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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 475 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the AI ThinQ 3.1.2-Channel 440W Soundbar System. They rave about the excellent sound quality, easy setup, and the effectiveness of the Dolby Atmos feature in smaller rooms. The sleek design of the soundbar is also well-received. However, some customers have concerns about its connectivity issues and feel that it is a bit pricey.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 475 reviews
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound great for small to medium size rooms, not for large because of the subwoofer won’t fill it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound machine.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely superior sound for smaller rooms. I watched Tron Legacy on this device in my master bedroom. Wow, it preforms . I was not expecting much from a sound bar in general but this one is amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up to go with my tv. It gives me just enough sound without being over the top. Good product for the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound is perfect easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase for the sale price. Works perfect with my brand new LG OLED 65 inch TV. You don't need 2 rear speakers to enjoy this system. Fits perfectly in front of the TV without blocking the screen.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No sense of immersion

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After playing a handful of titles that were recorded in Dolby Atmos, I have yet to hear any sound coming from above. The sound bar is connected to the HDMI ARC on my LG OLED TV. My room measures 11' x 17' and the ceiling is 9' high. The bar sits on a media cabinet that is 30" inches tall. I first thought that my ceiling was too high for the up firing speakers to reach, but my media cabinet is on the tall side. LG must have tested how strong the speakers must be to reflect sound down from at least 8 feet away. I love my TV. Disappointed with the sound bar.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your review of this LG Sound bar. I am sorry to hear that it did not meet your expectations and that you are having trouble hearing sound coming from above.

      Your feedback is very important to us and your concerns will be shared with our product team.

      Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
      Phone: 1-800-243-0000
      Live Chat:  https://www.lg.com/us/support/chatbot
      Email: https://www.lg.com/us/support/email-appointment
      Facebook Messenger:  https://www.facebook.com/LGUSA/
      Twitter: @LGUSSupport

      The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ LG

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Would be great if it stayed connected

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar had great sound when it would actually stay connected. It would cut in and out constantly, and eventually, we had to return the product because the interference got worse and worse. We returned it and chose a higher end LG soundbar to replace it. We couldn't be happier now.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    Great soundbar for dolby atmos at low price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds great but the subwoofer disconnect some time for like 2 seconds, but overall it's good soundbar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good compliment to my LG TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This complents well my LG TV. It could be better if there was a way to control the function key with the TV remote.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lacks bass

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar is loud and very clear but the subwoofer lacks bass. I purchased this LG soundbar to pair with LG C9 tv and I am very disappointed with overall sound. The Tv sounds fuller than the soundbar. Received items in April of 2020 for new den but den wasn’t completed until mid June 2020. I want to return but time has expired. I wouldn’t recommend this item

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance across the sound spectrum.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was considering the Samsung sound bar, but switched to the LG because of lower cost & better performance. The sound is exceptional with the subwoofer performance much improved over my old Sony.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes a little weak on standard tv programs but fantastic on Dolby and Atmos programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome sou d!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this after I heard how loud and crisp it was in store! I love that you get everything in one spund bar! No big wires to hide and snake around stuff! Well worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sounds for such a thin bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I visited the store for a sound bar and I was amazed how powerful this sound bar was. The store is huge but the sound bar was very loud so it caught my attention immediately I knew I would get it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No Power Cords

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No power cords. Bought this as an open box item. It was listed as “open-box satisfactory”, meaning that only nonessential items could be missing. But the vital items here are missing. I’m sure the soundbar sounds great but there is no way of me telling since no power supply was included for the soundbar nor the subwoofer.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman that showed us the difference of sound bars helped us pick this and it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound all around

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase of the year. I don’t watch tv anymore if I don’t have my sound bar turn on. Great quality, ppl love to come to my place to enjoy either a movie or a sport event.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hear my TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I can hear the TV from the Kitchen. Still hard to understand British shows

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup and sound for LG TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ARC connection to my new 65” nanocell LG TV. Sound fields are very good. At full power the sub starts to crumble but it’s not often you are going to have it that loud.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Large improvement to TV sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good separation and center image. Sub woofer adds a great dimension to the overall sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice Sound System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this sound bar as a gift. The system worked good and connected easily. I was told that, they would like to get the rear speakers to compliment the system.

    I would recommend this to a friend
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