Customer Ratings & Reviews
- Model:
- 86UT7590PUA
- SKU:
- 6578185
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers appreciate the bright picture quality and reasonable price of the 86” Class UT75 Series LED 4K UHD Smart webOS TV (2024). The TV's size is also a plus for many, and users find it easy to set up. However, some customers have reported issues with the remote control's durability.
This summary was generated by AI based on customer reviews.
Business is a Rip-Off!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst company to business with! Sent half the order (tv/mount) to do different addresses (over 600 miles apart) . Refund the tv price, reordered another tv to the right address . BUT when they charged me for the second tv it was more expensive I fought with the 800 customer service and got $98 refunded for them over charging compared to competitors . They put through a request to refund the difference they charged me. There was also a Labor Day special they emailed me for an extra $75 off. The 800 persons refused to honor that and told me i needed to go to a local store. Went to the boynton store, spoke with the customer service manager, showed him the email. He said he would request it and the differrnce i was charged would be refunded. And guess what, nothing has happened, been almost a month!! Gonna take this to another level!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing this to our attention. We understand your concern about dealing with LG TV (86UT7590PUA) model, order issues and discrepancies in pricing, especially when it affects your overall experience. We aim to provide excellent services and ensure a smooth and seamless experience. To address the situation effectively, we recommend reviewing your order details and ensuring that all the relevant documentation and communication are gathered.
Please send us a private message on social media @LGUSSupport with your order number and any additional details regarding the refund request and the Labor Day special. We're here to assist you and will work to resolve this matter promptly. We appreciate your patience and are committed to ensuring that this issue is addressed. ^Juvy
Tv replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy pick up and had the exact tv we needed. Thanks!
I would recommend this to a friendGreat Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is all that it is and more. Great addition to the living room.
I would recommend this to a friendThe Best Buy place
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved to buy in Best Buy we recommend the place …!
I would recommend this to a friendHeaven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best purchase ever with the lighting background
I would recommend this to a friend86”TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit arrived with a smashed screen and took a week to get the replacement but after that all went well. Delivery guy was great.
I would recommend this to a friendDon’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since 1st start hasn’t work properly. 2 remotes brand new purchased and still doesn’t work! Thank you.
No, I would not recommend this to a friendN/A
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you best by for everything I love my new TV ❤️
I would recommend this to a friendMade with inadequate WiFI components
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV a little over a year ago and suddenly the WiFI won’t stay connected. Have to factory reset the tv to get it to connect and then it’s only for a few day then it does it again. Out of warranty, expensive repair to get the WiFi module replaced, not WiFi on a smart TV makes it useless
No, I would not recommend this to a friendLGTV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems a little dark and glitchy. Other than that, its good.
I would recommend this to a friendFALSE ADVERTISEMENT
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset after thinking I bought an 86” TV and it’s only a 75”!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sylvia. Thank you for reaching out. We understand the importance of receiving the correct screen size when purchasing a TV like the LG TV (86UT7590PUA) model.
One helpful step is to check the model label on the back of the TV or within the Settings → Support → TV Information menu to confirm the exact model and screen size listed by the unit itself. This can help verify whether the TV you received matches the model on your receipt or order details. You can also review product specifications here: https://www.lg.com/us/tvs/lg-86ut7590pua-4k-uhd-tv. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly and review the details of your purchase. ^Juvy
Not Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Placed TV on TV mounts. Tried to install and set up, but TV was too slow. I had to click the romote 8 times before the cursor moved to the right or left before hitting enter. Finally had Geek Squad come out and they told me TV is defective and never saw anything like that. After some arguing, Best Buy replaced the TV. Had the installers set up the 2nd TV and same situation. Traded the LG for a Samsung and had no issues.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Frank. Thank you for sharing your experience with the LG TV (86UT7590PUA) model. We understand your concern about dealing with a slow response from the unit, especially after investing time in setup. We strive to provide reliable, high-quality products exceeding our customer's needs. It sounds like you experienced significant performance issues, which are certainly not what we aim for. If you ever decide to explore LG products again, we recommend updating the TV's software, as updates can improve performance. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you have any questions or need assistance in the future, please don't hesitate to reach out to us on social media @LGUSSupport. We appreciate your patience and hope your new TV provides a smoother experience. ^Juvy
I thought it will be different.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to upgrade my living room for more inches TV. I made a choice to a LG 86” but just when I unpacked, install and setup everything my screen experience was a shock I didn’t like to quality before I had a Sony TV so I immediately decided to go exchange it with. I literally don’t for someone who prefer this LG TV but my own was bad like first impression.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bernot. Thank you for sharing your experience with us. We understand your concern regarding the picture quality of your LG TV (86UT7590PUA) model. We strive to deliver stunning visuals and immersive viewing experiences, and your feedback is important to us. To get the most out of your TV's picture quality, we recommend adjusting the picture settings through the TV's menu. You can try changing the Picture Mode to settings like "Cinema" or "Filmmaker Mode," which are designed to optimize the display for different types of content. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to explore possible solutions. ^Juvy
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv I ever bought. We will be streaming a movie and it will stop to buffer multiple times. There will also be times that I can’t get anything to load without resetting the tv. I had a Sony tv previously and did not have these issues. Lg support was contacted and advised us to factory reset the tv. Only a slight improvement.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kirk. Thank you for sharing your experience with the LG TV (86UT7590PUA) model. We understand how disruptive buffering and loading issues can be when you’re trying to enjoy your favorite movies.
