Customer Ratings & Reviews
- Model:
- SP80NB80
- SKU:
- 5852919
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.
This summary was generated by AI based on customer reviews.
no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it, it wasn.t easy to set up; like the employee said it was. He didn't know anything about it or he didn't want to explain anything to me.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
DVD to tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never has worked. I’ve tried following the directions many times. Still doesn’t work like the guy said!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Olderperson. Thank you for taking the time to review the LG DVD (SP80NB80) model. We apologize for any inconvenience you have experienced with the product not working as expected. We understand how frustrating it can be when a device doesn't perform as advertised. To obtain more details on your product, you can download it's user manual through this link: https://www.lg.com/us/support/product/lg-SP80NB80.AVAR10B and check the TV connectivity instructions. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
DVD Writter
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sold to me by sales rep stating it would play all types of DVDs. Does not. Only plays back CDs that have been written.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, William. Thanks for the feedback. We're sorry to hear that the sales representative misled you about the capabilities of the TV. It can be so inconvenient when a product doesn't perform as expected. If you have not reached out to our social media care team yet, please reach out to us via Facebook or X (Twitter) @LGUSSupport, and we'll be glad to see what we can do. ^Dan
Nothing positive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work and when I tried to exchange it, I was told that since I hadn't purchased the extended warranty plan (which no one offered me), I was stuck with it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Plugged, but no play.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible waste of my time and money! Did not work on laptop or Tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Annon. Thank you for reaching out to us and sharing your feedback on your LG DVD (SP80NB80) model. We understand your concern about your products that didn’t meet your expectations and didn’t work with your devices. We strive to provide reliable, high-quality products and ensure our customers receive the best value for their money. To fix this issue, make sure the device is connected properly to your laptop and TV. Check that all cables and settings are set up correctly. For more assistance, visit https://www.lg.com/us/support/help-library/connecting-external-devices-bluray--1427811301239. If the problem persists, there might be a compatibility issue or a defect with the unit. For further help, please reach out to us on social media @LGUSSupport. We're here to assist with aditional troubleshooting and finding a solution to make the device work as expected. ^Juvy
not what i was looking for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was not the right product seeming as I have little ones in the house, it stuck when I tried to open it up and was "materials" that could be a harm when you opened it up, there was warnings on the label about being a harm to reproductive organs.
No, I would not recommend this to a friendNot for 2020 MacBook Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work on the 2020 MacBook Pro so I returned it for the Apple product that does work. If you do not own an Apple computer you will probably have a good product. Spent an hour with Apple trying to make it work.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Does the Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay to play CD’s/DVD’s. Seems flimsy for the price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the review. If you are in need of any assistance, have any questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport ^CP
Not Compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I missed not having my cd/dvd installed with my computer. The LG external hard drive is not compatible with my new laptop for Microsoft media player. We had to install a new media player from the App store.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
DONT BUY IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DIDNT WORK WITH MY PC OR MY MACBOOK. TOTAL LOST
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your drive, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
Awful Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible - ruined two of my movie discs and no idea if I can get them replaced. I returned the product to Best Buy and received my money back but that doesn't replace the movies I lost.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Should have returned this!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and it does not work the way I expected. I wanted a dvd reader,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that our product hasn't met your expectations. I can imagine how frustrating it must be to purchase something that doesn't work as you had hoped.
I want to acknowledge your disappointment and assure you that we're committed to providing you with a product that exceeds your expectations. Unfortunately, it seems that our product didn't meet those expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
No Mac OS Compatibility
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Box claims Mac Compatibility, but my girlfriend’s new MacBook air with most recent update could not recognize this player no matter what. Neither could my 2016 MacBook pro. Product is bunk. Avoid at all costs!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Can't get it to work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Following the minimal instructions (which are not helpful) and even talking to a Best Buy technician at the store, I can't get the external DVD player to function. It simply doesn't work. At least I can't get it to work.
No, I would not recommend this to a friendOne thing I bought that works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer needs windows repair or replaced and Dragon doesn't work.Neither does One drive,speech recognizer,Java script, Cortana, voice commands, Microphone. Dragon home #15 installed but wont work without mike.
I would recommend this to a friendDisappointing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this will not play my dvd+rw and cd-rw discs as stated it will in the product description.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG External DVD This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Best Buy leaves much to be desired…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid Best Buy. Support after the sale leaves much to be desired. You’ll find better service elsewhere.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We're sorry to learn that you had such a negative experience. This is not what we want you to feel. If you have not reached out to our social media care team, please send us a private message on Facebook or X (Twitter) using LGUSSupport, and we'll be glad to see what we can do for you. ^Dan
Dishpointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted a way to view movies on the laptop. We could not get this to work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peggy. Thank you for taking the time to share your feedback with LG DVD (SP80NB80) model. We're sorry to hear that the unit did not meet your expectations for viewing movies on your laptop. We aim to provide top notch products and ensure a seamless experience. For help, please visit https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray--1430839720368. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Dont buy a dell and you wont need one
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it to watch dvds because i dont have internet. Does not work without internet. Maybe teach your sales staff about the garbage they're selling so they dont lie to us so badly
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
didn't meet my needs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work with a MacBook Pro printer. I found it more difficult to install than many. Probably better for a PC
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for sharing your experience with the LG DVD Drive (SP80NB80) model. We understand your concern about a printer doesn't work as expected, especially with your MacBook Pro. Your feedback is important, and we’d like to assist you further.
As a troubleshooting step, please ensure that you have the latest drivers installed for your printer. Sometimes, using the manufacturer's website for downloading the most recent version can resolve compatibility issues.
For any further assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you with the installation process or any questions you might have. We appreciate your patience and are here to support you. ^Juvy