Customer Ratings & Reviews
- Model:
- LG SL8YG
- SKU:
- 6333921
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the AI ThinQ 3.1.2-Channel 440W Soundbar System. They rave about the excellent sound quality, easy setup, and the effectiveness of the Dolby Atmos feature in smaller rooms. The sleek design of the soundbar is also well-received. However, some customers have concerns about its connectivity issues and feel that it is a bit pricey.
This summary was generated by AI based on customer reviews.
terrible soundbar/set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was installed improperly by Geek squad per our cable provider. Initially sound was way out of sync with the picture. Geek squad plugged bar in with USB cables the TV. Cable provider explained how to plug bar into cable box with fiberoptic cable it comes with, not into TV with USB as Geek had done. The sound bar turns itself on at night and plays music!! and must be unplugged to prevent this. Voice clarity, the reason we purchased this bar is poor not at all comerable to the old Bose sound bar we had before. When the Covid situation allows we want to return this LG soundbar
No, I would not recommend this to a friendNot the GREATEST
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just OK. Wonderful sound bar at first time listening at our local Best Buy. Now after owning since February 2020 I would say otherwise. The sound cuts in and out ALL the time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Subwoofer was inconsistent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound but the subwoofer would work and then start having connection issues randomly not matter where we put it. We took it back and got a bose soundbar... sound is much better on the bose.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Sound bar. I am sorry to hear that it had an issue with the subwoofer disconnecting itself and that you had to return it. This definitely is not how we designed it to operate and sounds like the unit may have been damaged in shipping or arrived defective. Your feedback is very important to us and the connection concerns will be shared with our product team.
If you decide to give LG audio products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
The sound bar is extremely difficult to operate
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is extremely difficult to operate. It has a life of its own. It turns itself on in the middle of the night and loudly reminds you that the microphone is off and then it loudly reminds you that the microphone is on. Its scares the hell out of you and every one in the house. After 6 months of use it randomly generates extremely loud background noise. I can only control it by pulling the plug and disconnecting the unit. I have been in touch with the manufacturer who is of little help.
No, I would not recommend this to a friendTerrible Sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent soundbar but at times it would seem as if there was a misfire on a speaker. Had it changed out twice and the same thing with each bar.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Connection problem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar sounded good, but it kept cutting in and out. It made watching TV unacceptable with the bar. I returned it.
No, I would not recommend this to a friendDidn't meet my expectations
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry but any sound bar can sound this good. Nothing special. Kind of boring. Wound up returning for a Samsung.
No, I would not recommend this to a friendSound cut outs and now no sound at all.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 12/2020 (8 months ago) For the last 6 months i had intermittent sound cut outs while something was playing on HDMI/ARC. Now since yesterday, there's no sound at all whether i cast to WiFi (built-in chromecast) or use TV out via HDMI/ARC. Troubleshooting steps online doesn't go beyond check your cable check TV settings.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned less than a year and sub woofer sounds like crap. Cuts in and out, would not recommend.
No, I would not recommend this to a friendGood sound and volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box the wifi was still connected to the last user and was hard to find how to reset.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you are having a hard time with your unit. Please contact our Customer Support via direct message at Facebook and Twitter. We apologize for any inconvenience.^Venette
You CANNOT sync the audio with this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds great, but it's incredibly frustrating that the audio does not sync with this device.
No, I would not recommend this to a friendOver priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very over price and not good quality. I wish we would have taken it back, but waited too long.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Great sound, AWFUL Subwoof Paring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer could never keep a solid connection. Sad.
No, I would not recommend this to a friendGood until WiFi failed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great until WiFi stopped working and had to return item after just a few weeks
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Sound bar. I am sorry to hear that it had an issue connecting to WiFi and that you had to return it.
Your feedback is very important to us and the WiFi concerns will be shared with our product team.
If you decide to give LG audio products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
2.2 Inches means it blocks LG TV Screen?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It simply sits in front of the picture. Thats is why its impossible to find a picture of this sound bar in front of an lg tv. Sound bar blocks tv. You cant. Tv is barely 1 inch high stand. Nice square in front of the screen . Returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Sound bar. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG audio products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Delivered without power cords and remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this sound bar and received it damaged with no remote conrtrol or power cords. I’m sure it sounds fine but I wouldn’t know due to not being able to use it! Highly frustrating and unacceptable!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Was decent and then it crapped out!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been only been 18 months and this product has stopped working. I am truly disappointed with this. It is likely to be my last LG purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
HDMI-Arc does not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI-ARC does not work Had 2 replacements and still would not work with same manufacturer TV Work after initial setup and then did not work on both units
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you are having issues with your audio system, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Nothing but problems 1 yr in
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is mediocre at best. Does not play well with my TV. Constantly cuts out and or stops working. Should have gone with harmon kardon
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor Bass from SubWoofer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its is very hard to notice bass coming from sub woofer. I dont know what LG achieved in association with meridian. Very poor Base.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
