking this one back to the store. Don't waste you time buying this tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on your LG Smart TV (86UR7800PUA) model.
We understand the importance of a TV functioning seamlessly and meeting your expectations. We strive to provide high-quality products that deliver exceptional performance, and it seems this TV did not meet your expectations. We're here to help. Please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
- Cons mentioned:Refresh rate
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as clear as expected and takes a really long time to refresh. Not worth it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for your review of the LG Smart TV (86UR7800PUA) model. We apologize for any disappointment you experienced with the picture quality and refresh rate. We understand that these are important factors in your TV experience. Your feedback is valuable to us as we continuously strive to improve our products. For basic troubleshooting, you may visit the following links: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 and https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Load times are painful, tv is unresponsive.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down the worst tv I've ever used. The apps take thier sweet time to load, sometimes 10 minutes despite me having gigabit internet. The tv is unresponsive sometimes. They force you to log into the LG app in order to download half of the apps and some of them they just redirect you to the login despite you already being logged in. Log in again and nothing happens, for example i can't download funimation or movies anywhere because the tv just says "log in to download" and then once you login nothing happens, it doesn't download or even return after login. Just gives you the option to delete your lg account which is tempting. I will be returning this for a tv that actually does what it's supposed to, like a Samsung. Don't waste your money and time on this garbage. This'll be the last time i give LG a try on anything electronic.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sean. Thank you for taking the time to leave us feedback. We understand your frustration and disappointment with the performance of your LG TV. We apologize for the inconvenience caused by the slow loading time of apps, unresponsiveness, and difficulties with the LG app login. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or X (Twitter) using @LGUSSupport and we'll be pleased to see what we can do to help. ^Dan
Okay
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best, not the worse. Price is right for the quality
I would recommend this to a friendbetter T.V
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it could be better picture and controls it.it needs alot of adjustmen.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just fine. The image is not the best but does what it says.
No, I would not recommend this to a friendNope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only clear with 4k player, satelite/ live tv very bad. I wont be buying another one.
No, I would not recommend this to a friendMissin remote and horrible experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spoke with Deepu at Best Buy after being Transferred to her from another agent I was advised to call back tomorrow for assistance. I asked to have an email sent for someone to call me back the agent Deepu transferred me to another agent that refuses to have a supervisor assist me. I have been waiting for a supervisor and this agent Razor refuse to allow me to speak with a supervisor regarding the missing remote for the brand new TV I bought.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, KaraM. Thank you for taking the time to share your experience with us. We apologize for the inconvenience and frustration you have encountered while trying to resolve the issue with the missing remote for your LG Smart TV (86UR7800PUA) model that was purchased from Best Buy. We understand your concerns and want to help resolve this situation for you. Please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the clarity I thought it would be at all .
No, I would not recommend this to a friendLG 86'
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still in the box....not really sure how it looks or work.
I would recommend this to a friendKeeps disconnecting my gaming console from wifi
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally gave it 5 stars, but i should have waited a bit. The picture is cool or whatever, but it keeps disconnecting my ps5 from wifi. I never had this issue before and sometimes it takes me upwards of 30 minutes to get online. Even after that, it will keep disconnecting me from the servers. Even with an ethernet cord connected it still acts weird. Looked online and saw that this is a common issue with LG brand tvs for some years now. Pretty annoying. Wish i had done more research before. Definitely would have gone with the samsung that is an inch smaller for $100 more dollars had I known this. Smh
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG TV (86UR7800PUA) model. We're sorry to hear about the issues you've encountered with your PS5 disconnecting from the WiFi while using the TV. We aim to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. Please visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Tv sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lags alot when trying to scroll through channels
No, I would not recommend this to a friendantenna
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV but wasn't compatible with antennas.It would only get 5 channels .While all the other TV's would get 32 channels.Those TV's are Samsung brand. So this TV went back they said they would pick it up they never came. You cannot call the store and the people in India that run BB don't have a clue.Very difficult company to deal with.Will never shop here again..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JackedUp. We would like to express our gratitude for taking the time to review your recent experience with our LG Smart TV (86UR7800PUA) model. We understand how important it is to have a TV that meets your expectations and provides a seamless viewing experience. We regret to hear that the TV did not meet your antenna compatibility needs, as well as the inconvenience caused by the delayed pick-up process and the challenges faced while trying to contact the store and our customer service representatives. We appreciate your patience and understanding in this matter. If you have any further concerns or require assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this is a new record with TVs. My first Best Buy tv went out after like 5-6 years, my second one purchased 2-3 years ago went out after a year and a half (lucky me right after the warranty had ended), and now my new and probably final tv went out after 2 months. Needles to say I’m over buying TVs and wasting money when it seems they have reallly cheapened the quality of TVs nowadays. Really unhappy with my services over the last few years.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience and review the LG Smart TV (86UR7800PUA) model. We regret to hear about the inconvenience and frustration caused by the issues you have encountered with our products.
We understand how disappointing it can be to have a TV fail after a relatively short period. This is not the level of quality and longevity we strive to deliver. To address this, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance and to assist you with any warranty-related concerns or technical issues you may have. If your have further concerns or feedback, please reach out to us on social media @LGUSSupport so we can help you further. We value your loyalty and hope to have the opportunity to restore your faith in our products in the future. ^Juvy
Lg tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good budget tv but a bit behind tech wise for the comparable price of others
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thanks for taking the time to leave us feedback. It sounds like you have purchased a budget TV that performs adequately but may not offer the latest technological features compared to other TVs available at a similar price point. While it may meet your basic needs, it's understandable that you might feel it falls short in terms of technological advancements. If you have any concerns about the LG product, you can send us a private message on Facebook or X (Twitter) using @LGUSSupport and we'll be more than happy to assist you. ^Dan
Died right after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap TV. Did a software update 15 months after purchase and the TV died. Do not buy a LG tv!!
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like that it was not what I thought I was getting after two months of waiting for it to be delivered and dropped on camera so I had to return it in order to get a new tv and new installation date once again for the fourth time smh don’t think I will be referring anyone else to Best Buy unfortunately
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We would like to express our gratitude for reviewing your recent experience with our LG Smart TV (86UR7800PUA) model. We regret to hear about the disappointment and inconvenience you've experienced with your recent purchase and delivery from Best Buy.
We understand the frustration you must have felt after waiting two months for your TV to be delivered, only to discover that it was not what you expected. We appreciate your candid feedback, as it helps us identify areas for improvement. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Best Buy scams
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a samsung on 2/18 to be delivered on 2/20 not only did they have the wrong shipping address but they cancelled my order after processing the payment. This is the second time this has happened I will no longer do business with Best Buy. If I could leave 0 stars I would.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm truly sorry to hear about the issues you have experienced with your recent order from Best Buy. It's understandable how frustrating it can be to have the wrong shipping address and then have your order canceled after payment processing. We apologize for any inconvenience and disappointment this has caused you. Your feedback is important to us, and we will make sure to pass it along to the appropriate team so that we can improve our services. We value your business and we truly regret that your experience did not meet your expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Could be better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad panel quaity had to return and ended going with Samsung
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MicahP. Thank you for taking the time to review the LG Smart TV (86UR7800PUA) model. We appreciate your feedback, although we are sorry to hear that you were not satisfied with the panel quality and had to return the product.
We understand that the panel quality is an important aspect of any display device, and we apologize for any inconvenience this may have caused you. We appreciate your decision to go with Samsung, as they have a reputation for producing excellent display devices.
If you have any further concerns or if there is anything else we can assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get my discounts. No one would help me to do this
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, TammieP. We sincerely apologize for the difficulties you faced with the LG Smart TV (86UR7800PUA) model in availing the discounts. Your feedback is valuable, and we regret any inconvenience caused. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. Your input will be instrumental in enhancing our processes. If you require further assistance, please feel free to reach out to us via private message on Facebook or X (Twitter) using @LGUSSupport. We are committed to ensuring your satisfaction with our products and services. ^Juvy