Customer Ratings & Reviews
- Model:
- SP80NB80
- SKU:
- 5852919
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.
This summary was generated by AI based on customer reviews.
A WASTE OF TIME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to play my cds or dvds. I've called the Geek Squad and given control of my computer twice and it still won't play my cds.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Wayne. Thank you for reaching out and sharing your experience with us. We understand your concern about your LG DVD Drive (SP80NB80) model isn't playing your CDs or DVDs, especially after spending time troubleshooting with Geek Squad. We really want to make sure you have a smooth experience with our products and services.
First off, it might be a good idea to check if the right media format is selected on your computer and make sure the drive is recognized in your system settings. You could also try inserting a different CD or DVD to see if the issue happens with all discs or just specific ones. If you need more help, feel free to check out this link: https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray--1430839720368.
And don’t hesitate to send us a private message on social media @LGUSSupport! Our team would be more than happy to help you troubleshoot further or explore any other steps to get your device back on track. ^Juvy
It was just ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be ok for maybe doing something quickly. How what I needed it for, it just wasn't going to work. Plus it was too light weight, I felt like I could brake it without trying .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your disc drive, give our computer specialists a call at 800-243-0000. ^CP
Not what I needed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have USB C port and isn't a DVD player. I need a device that reads, wrties, and plays.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the SP80NB80. We appreciate your feedback and regret any inconvenience you may have experienced.
We understand that the lack of a USB C port and DVD player functionality did not meet your needs. We want to help fix this issue. Please visit this link: https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray-CT00000299-1430839720368#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Nothingburger
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead in box. Flyer inside said it was for Australia/New Zealand market. Does nothing when plugged into 2 different USB ports. With supplied CD inside. I watched the Installation Video and there is only one way to install it. Device is Not Discoverable by new HP Windows 11 computer that was poorly designed with no optical drive even though there is a visible slot on its outside.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
NOT A GOOD PRODUCT!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a LG different model that I had/used for 3 years with a 2012 MacBook Pro loading music CD’s. It worked great. Bought a new 2020 MacBook Pro and it would not work with it at all, would not recognize it. Neither LG or Apple couldn’t help. So I reluctantly purchased this model and the laptop would not even recognize it. Talked with LG about this one and he couldn’t figure it out and said to replace it which I did. The replacement will not work either and I will not call LG again. Should be plug & play. Now I will spend the $75 for the Apple which I was trying not to do. Horrible experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Simple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't seem to be a good fit for what I needed
No, I would not recommend this to a friendunhappy and will be retuned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work the way it needs to. DVD player will be returned
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mary. Thanks for sharing your experience with the LG DVD Drive (SP80NB80) model. We understand how important it is for your device to perform reliably and meet expectations.
If you're still considering troubleshooting before returning, we recommend checking that the USB connection is secure and that the drive is connected directly to your computer (not through a hub). Also, ensure that the LG DVD writer software is installed and updated, which can help with compatibility and performance. For more guidance, visit https://www.lg.com/us/support/help-library/lg-burners-drivers-firmware-and-software-downloads--1434654347994. If you’d like us to assist further or take a closer look, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Look out - may not be compatible!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure I will ever be able to use this product - it does not work with every laptop or chrome book. I should have researched more - but it made it sound like it would work as a helpful cd/dvd player.... feel duped.
No, I would not recommend this to a friendPlayer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by the sales rep that this player was an all region player. I should of read the box, it its NOT! Train your sales people please!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We apologize for any incorrect information you received. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Terrible Privacy Software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give it 5 stars except that it requires special software that you have to register over the internet that clearly collects data on you.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
it never really worked perfectly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I shold have returned it the first time the door wouldn't open. and it was loud. it froze up and then finally died with a red box in side so I had to rip it a part so as not to be late on the redbox. lol . You get what you pay for
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Oh no! This is far from what we expect our customers to experience. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH
No software support for Mac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good one for reading the DVD /CDs. However the supplied software doesn’t work for Mac. It is mostly windows based software. I am not sure why they advertise as windows/Mac. Hence the two stars
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
CD RW DRIVE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as the salesman informed me, when I asked, that it was compatible with the equipment I already have. IT WAS NOT!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. We're sorry to hear about the inconvenience you have experienced. We read from your feedback that you were having trouble with the product, so we’d like to help you out. Please get in touch with us on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James.
- Cons mentioned:Software
Poor purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Downloaded the software but no luck.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We apologize for the inconvenience you have encountered with your LG DVD drive (SP80NB80) model. We understand that the device has not been functioning properly even after downloading the necessary software.
To address this issue, we recommend uninstalling and reinstalling the software to ensure proper functionality. For additional help, you may visit this link: https://www.lg.com/us/support/software-firmware-drivers. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) through @LGUSSupport, and we will be glad to assist you. ^Juvy
Easier to return defective items to Amazon.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor supportive information. Owners' manual non existent. tried to return it but was beyond the two week period. So...I'm stuck with it. Was told that for $49 a year I could purchase a membership giving me an increased time for returns. You've lost another customer to Amazon.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you've had a poor experience with our product and customer service. It's unacceptable that you didn't receive the support you needed, and we're truly sorry that our owners' manual was inadequate.
I understand how frustrating it must be to have missed the return window and feel stuck with a product that's not meeting your needs. It's even more disappointing that we didn't offer a solution that worked for you, such as the membership program you were told about.
I want to acknowledge your frustration and disappointment, and I'm truly sorry that we've lost your trust. We understand that this experience has led you to consider purchasing from Amazon instead, and we're sorry for that. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Kept rejecting install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.normally install is easy this kept having problems and tried for hours never got it to work and really think we will just return it but have a hard time being able to get away to get to the store
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don't buy this item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work like I thought it was going to, I don't even use it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thanks for sharing your experience with the LG Slim Portable DVD Writer. (SP80NB80) model. We understand that when a device doesn't function in the way a customer anticipates, it can certainly lead to a less than ideal experience. If the unit isn’t performing as expected, we recommend checking that the USB connection is secure and that the drive is properly recognized by your computer. For more help, visit https://www.lg.com/us/support/product/lg-SP80NB80. If you’d like personalized help or have more questions, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re happy to assist. ^Juvy
It don't work on a lot of computers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG is a great company but this product wasn't at all helpful. Didn't work on any of our computers / & Chromebooks. So before purchasing check & make sure it's compatible with what your connecting to.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble using your disc drive. For assistance, please give our computer specialists a call at 800-243-0000. ^CP
It's a CD player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays cd's fine, but no DVD. I've been online with it and the disc that came with it. I've bought the downloads and no luck
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
It was on sale.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it on sale for my laptop without an optical drive because I couldn't find my old LG. Had problems reading some Dvd's and is slower than the old LG. I kept it for emergencies but I can't really recommend it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. Give us a call at 1-800-243-0000 so we can get more info and see what we can do. ^AC