Customer Ratings & Reviews
- Model:
- SP80NB80
- SKU:
- 5852919
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.
This summary was generated by AI based on customer reviews.
Not good product or return optons.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could never get this to work when connected to a TV mode. It would not let me play movies ("unrecognized file type"). Two tries with LG "support" by email was unsuccesful. I will try chat during regular chat hours. Also extemely disappited wiht return policy fro Best Buy. VERY SHORT.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The DVD writer is super slow and I which i read the reviews first
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Burners/Drivers, please https://www.lg.com/us/burners-drives. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Need software/drivers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software/drivers no longer available on MacBook Pro Big Sur
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Could not get it started
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not start using this product because the Lenovo Yoga 710 that I just purchased worked for a couple of days and I had to take it back to Best Buy to have it returned to the manufacturer. Even though I had not used the PC during the full initial 15 day period, I was “over” the 15 day period and Best Buy would not provide me a replacement laptop.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Compatibility
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesl not work with Windows 11. I have not tried it on a Windows 10. My laptop upgraded to Windows 11 the night before i bought the drive. Windows 11 will not recognize the druve when you plug it in
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, however we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.
With that being said, this model is not compatible with windows 11 as of yet. ~Tanisha
MISLEAD !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To me it was very difficult to do what I wanted done , I'm not a computer savvy person , I didn't have the time to return so I guess I just have to live with it !! The guys in the store acted like it was so easy to install , but it's not !! So I'm duped but will not trust them again !!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Just Okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really that great. Hard to use and open. USB Cord too short.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is important to
us and your concerns will be shared with our product team. If you have further questions or
concerns, please contact LG Customer Support by direct message via Twitter (@LGUSSupport)
or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-
0000. We apologize for any inconvenience this caused.^Venette
It works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda flimsy with cheap material. It works but I'm d ar from impressed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
LG dvd drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift to go with Acer Nitro laptop because Nitro doesn't have one internally. By the time it was known it doesn't work, I couldn't return it. We tried it on another laptop we own and our desktop computer, and it doesn't work with them either. Definitely not good if it won't work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
DVD/cd player external
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The casing is thin and the door sidling is troublesome!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because it would not play a dvd even after saying that it was compatible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you had trouble with your disc drive. We hope you continue to allow us to provide for your home entertainment needs. If you need assistance, do not hesitate to connect with us directly by calling 800-243-0000. ^CP
hard to use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have found this hard to use. I am not at all satisfied with it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Did not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by the man at Best Buy when I bought my Lavino laptop he said that it would work with it does not I had to pay for it bimonthly you have to sign up and pay out money it was a waste of my time and money so unless you're going to pay for a subscription do not waste your time
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
instructions lacking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't figure how this device works so will bring it in to Best Buy for guidance...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for my MacBook Pro, although it claims to. Unfortunately I didn’t test it until the return window had closed. Wound up having to purchase an extra disc drive from eBay.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 8x External USB Double-Layer DVD±RW/CD-RW Drive - Black. Service and Product quality is our commitment. Should you have any additional inquiry or concern please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Buy Something Else, Probably
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you only need to use it once, then this will probably suit your needs. That's how long it worked for me.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dustin. It seems that our product, the LG DVD Drive (SP80NB80) model, did not meet your overall needs and expectations. We strive to provide durable, high-quality products and exceptional service to ensure a smooth and seamless experience. We want to address any questions or concerns and find a way to make it right. If there's anything specific you'd like to share with us about your experience or if you have any further feedback and concerns, please reach out to us on social media @LGUSSupport. ^Juvy
Can't seem to get the DVD player to work on my Mac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't seem to get the DVD payer to work on my MacBook pro. Every time I put in a DVD--one that plays on all of my other computers including older Mac's with a DVD drive--it says 'doesn't recognize that format, please choose area of the world where this DVD is from'. Taking it back to Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble using your disc drive. For assistance, please give our computer specialists a call at 800-243-0000. ^CP
Does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get this to play cd’s and dvd’s of mine that have family pictures. Very disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG 8x External USB Double-Layer DVD. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai.
I got what I paid for
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply made have to struggle to get it to turn on with the remote
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having issues with your disc drive. For assistance, please give our computer specialists a call at 800-243-0000. ^CP
External CD Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work in my computer so I took it and my laptop in and nobody could get it to work so I returned it. Bad Best Buy experience. I had gone back about 5 times to try to buy an external CD drive. No luck. Sad that the BB “experts” couldn’t make your product work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette