Customer Ratings & Reviews
- Model:
- BP50NB40
- SKU:
- 9243009
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ease of use, Blu-ray functionality, compact size, and compatibility of the 8x External USB 2.0 Blu-ray Disc Double-Layer DVD±RW/CD-RW Disc Rewriter. Many appreciate its performance and the affordable price point. However, some users have expressed concerns regarding the included software and the noise level during operation. The positive feedback on ease of use and Blu-ray playback outweighs the negative comments on software and noise.
This summary was generated by AI based on customer reviews.
12 days after returnable, dies on me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.12 days after it was no longer returnable it quit working, media not valid, tried several dvds to no avail.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Wrong cord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the fact that this device was being sold with a USB cord that didn't even fit the unit, we didn't have a chance to use it, but returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review. I hate to hear that you were unable to use the Blu-Ray Player resulting in returning it due to the USB cord not fitting the unit properly. I can understand how frustrating this may be for you. If there is anything we can do to help out in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
DO NOT BUY THIS DEVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this April 13 and it has already failed. Won't play discs, just spins in circles making noises.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
this product sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the first time i used this product i could only burn 3 or 4 blue ray discs. this time i could burn only one before it broke
No, I would not recommend this to a frienddisappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would disconnect all the time. Then suddenly it stopped working
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. You can contact our Customer Support at 800.243.0000.^Venette
never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this drive is not worth the money, it sounds like its having a heart attack trying to play a blu ray if it plays at all. its like its under powered.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your drive, please reach out to our computer specialist by calling 800-243-0000 so a specialist can help out. ^CP
Not good for Macs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item requires two USB cables to be connected. Doesn't work on a mac laptop...and also a very dumb design.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home video, please visit https://www.lg.com/us/home-video. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Blu Rays didn't play for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't able to play Blu Rays. I even purchased the upgraded program. It played a DVD fine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Does not work with Macs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item claimed to work with Apple products, but it only worked to play regular DVDs.
No, I would not recommend this to a friendwaiting on TotalTech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still wait on TotalTech to install and set up yhis device
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought LG products before and never had any problems. This failed at the start. I found it to be a bad connection at the USB port on the burner.
No, I would not recommend this to a friendHard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't play new blu-rays. Always needs to be upgraded.
No, I would not recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible firmware that doesn’t let you do anything. Don’t buy this drive get the archgon from amaZon
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
must buy the dvd drive separately.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DVD drives used to be included in laptops. Not DVD drives are an additional purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with my new MacBook Pro and didn’t come with any trouble shooting information I had to return it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand that the LG Blu-ray Disc (BP50NB40) model didn't work as expected with your new MacBook Pro, and we’re sorry to hear it didn’t meet your needs. We always aim to provide a seamless experience, and your feedback is invaluable.
To help resolve this, we suggest checking that the firmware on your unit is up to date and ensuring the USB connection is secure. Sometimes, connecting the drive directly to your laptop instead of through a USB hub can also help improve compatibility.
Please send us a private message on social media @LGUSSupport so we can assist you further and explore possible solutions. We’re here to help. ^Juvy
Cable not included
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can´t use it because the 2 USB port cable is not included.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
LG External USB DVD Player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a real pain, I still have not figured out how to watch a movie on it!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used just a few times. Wish I had purchased the extended coverage. Only used a few times when traveling and quit working
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Tina, thank you for your feedback it is very important to us. I hate to hear that after only a few uses the Disc Rewriter quit working. I can definitely understand how frustrating this situation may be for you especially without purchasing the extended coverage. I would love to see your rating go up. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Played for 3 DVDs and failed. Complete Sh^t.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
- Pros mentioned:Performance
Great little drive but setup could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this drive because my new laptop (and most laptops these days) does not have an optical drive. I researched and saw this was comopatible with Windows10 and could read CDs, DVDs and BluRay. Getting it set up to play back DVDs and BluRay was a bit of a challenge and the error kept referring to Microsoft Visual C++ and advised to contact Microsoft. I called Microsoft and they pointed the finger at LG and were actually quite useless. I contacted LG and they referred me back to Microsoft...sigh. After various google and forum searches, I figured out the problem on my own and downloaded was needed/missing. Now, I was able to install Office and play back all sorts of things. It works wonderfully and I may be getting another one for my daughter who is going away to college. It is a bit pricey in my opinion but it seems there are not many options especially for Windows10 laptops without an optical drive. Many optical drives are not comopatible or upgradeable to work with Windows10. Overall, I like this drive but wish setup had been easier.
I would recommend this to a friend