Customer Ratings & Reviews
- Model:
- SP80NB80
- SKU:
- 5852919
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the exceptional ease of use and overall performance of this device, which many find both efficient and reliable. Users frequently highlight the product's affordable price, compact size, and convenient USB-powered design as standout features. While the drive is praised for its impressive speed, quiet operation, and lightweight build, some users noted that additional software may be required for Mac compatibility.
This summary was generated by AI based on customer reviews.
Inadequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drive did not have the power to access pictures on a cd disc; just kept making noise.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Sorry to see you have been unable to use your drive. We would love to look into this for you. Please give our computer specialists a call at 800-243-0000. ^CP
Very frustrating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product came with no directions what-so-ever. Once it was installed, there is no direction on how to use. Does not match the "help" directions provided on the internet.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .A downloadable version of the owner's manual can be found here: http://www.lg.com/us/support-product/lg-SP80NB80#manuals ^CP
Doesn’t upload
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t get it to upload to the computer I’ve tried numerous times
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 8x External USB Double-Layer DVD±RW/CD-RW Drive - Black. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Does not work with adapter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for the new Machook air, but it will not work with an adapter connected to the macbook air. The new laptop does not have any USB connections.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having issues using the disc drive with your computer. So we can look into this, please give our computer specialists a call at 800-243-0000. ^CP
Tellible item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to get to work on my laptop or desk top, not sure why but it is seating in box because it is useless
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Broken from the start.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work when we finally pulled it out of the box to use. Unfortunately, we're outside of the return window, so can't return.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. (Only use if applicable)
You can contact our Customer Support at 800.243.0000.^Venette
Shopper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by sales rep that the cd rom would work on my lap top. It would not work so I had to return it to the store.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Sadly cannot recommend this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly cannot recommend this, it does not work on any of the four (new) laptops purchased since the beginning of the year.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Wouldn't interface
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The CD/DVD drive on my laptop is kaput. Tried this external drive but it wouldn't interface at all with my laptop. Returned within days.
No, I would not recommend this to a friendAll I can say it does what it should
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have never bought it if I would have seen it out of box. Tray does not open but about one third of the way, you have to pull it out to insert a disk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you are not satisfied with the functions of your DVD drive. I appreciate your feedback. If we can assist you, please feel free to reach out to our computer specialists via phone at 1-800-243-0000. I look forward to hearing from you. Thank you! ^BH
Nope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.thing came reccomend with my purchase and my silly self trusted bestbuy and bought it. Ha on me because it's cheap and doesn't work with my product
No, I would not recommend this to a friendNo idea...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this so I could watch my dvd's on my iMac... ALL of the instructions were in Chinese !?! No help, no use for it / returned same day
No, I would not recommend this to a friendDvd/cd
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work good its not for all computers or idems
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Do not buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not supporting in TV or laptop. Not supporting in TV or laptop.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Your review is valuable information for our whole team. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ~Anthony
Software costs extra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will need to buy software ($60) to use this in any way beyond playing a dvd (I.e., write/record, store screen capture, and so on).
No, I would not recommend this to a friendUseless for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was recommended with the purchase of my Chromebook by Best Buy, so I assumed it would work with it. It did not, returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Only lasted a month before it would not work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing device. I would expect more than a month's use from it. It just stopped reading discs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cheap and does not work as expected I will never by
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG DVD Drive (SP80NB80) model. We understand your concern about the unit that hasn’t met your expectations. We strive to provide high-quality products that exceed our customer's needs. Make sure the device is set up according to the manual and that all connections are secure. Sometimes issues can be resolved by checking the setup and ensuring the device is correctly configured. If you continue to experience problems, please send us a private message on social media @LGUSSupport with your model number and a description of the issue. Our team will work with you to find a solution. We’re committed to improving our products and service. ^Juvy
Lg external dvd
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG external DVD did not work with my laptop. The software cyber link power dvd would not work for me. I returned this item
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Pure value
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied. Cannot get it to work properly. It is not recognized by my computer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette