Customer Ratings & Reviews
- Model:
- SP80NB80
- SKU:
- 5852919
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.
This summary was generated by AI based on customer reviews.
LG DVD Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With Windows 11 you can't watch a DVD without spending over $69 to purchase additional software. You would have thought that a DVD drive would play DVDs!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bill. Thank you for taking the time to share your feedback about the DVD Drive (SP80NB80) model. We genuinely appreciate your input and are sorry to hear about the challenges you've encountered with using it on Windows 11. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. Your experience is important to us, and we'd like to explore how we can assist you in finding a solution that meets your needs. Please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Mad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got a dvd player that I can't get working and can't fine help to get it going. Got someone in Inda that wanted to get in my computer that why I got a new one they hack into my old one. Can't fine anyone in the store to help and in the USA. Not a happy customer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Help - Need to burn CD's for my job
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this point I still can not get this to burn a CD
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with troubleshooting. Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through the steps. Thanks. ^Jennifer
Did not work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed it for my video camera little disks but It didn’t work
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work as I expected or was not compatible with my Laptop or the DVDs/CDs that I had planned to play. Since it has limited use for me; I cannot really test its quality
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for sharing your experience with the LG 8x External USB Double-Layer DVD±RW/CD-RW Drive. We understand that compatibility issues with your laptop and the DVDs/CDs you intended to play caused inconvenience, limiting your ability to fully test the quality of the drive. It's important to note that compatibility can vary depending on specific laptop models and types of media used. To avoid similar situations in the future, we suggest checking system requirements and compatibility information before making a purchase. If you have any further questions or need assistance, please don't hesitate to reach out to us privately on Facebook or via @LGUSSupport on Twitter. We want to support you and sincerely appreciate your understanding. ^Sam
Difficult to eject and slow to respond
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a MacBook... not a fan. It was difficult to eject, jammed often, and read sporadically.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review it is very important to us. I hate to hear that you were not satisfied with your disk drive. I can understand how frustrating it may be for the drive to be difficult to eject, jam often, and read sporadically. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Breaks easily
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not function easily big program to download when all I wanted it to do was play a dvd movie
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble using your disc drive. So we can look into this, please contact our computer specialists at 800-243-0000.
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
slow drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this drive is very slow ... not nearly as responsive as the other one I had.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Would not connect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device would never connect to any of my computers. Unfortunately, I let it lie around too long to get a refund or replacement. Will try a different product next time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
was not plug and play.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Required a driver and a long down load. Was tedious and time consuming. Why?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Easy to use, that's it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the first one a couple of weeks ago and used it about 3 times no problem. I was burning music CD's. I would load the disk and it would start up and then spit out the disk. This happened with every disk I put in. Returned that one for the same. Got it home and same thing. I tried different disks and it would still spit out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble using your disc drive. So we can look into this, please reach out to our computer specialists directly by calling 800-243-0000.
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
LG External CD/DVD Writer/Reader
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this external LG CD/DVD Reader/Writer because it did not work with new Apple MacBook Pro.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .The LG Slim Portable DVD Writer DVD Disc Playback & DVD M-DISC™ Support, Model # SP80NB80 is compatible with the Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista, Windows XP, and Mac OS X operating systems. The drive is a Plug-and-Play device so if your computer supports Plug-and-Play, it will use generic drivers to control the device and provide full functionality. We hope you continue to allow us to provide for your home entertainment needs. If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
EHH..
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT THE EASIEST TO USE, IS SUPPOSED TO BE PLUG AND PLAY BUT DID NOT PERFORM
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
cd external
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok if u need to use a cd/dvd on computer. I did not find any use in this only when i use my Mac
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Diamond, so sorry to hear you are not satisfied with the 8x External USB Double-Layer DVD+RW/CD-RW Drive you purchased. If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very generous giving one star did not work at all trying for a few days on my tv,my computer,my iPads and nothing price es great but if is no good nothing else matters
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We apologize for the frustration and inconvenience you've experienced with your LG External USB Double-Layer DVD. We understand that even if a product is priced competitively, its performance is what truly matters in the end. We would like to know more about this. If you could send us a private message on Facebook or X (Twitter) using @LGUSSupport we'll be more than happy to assist. ^Dan
Would not eject
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed to be of good quality but would not eject disk. Returned
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG DVD Drive (SP80NB80) model. We understand how concerning it is when a device doesn’t function as expected. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If you ever decide to try another LG product, we recommend ensuring the unit is connected to a reliable power source and checking for any obstructions in the drive. To obtain more information, you may visit https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray--1430839720368. If you need any assistance in the future, please send us a private message on social media @LGUSSupport, and our team will be happy to help. ^Juvy
not easy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it takes a while to set up and then it still work funny
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Not worth the aggravation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a terrible computer. Every time I turn it on a large pop-up screen appears and CANNOT BE DELETED. Will return it on Sunday 04/21/2024.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chuck. Thank you for sharing your feedback regarding the LG DVD Drive (SP80NB80) model. We're sorry to hear about the pop-up screen issue you experienced. We aim to provide good products that meet our customer's needs. Please visit https://www.lg.com/us/support/help-library. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Software
I never got that thing to work properly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They included software that did not get that CD reader going.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry you are having trouble using the software provided with your drive. If you're in need of some guidance with using your drive, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
Not good product or return optons.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could never get this to work when connected to a TV mode. It would not let me play movies ("unrecognized file type"). Two tries with LG "support" by email was unsuccesful. I will try chat during regular chat hours. Also extemely disappited wiht return policy fro Best Buy. VERY SHORT.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette