Customer Ratings & Reviews
- Model:
- SP80NB80
- SKU:
- 5852919
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.
This summary was generated by AI based on customer reviews.
Did not work well with Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to try and work with my macbook pro, however it would not work. Also feels fairly cheap and flimsy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.We apologize for any inconvenience this caused. ^Venette
Would not recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased a few of these for my office back in February, and 2 of them already have stopped working. Slow to read and write, all around poor job by LG in my opinion.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG SP80NB80 printers. I can imagine how frustrating it must be to have two of them stop working already.
I want to assure you that we take your feedback very seriously and appreciate you bringing this to our attention. I'd like to help resolve this issue for you as soon as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
poor cheap drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an extremely flimsy drive. I would gladly pay more for a more substantial drive.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daniel. Thank you for your feedback on the LG DVD Drive (SP80NB80) model. We understand your concern about the build quality, and we appreciate your input. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations. If you're looking for a more durable drive, we’d be happy to assist you in finding a more robust option. Feel free to reach out to us via private message on social media @LGUSSupport for recommendations or if you have any other concerns. We’re here to help. ^Juvy
- Cons mentioned:Software
External DVD +RW/CD-RW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have software that is set up for Windows 11
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
does NOT work with Chromebook
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does NOT work with Chromebook, so I have no idea if it's good or not.
I would recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future consideration. ^Jennifer
not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fore some reason this external drive and my computer just did not like each other - even my comp specialist could not get them to agree.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your drive, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
External
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work at all. Was very disappointed. Haven’t returned. Too much trouble
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
The Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my device has not have a DVD putting into the device seems not connected it nothing .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Nope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not do as promised or what I wanted. Took it back.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your experience with us. We understand that the LG SP80NB80 external USB drive did not meet your expectations. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/site/lg-8x-external-usb-double-layer-dvdrw-cd-rw-drive-black/5852919.p?skuId=5852919
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience.
—Renzo
ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just needed a cd rom since my surface pro didnt have one. I worked but a little loud
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Gouged my disc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This drive was horrible. It was loud and moved when placed on my desk. I put a disc in to install to my laptop and it gouged it badly. Thankfully, the disc wasn’t important. I know it wasn’t expensive but still...it should not start malfunctioning until you have had it a few years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^CP
Didn’t work with MacBook Pro.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get this to work with my MacBook Pro. So I was forced to return it for something else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.piece of junk! straight out of the box the green light was flashing, and there was a clicking sound. Did not work with my Mac. do not recommend. the LG website did not even have the product listed by model number, there is no troubleshoot. It did appear to read the cd then it went back to flashing green and the clicking sound. feels very cheap too.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
A waste!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stupid thing wasn't even compatible! A giant waste of time, energy, and money. The final kick in the face? Not being returnable for refund or even credit. Thanks Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the compatibility issue you encountered with your LG external DVD/CD drive. If you're facing compatibility problems, it's advisable to ensure that the drive is correctly connected to a compatible device and that you're using suitable software for disc reading or writing. If you continue to experience difficulties, we suggest contacting our social media team on Facebook or Twitter at @LGUSSupport. Although we regret any inconvenience you've faced, we're here to provide further assistance and ensure your satisfaction. ^Sam
Don't buy this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not work. It won't play DVDs or Music CDs. It is useless.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Glenn. Thank you for sharing your experience with us. We understand your concern about the LG DVD Drive (SP80NB80) model, not playing DVDs or music CDs as expected. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To troubleshoot, we recommend ensuring the discs are clean and free of scratches. Additionally, check that the device is correctly connected to your TV or audio system and that all cables are securely in place. If possible, try a different DVD or CD to rule out any issues with the media itself. For more help, visit https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray--1430839720368. If the issue persists, please send us a private message on social media @LGUSSupport, and our team will assist you with further troubleshooting and explore possible solutions. We’re here to help and resolve this for you. ^Juvy
Worthless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing not easy to install i installed the cd that came with it and it still doesnt work
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Terrie. Thank you for sharing your experience with us. We understand that you're having trouble with the installation of your LG DVD Drive (SP80NB80) model and that it’s not working even after installing the CD that came with it.
To assist you further, we suggest checking if there are any additional drivers or software updates available on the LG website. Sometimes, your computer may require the most recent drivers for the device to function properly. You can visit our support page to download the latest drivers and installation guides. For more help, you may visit https://www.lg.com/us/support/software-firmware-drivers.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to help you with troubleshooting steps and provide more assistance to get it working properly.
We’re here to support you. ^Juvy
Didn't Work With My MacBook
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with this product. Its specs stated that it works with MacBooks. This was not true with my MacBook. As I recall, there were steps to take to get it to work, but no hoops should be needed for acceptable, user-friendly external peripherals.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
new disk for computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I needed it but wanted it for computer programs thought it was easier new Mac no disk drive such a pain but good
I would recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your drive, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
DavidG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It plays CD'S okay, but it won't play DVD's which is what I most wanted it for. I would like that situation corrected. Please help.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us regarding the issue with your LG External DVD±RW/CD-RW Drive. We apologize for any inconvenience you've experienced with the DVD playback. To better assist you with this matter, we recommend reaching out to our customer support team at LG on Facebook or Twitter at @LGUSSupport. Thank you for bringing this to our attention, and we appreciate your understanding. ^Sam
Old and outdated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old model: it wanted to make sure you could run windows vista on your de ice. Besides that, was $40 but i needed it in a pinch to use at work reading xrays. Took over 10 minutes to load. Return!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG DVD (SP80NB80) model. We appreciate your feedback and regret any inconvenience you experienced with the product.
We understand that the compatibility issue with Windows Vista and the slow loading time were frustrating for you. We strive to provide products that meet the needs and expectations of our customers, and unfortunately, this was not your experience. Please visit this link to understand the issue you've encountered: https://www.lg.com/us/support/help-library. Regarding return, as you've mentioned, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy