Customer Ratings & Reviews
- Model:
- SP80NB80
- SKU:
- 5852919
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.
This summary was generated by AI based on customer reviews.
Functional and heavily made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a well made player that seems very heavy duty.
I would recommend this to a friendBasic drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High price for a basic drive that i will only use once
No, I would not recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything looks good!! Didn’t open yet but look good
I would recommend this to a friendDidn’t read my disc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a hit and miss when reading my discs. Not worth it.
No, I would not recommend this to a friendGood price but loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this item because the price was great. The issue is that it gets loud and if I'm doing homework it distracting.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're still experiencing issues, please give our computer specialist a call at 800-243-0000. ^CP
Doesn't play Dvd's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have read more about this rather then listening to the associate.. I was hoping for a player that would easily plug n play with the new computer I was buying as well another newer gaming pc that I wanted to play DVD's on.. But this wasn't anywhere close to my needs, and sorry I bought it.. The only good thing about it is that returning to Bestbuy is a breeze..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm sorry to hear that the product didn't meet your expectations and needs. We understand the frustration of not having the device work as you had hoped. We appreciate your feedback and are glad to hear that the return process at Best Buy is convenient for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, but not handy to haul around when traveling
I would recommend this to a friendBrand response from LGAnswers
Posted .We greatly appreciate your feedback. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH
Ok, not great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer mouse pad difficult to handle ************
I would recommend this to a friendfunky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Funky drawer and the usb plug wasn't very sturdy. A hassled getting disks in and out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, NancyS. Thank you for sharing your experience with us regarding your LG - 8x External USB Double-Layer DVDRW/CD-RW Drive - Black. We understand that the drawer operation and the sturdiness of the USB connection didn't meet your expectations, making it a hassle to load and unload discs.
We understand your inquiry about the physical performance of the external drive. Our goal is to provide a smooth and reliable user experience, and we are here to assist with your concerns regarding the disc drawer and the USB plug.
https://www.bestbuy.com/product/lg-8x-external-usb-double-layer-dvdrw-cd-rw-drive-black/JXTZZLCVZK
For further assistance and any specific concerns you may have about the physical operation or connection of this external drive, please send us a private message on Social Media @LGUSSupport. We appreciate your patience, and our team will be more than happy to assist you. —Renzo
Not used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because the computer has no disk drive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review it is very important to us. I would love to see an updated review once you have used the product. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
basic unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.basic unit that works well and flashy but really costly.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t do my homework well enough on the product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi and thank you for your feedback!If we can assist you in any way, please feel free to reach out to our computer specialist at 1-800-243-0000. ^EJ
- Cons mentioned:Software
Not good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software does not work with my windows 11 computer
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bobin. Thank you for reaching out about the LG DVD Drive (SP80NB80) model. We understand your concern about the software compatibility issues arise, especially with new operating systems like Windows 11.
To troubleshoot, we recommend checking for any available firmware or software updates for the SP80NB80 that may improve compatibility with Windows 11. Additionally, consider visiting the LG support website for any specific instructions or FAQs related to this model and Windows 11.
If you need further assistance or have any other questions, please send us a private message on social media @LGUSSupport. We're here to help you find a solution! Thank you for your patience, and we hope to assist you soon. ^Juvy
Try another player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I could not get the player to play CD instruction discs with my Samsung laptop using Windows 10. Returned to Best Buy - no problems with the return.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
NO CUSTOMER SERVICE
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned the same model and it stopped working... it would have been at least a week to repair or replace + multipole trips, which would be difficult (just had surgery). So I opted to but a new one to be delivered today. Now I get a notice there's a shipping problem, so maybe Dec. 4th or refund... Plus I'm a TotalTech Customer... NO REPLACEMENT, NO REPAIR, NO CUSTOMER SERVICE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello! We're truly sorry to hear about your experience. We understand the urgency of your situation, especially given your recent surgery. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this issue. We'd like to assist you further with this issue. Please send us a direct message on Facebook or X (Twitter) at @LGUSSupoort, with your contact details, and we'll work to resolve this matter promptly. ^Luisa
Installed, but needs another program to watch?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money-you have to buy another app to view
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of the external drive you recently invested in. If there is anything we can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen freezes for no reason. Thinking about returning it.
No, I would not recommend this to a friendnot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.specifically asked for help selecting this item from a store associate. Had the device in my hand that I was going to use it with, Got home to try to connect and the two devices were not compatible. Had to return to atore,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have rather had one with lightscribe. This one is ok
I would recommend this to a friendDisk player
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It played a music CD. It would not play the movie I borrowed. It would not play a disk with old home movies but it did display photos on an old disk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to communicate with LG about your experience with your LG DVD Drive. We apologize that you had such experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly