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Customer reviews

Rating 4.7 out of 5 stars with 705 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 705 reviews
  • Rated 5 out of 5 stars

    2nd purchase on appliances

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here i go again buying from the best appliances place. I am so happy and i even told my famiky and they havebeen here too now i applylied for a card great choice thank

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% better than Samsung. Like the small ice cubes. Storage capability great.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    First time user of French door and counter depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time for French Door and counter depth. Love it! Gives so much more room in my small kitchen. Very roomy inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG makes a good product. This refrigerator meets all of my needs. For a counter depth refrigerator it has a lot of room.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 4 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent interior space for a counter depth refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit. Meets all our needs. Family of 2 perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just right.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we were looking for to replace our old refrigerator. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that deliver my refrigerator were great. They were helpful. They were respectful. They were awesome.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    LG - let me down - Do research/ask techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for replacement handle for freezer drawer - hello LG customer service!!!! Hello??? Ordered this model when I moved. Was very happy w/ older LG but could not take it with me. This one is a disappointment. Handle to freezer drawer: screw got stripped & broke when installing. Called Best Buy: they could not help. Called LG - talked to someone that tried to help, but left off with "they would contact me"...3 months later: no contact. I have to pull the drawer open by the wee knobs - hopefully using correct pressure. UGH Interface: water/ice dispenser is pressure activated. Same as my older model...but this model needs a harder "press" & press again to get to the function you want. Awkward & a downgrade. I think that LG is a popular brand, appeals to an aesthetic and was really good in the recent past. But maybe they are coasting on that rep. If I were to have to buy a new fridge today: I would go with a Whirlpool or GE. Why: from real life reviews from friends/family & techs (that know what breaks down). Just my opinion - and yeah - if you are set on LG - good luck. But wanted to share my less than great experience before you plunk down a lot of money on this particular product - you can do better.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your extensive feedback and your experience with your LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Dual Ice. We understand your inquiry and your deep disappointment, especially regarding the missing replacement freezer handle that was promised three months ago. Having to open the freezer by the small knobs is certainly not the intended or acceptable way to use your refrigerator, and we apologize for the lack of follow-up from the previous contact.

      We also appreciate your detailed feedback on the water/ice dispenser interface, noting that the increased pressure needed is a significant downgrade from your prior LG model. We value these real-life insights as they help us understand the customer experience with our products.

      We want to get the replacement freezer handle issue resolved for you immediately.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-dual-ice-stainless-steel/JJ8VPZRHWR
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was great , the only issue was with the door. they not even and we moved to another model.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG - Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Quality, perfect cooling, quiet operation. counter depth - perfectly fits into our kitchen counter.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great appliance!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this refrigerator. Perfect size. Everything is within easy reach. Love the ice and water in the door. Couldn't be more satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the price! Techs were in and out in less than 30 minutes. That was unpacking the new fridge, taking the old one out and installing the new one. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    ice issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall of this LG is great. However, we have had trouble with the ice machine clogging up in the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Counter depth fridge solution

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sleek refrigerator that fit perfectly in our cabinet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice, good price and information from the best buy employee.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if the refrigerator set up is incorrect but we have issues with the left side door. Can't control it from slamming shut. Also, the piece that should open to protect the seal doesn't work right. Tried to get some support from Best Buy or LG and nothing so far. A little frustrating!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    It’s the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We get it for our new house for a super great price and was totally worth it, a lot of space super functional very recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    two people size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the second fridge we bought the first had lots of issues. So far we don't have anything bad to say. This fridge is smaller than our original but the two of us have no problems.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great esthetics , has plenty of space , My second purchase had my previous one for 15 years

    I would recommend this to a friend