Since you’ve already tried a factory reset, we recommend checking your internet connection speed, as a slow connection can contribute to streaming issues. Ensuring your TV is connected via Ethernet rather than Wi-Fi can also improve performance. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711.
We want to ensure you get the support you need, so please send us a private message on social media @LGUSSupport. We're here to help troubleshoot further and explore additional solutions for you. We appreciate your patience and look forward to assisting you. ^Juvy
LG only lasted 4 months!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 4 months. LG could not replace because they stated it was "discontinued ". Even the next model up was "out of stock ".
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Craig. Thank you for reaching out. We understand the importance of having a reliable TV, especially with a model like the LH TV (86UT7590PUA) model. To help move things forward, we recommend performing a power reset by unplugging the TV for about 60 seconds and plugging it back in. This refreshes the internal system and can help stabilize performance if the unit is still powering on. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865OLT. We’d be glad to take a closer look into your case and explore the best next steps. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy
Give me my refund on the defective return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG is great. But the first TV was a factory defect. The Best Buy delivery team agree and is was picked up by the Best Buy truck. They won't give me a refund on the defective TV. That is a bad almost illegal business practice.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joseph. Thank you for your feedback and for bringing this to our attention. We understand your concern about the issues with your LG TV (86UT7590PUA) model and the difficulties you’ve encountered with Best Buy regarding the return and refund process. We strive to provide high-quality products and exceptional services to ensure a smooth and seamless experience. To address this, we recommend contacting Best Buy’s customer service directly at 888-237-8289 to discuss the situation and request a resolution. Since the TV was identified as defective and picked up by their team, they should be able to assist you with a refund or exchange. For more assistance, you can reach out to us on social media @LGUSSupport. We’re here to help and ensure you receive the support you need. ^Juvy
Ggdfhhn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good quality of life futurenvddf hmm ncx dc nhhhgtgg
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your inquiry, and we’d like to ensure that you’re fully satisfied with your LG 86UT7590PUA TV. If you're having any specific issues or if the TV is not meeting your expectations in any way, we’d be happy to assist you with troubleshooting.
https://www.bestbuy.com/site/lg-86-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/6578185.p?skuId=6578185
Please feel free to send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help address any concerns or provide guidance. We’re here to make sure you have the best experience with your LG product. —Renzo
Cancelled my item
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was never shipped, had to buy it somewhere else
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you taking the time to share your experience. While it’s unfortunate that your LG TV wasn’t shipped as expected, we’re glad you were able to find a solution. For future reference, you can explore our full range of LG TVs and purchasing options directly on our website: https://www.lg.com/us/tvs
If you need further assistance or would like to share more details, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help! -MC
Don’t buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s sucks. Does not focus. Picture quality is horrible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Btaber. Thank you for sharing your experience with us. We understand your situation with the picture quality on your LG 86UT7590PUA TV, and we want to help improve your viewing experience.
To help with picture focus and quality, we recommend optimizing the settings on your TV. You can use the guide from LG’s official website to adjust settings such as brightness, contrast, and sharpness, which may improve the overall picture quality. You can find helpful steps here: LG TV - Picture Quality and Optimization - https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545
Please send us a private message on Social Media @LGUSSupport, and our team will assist you further in fine-tuning your TV settings.
We appreciate your patience and look forward to helping you enhance your TV experience!
—Renzo
Not Good Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not work well with wifi and Apple TV keep cut off regardless it is wired
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your experience with your LG TV (86UT7590PUA) model. We understand your concern about your TV struggles with Wi-Fi connectivity and issues with Apple TV, even when wired. We aim to provide high-quality products and ensure a smooth viewing experience. To help with the connection, ensure that your router is set up in a location with minimal interference. If you’re using a wired connection, check the Ethernet cable for any loose connections or damage. Additionally, consider checking the TV's firmware to ensure it's up to date, as this can sometimes resolve connectivity issues. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711.
For further assistance, please send us a private message on social media @LGUSSupport. Our team would be happy to assist you in troubleshooting and finding a solution. We value your feedback and are here to help. ^Juvy