Customer Ratings & Reviews
- Model:
- SP80NB80
- SKU:
- 5852919
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.
This summary was generated by AI based on customer reviews.
Difficult Device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed an easy quick way to play training videos on the farm for harvest crew. Not simple or easy at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be delighted to delve deeper into why your LG DVD Drive is experiencing playback issues. First, take a look at our LG Support page for some troubleshooting tips: https://rb.gy/d1yye. If you still need assistance, let's move to a private platform that supports back-and-forth conversation by sending us a private message on Facebook or Twitter using the hashtag @LGUSSupport, including the model and serial numbers of the drive. We'll be more than glad to assist you! ~Rita
HP labtop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an even exchange on an HP laptop last month, where it was a headache to transfer the file... Now, my new laptop is also not working, as I had tried turning on the computer half a dozen time but nothing came on.
No, I would not recommend this to a friendBroken and unable to use.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost the connection cord...somewhere in my house. I used the cord I thought was right and it ruined the port. I purchased an HP model and should receive it soon.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Never wortked after Firstday.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! Worked the first day on Microsoft Surface after that tried on the same Surface, another HP Spectre, Lonovo Yoga, Mac Pro never worked again. Not on TV either. Forgot to return it on time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that you had this problem with your unit. I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Don't waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total piece of garbage. I used it to burn less than 50 dvds total and it already doesn't work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG DVD Drive (SP80NB80) model. We understand your concern about a product fails after such a short time, especially when you rely on it for your needs. We strive to provide reliable, high-quality products exceeding our customer's needs. If you haven’t already, try checking the connections and using different media to see if the issue persists. If it continues to malfunction, we recommend reaching out to the retailer for a possible exchange or warranty service.
If you need further assistance, feel free to send us a private message on social media @LGUSSupport, and our team will be happy to help. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
Good while it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second LG DVD drive I've owned. It seems that these drives fail after about a year. These are pretty cheap, so if you are willing to buy a new one every year...however, I would expect them to last a bit longer.
I would recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having issues with your disc drive. So we can look into the problems you are experiencing, please give our computer specialists a call at 800-243-0000. ^CP
bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very dissapointed with drive...stopped working after one use
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Lousy Software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They get you with a cheap price but get you by having you buy the software separately for $99.99.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are not happy with your disc drive. If you are in need of guidance with using your disc drive, you can give our computer specialists a call at 800-243-0000. ^CP
Deserves Zero Rating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Box said Mac compatible. LG customer service said is not Mac compatible. Put disc that came with it in dvd player. Eject button would not work so disc could not be removed. Deceptive advertising and total junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble using your disc drive. For assistance, please give our computer specialists a call at 800-243-0000. ^CP
Very slow burning speeds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This drive takes THREE hours to burn a cd in exact audio copy. My other drive with same settings takes 20 minutes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, David. We're grateful for the time you took out of your day to write us this feedback. Please know that we work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Trust us when we say that your comments does not go unnoticed. If you need further assistance, please send us a private message on Facebook or Twitter, and we would be pleased to help you. ~Tanisha
did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not function to play DVDs at all. We tried various approaches, but it looked like they were trying to force us to buy upgraded software in order to actually use the project.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That is the last thing we expect to hear. We would love to help you our with your unit. Please reach out to a computer specialist directly by calling 800-243-0000. ^CP
Didn’t work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions were minimal, was unable to get the drive to work, thus I returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Difficult
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is difficult to use on certain computers. I tried on a Mac desktop, a google chrome book, and an HP laptop. It was difficult on each one. At one point it didn’t even want to open.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. Poor performance and unreliable. Most of the time the drive just doesn't work! Safe your money!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry you are having an issue with your disc drive. For assistance, please give our computer specialists a call at 800-243-0000. ^CP
Terrible piece of junk!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time we used it cd would not eject! After much frustration finally got it out! Second time we used didn’t get lucky and cd is stuck and won’t eject! Piece of garbage, DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Doesn't work on DVDs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work for DVDs. It does for CDs. Read the manual. updated drivers. Nah
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your feedback with us. I hear you. It must be really frustrating that the monitor doesn't work for DVDs even after reading the manual and updating drivers. I'm sorry you're facing this issue. If you need any further assistance, Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
R/w drive didn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it one star. I brought it back to best buy got another one,that one didn't work. Sent it back to manufacturing company. I have not heard from them, it's 10 days already.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you had issues with your unit. Please contact our Customer Support via direct at Facebook and Twitter.^Venette
LG 8X Esternal USB Drive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know. I returned it since you sent me the wrong one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that you received the wrong product. I can imagine how frustrating and confusing that must be for you.
First and foremost, I want to acknowledge that we made a mistake. We understand that receiving the wrong product is not acceptable, and we apologize for the inconvenience this has caused you.
I want to assure you that we're taking immediate action to correct this issue. We're going to investigate what happened and take steps to ensure that it doesn't happen again in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Didn't work for me.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not read CD's I wanted to rip music CD's but this device does not do that.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sven. Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience caused by your experience with the LG DVD (SP80NB80) model.
We understand that you were disappointed that the device does not read CDs and does not meet your needs for ripping music CDs. We apologize for any confusion or inconvenience this may have caused.
The SP80NB80 DVD writer is designed primarily for DVD disc playback and writing, and it may not have the capability to read or rip music CDs. We apologize if this was not clearly communicated in the product description or specifications. To obtain more details, you may download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-SP80NB80.AVAR10B. If you require further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Trouble getting started
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for an external dvd player since all of these new laptops no longer come with one and the associate told me this one was simple, popular and should fit my needs. Well...it hasn't worked yet.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble setting up your disc drive. For assistance with your disc drive, please give our computer specialists a call at 800-243-0000. ^CP