Customer Ratings & Reviews
- Model:
- LF21G6200S
- SKU:
- 6553178
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Counter-Depth MAX refrigerator, highlighting its overall performance as a great kitchen upgrade. They appreciate the large capacity and perfect size, along with its quiet operation. The design and precise temperature control are also well-received, and the ice maker and drawer quality are considered valuable additions.
This summary was generated by AI based on customer reviews.
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doors have to be pushed shut!! Very annoying. Most refrigerators shut easily, this one you have to push hard to close the doors.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, LisaS. Thank you for sharing your experience with us regarding the LG - Counter-Depth MAX 20.8 Cu. Ft. French Door Smart Refrigerator. We understand that the doors on your unit require an extra push to close, and we want to help ensure they are operating smoothly.
A common reason refrigerator doors may not close easily is if the unit is not perfectly level.
Basic Troubleshooting Step:
To check the leveling, open both refrigerator doors about halfway and release them. The doors should close on their own.
If the doors do not close, we recommend adjusting the leveling feet at the bottom front of the unit, turning them up or down as needed to ensure the refrigerator is slightly tilted back.
https://www.bestbuy.com/product/lg-counter-depth-max-20-8-cu-ft-french-door-smart-refrigerator-with-ice-printproof-stainless-steel/JJ8VPZQS5W
We are ready to assist you further with this adjustment or any other questions about the refrigerator's features. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Serious problems with delivery of a fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems with delivery. The first appliance arrived badly damaged so delivery of another one was scheduled a week later. The delivery men said it was against company policy to shut off the water to the existing fridge and said we’d have to have the apartment maintenance men do that. We were not advised of this in advance. So we now have a new refrigerator sitting in our living room and our old one still in the kitchen. We were told they’ll come out next week and meet the building maintenance man to get this all squared away. So far…no communication from Best Buy. Needless to say, I’m skeptical
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Philip. We sincerely appreciate you sharing your recent experience with the LG Refrigerator (LF21G6200S) model. We're sorry to hear about the challenges you faced during the delivery of your new refrigerator. We aim to deliver excellent customer service and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. You can also reach out to us on social media @LGUSSupport. ^Juvy
Refrigerator good, Best Buy service horrible!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was fine, delivery was horrible! Tried 2x to have refrigerator delivered and installed. Both times BestBuy didn’t have enough staff to make the delivery. Delivery driver admitted they were understaffed and couldn’t make the deliver (up 2 flights of stairs). Ultimately, I had the refrigerator sent to a local moving company who completed the delivery/installation. Overall a terrible experience.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thank you for sharing your experience with the LG Refrigerator (LF21G6200S) model. We understand your concern about dealing with delivery issues, especially when it impacts your ability to use your new appliance. We strive to provide excellent services and ensure a smooth and seamless experience. We’ll make sure your feedback is forwarded to the appropriate team to improve future service. You got the fridge delivered and set up by a local moving company, which is awesome! If you have any more questions or need help with the fridge, just let us know. Please reach out to us on social media @LGUSSupport. We’re here to assist with any product-related concerns or support you might need. ^Juvy
would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shelving High not adjustable. door dose not open wide enough. will be difficult. to keep drawers and shelving clean
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback on the LG Refrigerator (LF21G6200S) model. We regret any inconvenience you experienced with the shelving and door of the unit. We understand how frustrating it can be when a product does not meet your expectations. We appreciate your feedback and will consider it for future product improvements. In the meantime, to obtain more details on the shelves concern, please visit this link: https://www.lg.com/us/support/video-tutorials/lg-french-door-refrigerator-shelves-bins-CT10000021-1367247460960.
If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Don’t buy open box from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy doesn’t inspect there open box thoroughly and will sell you a broke product
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, KellyN. Thank you for sharing your experience with us. We understand your inquiry about purchasing an open-box unit from Best Buy. We’d like to clarify that while we cannot speak to specific retailer policies and we recommend contacting BestBuy for this, we always recommend that customers inspect any open-box items before purchasing. If you encounter any issues with your LG unit, we’re here to help!
As for troubleshooting, we suggest checking the refrigerator’s settings to ensure everything is set correctly, especially if you're experiencing cooling or operational concerns.
https://www.bestbuy.com/site/lg-counter-depth-max-20-8-cu-ft-french-door-smart-refrigerator-with-ice-printproof-stainless-steel/6553178.p?skuId=6553178
If you're still having trouble, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you in exploring possible solutions. We appreciate your patience.
—Renzo
Deliver late!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You won't deliver this item till July, 2024. How am I supposed to review something I don't even have yet...if anything, why can't you deliver it earlier?
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out regarding your purchase LG Refrigerator (LF21G6200S) model. We understand how important it is to get your delivery on time. We aim to give you great service and make sure everything goes smoothly. You can call Best Buy customer service at 888-237-8289 to ask for an earlier delivery. For more assistance, you can also reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Capacity, Size
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is very good size. And beautiful color and very good capacity
I would recommend this to a friend - Pros mentioned:Design
Search no further, excellent refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new French door fridge! It is spacious and sleek. The freezer on the bottom has an upper drawer making it easy to find items I use often. The price was right. I love my choice. Thank you!
I would recommend this to a friend - Pros mentioned:Size
Beaumont
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit to our kitchen. Would highly recommend this item.
I would recommend this to a friend LG FRIDGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the new fridge for my kitchen. More room for food and drink. Much better than my old one. Love it!
I would recommend this to a friendGreat fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is visible and organized in this light filled fridge. We love it!
I would recommend this to a friend