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Customer reviews

Rating 4.6 out of 5 stars with 14831 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 702 Showing 14,021-14,040 of 14,831 reviews
  • Rated 3 out of 5 stars

    Average product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very basic drive. It works ok. Makes lot of sound and the quality is ok for the price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s reading cd slow but better then nothing. lol.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't use DVDs any more but the occasional need arises. This takes care of that need. No problems i could identify

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Item returned not needed.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was returned, the laptop we bought did have a built in cd dvd drive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Seems kina of "so so."

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it came with more instructions. I found it wouldn't let me stream a CD to my TV.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didnt work right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work right for my laptop it only played dvds and cds but refused to burn with and program I used

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook  https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. I'll be more than happy to assist with getting this issue resolved for you. ^KH LG

  • Rated 3 out of 5 stars

    Started off Great, Died Young :(

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very pleased with this at first but after 6 months it stopped working...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works but nothing spectacular. If that’s okay with you, this is perfect for you!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to get it working. Even took it to have the Geek Squad try and they thought they solved the problem, but it didn't work when I got home. would not play DVDs

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, SharonC. Thank you for sharing your experience with the LG 8x External USB Double-Layer DVDRW/CD-RW Drive. We understand that you have been unable to get the drive working to play DVDs, and the issue persisted even after seeking assistance from a third-party service. We understand your inquiry and the importance of having your external drive function correctly for media playback.

      We appreciate you letting us know about the trouble you have encountered during setup and operation. We certainly want to ensure that this external drive performs as expected for all your DVD and CD needs. Although you have already attempted troubleshooting, we would like to provide one fundamental check: Please ensure that the external drive is connected directly to a high-power USB port on your computer, avoiding USB hubs or port replicators, as consistent power is essential for proper operation. We are committed to helping you utilize your LG external drive successfully.
      https://www.bestbuy.com/product/lg-8x-external-usb-double-layer-dvdrw-cd-rw-drive-black/JXTZZLCVZK
      For further assistance and to explore possible solutions for any specific concerns you may have regarding your LG External USB DVDRW/CD-RW Drive, please send us a private message on Social Media @LGUSSupport. We appreciate your patience as we work diligently to assist you. —Renzo LG

  • Rated 3 out of 5 stars

    Does the trick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very cheaply made device that works well. I will be surprised if it lasts longer than 12 months.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi and thank you for your feedback! If we can assist you in any way, please feel free to reach out to our computer specialist at 1-800-243-0000. ^EJ LG

  • Rated 2 out of 5 stars

    not what expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed to find this was made so flimsy. The cords are way too short so if you wanted to use this with your SmartTV it may not even reach the ports. I have some older programs that I want to be able to download on my computer which is no longer equipped with a CD slot so I had no other choice but to invest in an external CD drive. overall disappointed.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry the SP80NB80 did not meet your expectations. If you need some help with using your drive, our computer specialists are available by calling 800-243-0000. ^CP LG

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I faced issue in reading few DVD’s. Might be I have received defective one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still working on it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not seem to get everything working at the same time. Hopefully Geek Squad to the rescue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine. It is a little flimsy, but it does the job when the laptop doesn't come with a cd player.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't Used It Yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had a chance to use it yet. Plan to use it in two weeks.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Quality product...hard to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this from Best Buy when the DVD drive in my old mac laptop failed. Good price, simple connection, ezzy squezzy, right?...WRONG!... It's VERY difficult to get the drawer to open, and equally difficult to retrieve your DVD when you're done. I would have gladly payed a few extra bucks for a more functional, easy to use design.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to see you are having trouble with your disc drive. For assistance, give our computer specialists a call at 800-243-0000. LG

  • Rated 3 out of 5 stars

    Did the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality wasn’t the greatest. But it did the job I needed it for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not work well on a tv, I haven’t tried on a computer yet.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    adding a new DVD drive

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is very small and a little difficult to operate

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    worked for what I needed .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the one I wanted but the only one in stock.Would of like a better made one .

    I would recommend this to a friend