Customer Ratings & Reviews
- Model:
- SP80NB80
- SKU:
- 5852919
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.
This summary was generated by AI based on customer reviews.
Returning this item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't figure out how to use this as a DVD drive; I think it is only a writer, so I can't use it. I will be returning this to my local store.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
I could not make it work for me ,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not figure out how too make it work, I emailed asking for help , got no answer .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We see that you need a little help troubleshooting your device. Please reach out to our Customer Service at 800-243-0000~Tanisha
The Consumer No Longer Matter!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never worked, and my busy life missed the return date. Great job Best Buy!!! NOT!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 8x External USB Double-Layer DVD±RW/CD-RW Drive - Black. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
dvd/ drive
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i put the disk in it, but it doesnt go into the computer like it should. i couldnt use it, but it was over the return date, so i couldnt return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could Not Get It To Burn A Cd That Could Be Played In A Stereo Or My CD Jukebox It Would Only Burn To Be Played Back On A Computer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Don’t buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this a while ago, used it initially when we bought it and it worked. We just tried using it yesterday and it has stopped working. Customer service could not help us.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback and hate to hear this has happened. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 should you need any assistance. ^MC
Don't buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible item. The external DVD died a month or so after I used it for the 1st time. It just quit....quietly. I went to use it again & it was dead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not been able to get it to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to get this to work with the movies that I currently have. I need to take it in and talk to customer service to get some help
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Burners/Drivers, please https://www.lg.com/us/burners-drives. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Returned, didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't been able to find a reliable cost effective DVD drive in stores anywhere lately. Ended up returning this because it didn't even work when I plugged it into my PC.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG disc drive. I am sorry to hear that it was not working and that you had to return it. Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Waste of time. I want a refund of this.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback regarding the LG Portable DVD (SP80NB80) model. We apologize for any inconvenience or dissatisfaction you have experienced with your purchase. We understand your frustration and would like to assist you in resolving the issue. In regards with the refund request, we recommend to contact Best Buy customer service 888-237-8289. We value your satisfaction and want to ensure that we address your concerns promptly. If you need further assistance, please send us a private message on Facebook or X (Twitter) through @LGUSSupport, and we will be glad to help you. ^Juvy
Slowwwww
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is slow and takes a long time to read any disk. Had to constantly disconnect and reconnect it to read. Froze often. Returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Short lifespan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player lasted a couple of months played maybe 5 DVD’s then locked up so I couldn’t get the dvd out! I wouldn’t recommend anyone buying this !!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Dvd player
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried this out in 3 different devices along with a tv and can't get it to work have to download software before definitely not easy to use
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you had encounter this problem. We are continuous working to improve the quality of our products. If you have any questions please contact our Customer Support at 800.243.0000. We apologize for any inconvenience.^Venette
To OLD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not useable with Windows 10. Nothing on market yet.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Slim Portable DVD (SP80NB80) model. We apologize for any inconvenience you may have experienced with its compatibility with Windows 10. We understand that it can be frustrating when a product doesn't work as expected.
Regarding your concern about compatibility with Windows 10, we recommend checking for any available driver updates or firmware updates for the SP80NB80. Manufacturers often release updates to ensure compatibility with the latest operating systems. We appreciate your feedback, as it helps us improve our products and services. To obtain more details on your LG product, you can download it's owners manual through this link: https://www.lg.com/us/support/product/lg-SP80NB80.AVAR10B. If you need further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t play the video! Windows asking me to purchase apps .. no way ! Returned it & got Dell , it works perfectly in my HP Spectra ! BestBuy staffs help me to get the right one !
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
We had to return this item.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our tech said there was no built in player. Turns out the Lenovo that we purchased DID have a player from the factory. Best Buy couldn't have been nicer when we returned the item.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on. ^CP
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cord you plug into laptop ruined the outlet on my laptop. Had to buy replacement cord and have laptop repaired. Should've bought the Dell model .
No, I would not recommend this to a friendno
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought as gift for a chromebook not compatible even after spoken to staff about it and cant return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Junk!!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Broke down in six months...worst purchase I've made at Best Buy! They don't make DVD/CD drives like the old days!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Can't get it to work. Requested it run Blue Ray.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems the unit doesn't run Blue Ray and I requested that it did. I bought it to travel with. I will be returning it as soon as I get back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette