Customer Ratings & Reviews
- Model:
- BP50NB40
- SKU:
- 9243009
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ease of use, Blu-ray functionality, compact size, and compatibility of the 8x External USB 2.0 Blu-ray Disc Double-Layer DVD±RW/CD-RW Disc Rewriter. Many appreciate its performance and the affordable price point. However, some users have expressed concerns regarding the included software and the noise level during operation. The positive feedback on ease of use and Blu-ray playback outweighs the negative comments on software and noise.
This summary was generated by AI based on customer reviews.
Says it works for Mac. Doesn't.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for burning DVD movies, but it would not burn Blu-ray movies from Mac. The box states that it works for mac with a disclaimer that it will not PLAY blu-ray movies without extra software. I have software for burning blu-ray (Adobe Encore) but it would not burn. I ended up purchasing the SEA TECH Aluminum External USB Blu-Ray Writer Super Drive and it worked perfectly straight out of the box. If it doesn't work on Mac they should tell you.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of your Blu-Ray player. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Can't read Blu Rays, so...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best But clearly sent me a used or refurbed unit without disclosing that fact as the outside of the unit was covered with smudges and scratches upon opening. Also telling is that it's missing the documentation and included CD containing installation software. Without the software, the unit doesn't recognize Blu Rays and is therefore a brick. Avoid like the plague.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Doesn’t seem to work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this months ago and just got around to use it. I totally thought that it was going to work which is why I didn’t even bother testing it as soon as I bought it. Big mistake. When I connect it to my Macbook, it seems like it tries to read the DVD for like 2 minutes and then it stops working. It also never shows up on my Finder or Desktop. I don’t really know what to do with this now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble with your disc drive. So we can look into the issues you are experiencing, please give our computer specialists a call at 800-243-0000. ^CP
Don’t buy this piece of crap product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s impossible to use I was just trying to burn my home dvds to blu Ray and why? Why do they even make blank blu Ray disks why does LG’s make this product? All for NOTHING. This product was my last hope. And the software stinks. The customer service stinks. You shouldn’t buy software more and more when it just doesn’t work. I’m done with this writer I’m done with LG’s and I’m done period
I would recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your disc drive, please give us a call at 800-243-0000 so a computer specialist can help out. ^CP
Won't play on TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After installing all software, it wouldn't play on tv. After hooking up to my computer, it plays standard DVD, but not BLU-RAY.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Blu-ray Disc (BP50NB40) model. We apologize for the inconvenience you have experienced with playing Blu-ray disc on your TV. We understand how frustrating it can be when a product doesn't function as expected.
We recommend checking if your TV is compatible with Blu-ray playback and if it supports the necessary codecs. Additionally, ensure that you have the latest firmware updates installed for both your TV and the BP50NB40. If you find that the issue persists after following the provided instructions, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Not compatible with Mac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was recommended by a Best Buy salesperson. He failed to mention that I still needed to pay for and download the Blu Ray software from LG. Even after I did, I could not get it to work on my Mac even though LG claims it is compatible. WASTE OF MONEY.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home video, please visit https://www.lg.com/us/home-video. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Simply doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it into multiple laptops in my home and the drive: wasn't recognized on one, despite having installed the included software, and WOULD NOT rip either a DVD or Blu-ray on the other two. I believe it's because the USB power interface is simply not powerful enough to keep the disc spinning long enough to get the job done.
No, I would not recommend this to a friendnot up to LG standards
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit in Nov. and found it difficult to use with a dvd. Sometimes it would work and sometimes it would not let me watch the dvd. I put it away and just got it out to use and the connection plug came out of the dvd unit and I can't use it. i am calling LG tomorrow,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. Certainly give us a call at 800-243-0000 so we can look into this for you. ^CP
Junk.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Used 2 times then housing for connection broke off. Time to return had passed and trying to get a replacement from LG is too cumbersome. Will never buy an LG product again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Broke after a few uses
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The USB plug on the back of the drive broke after only a few uses. Looking at how it was attached, I'm amazed it lasted that long. So far, LG warranty support has not impressed me. I recommend looking for a different drive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Stopped Recognizing Blu-ray
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contacted LG, their customer service department is as good as their product. No answer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi! Having a Blu-ray player that doesn't recognize your discs seriously impacts your entertainment experience. So that we can look further into this, please message us on Facebook or Twitter at the handle @LGUSSupport. We'd be happy to look into providing a resolution you'd be satisfied with. ^Chris
Slow and Bad Read Capabilities
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely disappointed in LG, my second external BR reader from them that completely fails. Trouble reading the second title on a blu ray TV series. Also, reading typically caps at 2x for blu ray discs.
No, I would not recommend this to a frienddoes not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought at time I bought my dell inspiron the box said 2.4 ghz on line it said 3.0 or higher! I'm going to take it back and get one that will work on my comp.
No, I would not recommend this to a friendDoesn't last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this about 6 months ago from Best Buy. I did not think that the micro USB on the writer would literally fall off.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is certainly not how it is supposed to be. The microUSB should not fall off. Let's see if we can get that taken care of for you. Give our computer specialists a call at 800-243-0000 so we can get more info and see what we can do. ^CP
look elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.used on macbook with Aiseesoft - not happy - look eslwhere
No, I would not recommend this to a friend