Customer Ratings & Reviews
- Model:
- SP80NB80
- SKU:
- 5852919
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.
This summary was generated by AI based on customer reviews.
Did not work for my application
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking to rip some CD's to an external hard drive but needed an HDMI port which this unit did not have. Returned unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
DVD/CD Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not close anymore. I am bringing it back. I want a new one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear you are experiencing an issue with your disc drive. For assistance, please give our computer specialists a call at 800-243-0000. ^CP
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing it will bring up and play is the worthless CD that came with it. I've owned and installed numerous players over the years but I could not get this thing to play no matter what I tried.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear you are having issues with your disc drive. For assistance, please give our computer specialists a call at 800-243-0000. ^CP
Terrible. Doesn’t work on Dell computers
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this when going to college. It is awful! It plugs into my computer, but when you put a disc into it, it doesn’t recognize that the disc is in there. Total waste of money. Look for other options.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see that you are having trouble using your disc drive. So we can look into this issue, we ask that you contact our computer specialists at 800-243-0000.
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Rip off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get the item. I got some cheap CD-drive. I want my money back or the correct item
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Greg.
We're deeply sorry for the mix-up in your order. This is not the experience we want for our customers, and we're committed to making it right.
To expedite the resolution, could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with your order details and any available documentation? Our team will prioritize your case and work towards a swift resolution.
Rest assured, we're here to assist you in obtaining the correct item or processing a refund as per your preference.
Once again, we apologize for the inconvenience you've faced. Your satisfaction is of utmost importance to us.
—Kai
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to use with my MacBook Pro so that I could put my cds on my iPhone and it instructed that it just needed to be plugged in and it would work. It doesn’t
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
home user
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very cheap & flimsy, not worth it to me. invest in something with more substance. you get what you pay for.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Piece of junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought "LG, nice!" Ha! Sure it worked a tiny bit but after I had to finagle things most of the time. Then ejecting was a pain. Then it stopped working altogether after just a little bit of use.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble out of your disc drive. We would be happy to look into the issues you are experiencing. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by calling 800-243-0000.
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
save your money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops playing CD's after 2 years. LG support web page isn’t any help, they want you to upgrade their software for 39.99 to get the same features I had two years ago. Don’t buy this this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear you are having troubles with your disc drive. For assistance, please give our computer specialists a call at 800-243-0000. ^CP
No windows 11!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work, only works with windows 10 and below!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for sharing your feedback on the LG Blu-ray player (SP80NB80) model. We're sorry to hear about the compatibility issue you experienced with the product. We aim to offer top-notch products and a great service to ensure a seamless experience. We take your feedback seriously and will pass it on to our development team for further consideration. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy
DVD/RW Drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry, unable to review the Double-layer DVD-RM/CD-Rw Drive, and it was recently stolen from our home and we didn't have a chance to try it out.
I would recommend this to a friendBrand response from LGAnswers
Posted .If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.^Venette
Not compatible with latest Mac OSX, Be aware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not worked with latest MacOSX. It worked with previous version and with Windows. I recently upgraded my Mac OSx version and the drive is just spinning and no action.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not download properly. Had a hard time removing what did download
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Did Not Work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to work with my MAC. Plugged it in and had issues from the start. Never could get it to pair with my computer to use it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get it to work on neither 4 of my computers. Wouldn't even load
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sassy. Thank you for sharing your experience with the LG DVD Drive (SP80NB80) model. We understand your concern about a device doesn't work across multiple computers. We strive to provide high-quality products that exceed our customer's needs. For help, ensure that all cables are securely connected and that the device is properly plugged into the computer. Try using different USB ports if possible. Make sure that you have the latest drivers installed for the SP80NB80. You can usually find these on the LG support website or included with the device. Confirm that the SP80NB80 is compatible with your operating systems and that your computers meet the device’s requirements. If these steps don’t resolve the issue, please send us a private message on social media @LGUSSupport. Our team can provide further assistance and help troubleshoot the problem more effectively. ^Juvy
Bad
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work well, it’s horrible, I throw my money away!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm sorry to hear that you are experiencing difficulties with your LG product. I understand how frustrating it can be when a product does not meet your expectations. Your satisfaction is important to us, and we will do our best to assist you with resolving this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Sad machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to work. It came with no directions.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Joyce! We deeply apologize for the inconvenience of you not having an owner's manual along with your LG - 8x External USB Double-Layer DVD±RW/CD-RW Drive. Let us provide you with our LG Support page: https://www.lg.com/us/support/product/lg-SP80NB80.AVAR10B. The owner's manual is on the right side of the page. Should you have any other questions, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. ~Rita
did not work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was told this would work but it ended up not being compatible with my computer i had to return it. I was very disappointed i was really looking forward to this purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Works Intermittently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for the first few days, but now it is intermittent. You have to disconnect it and reconnect until it starts working again. Too late to return by the time it's flaw was minifested
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This certainly doesn't sound like it is operating as designed. So we can look further into this issue, please contact our computer specialists at 800-243-0000. ^CP
DvD only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned bc it doesn't play bluerays, never got out of the box.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're truly sorry to hear about your experience with the LG External USB Double-Layer DVD (SP80NB80) model. It's disappointing to learn that the product didn't meet your expectations and caused inconvenience. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
We understand the frustration of receiving a product that doesn't align with your needs. To obtain more details on your LG product, kindly visit this link: https://www.lg.com/us/support/product/lg-SP80NB80.AVAR10B. If you need further assistance on your other LG products, please feel free to reach out to us on Facebook or X (Twitter) through @LGUSSupport, We're here to assist you every step of the way. ^Juvy