Customer Ratings & Reviews

We purchased the LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator to replace our unreliable fridge. Its sleek, modern design adds a touch of elegance to our kitchen, while the counter-depth feature provides extra space in our galley layout. The PrintProof Stainless Steel finish, along with the dual ice function, ensures that our refrigerator remains spotless and functional. Additionally, it operates incredibly quietly! The SmartThinQ app allows for easy remote monitoring and temperature control, which gives us peace of mind wherever we are. Overall, we highly recommend this refrigerator to anyone looking for a reliable and cost-effective replacement.

It’s only been a few weeks but I love this fridge so much! We renovated our kitchen 9/2021 and bought all WP stainless steel appliances. Unfortunately, the ice maker and water went out in the fridge. I could not fathom having mismatched appliances so I was looking to buy the same brand again. However, I couldn’t stomach wasting money on another appliance that would give out after a few years. I procrastinated on buying a new fridge because I just couldn’t get another brand and it not match my other appliances. I eventually went into a Best Buy store to compare the stainless steel look between the WP and the LG. As picky as I am, I determined it would be acceptable to buy an LG to go with my other WP appliances. I ordered this fridge and set the delivery date out a week. I knew I’d need to go back in store to reassure myself the stainless steel finish would match good enough *facepalm*. And I did. I went back in store to double check and again, I convinced myself it would be ok. Delivery day came and the guys were great! Very careful not to scratch or dent anything. Once we got the fridge hooked up I just stood back and looked at it with heart eyes! I wish I would have bought this fridge in the first place! I absolutely love the look of the fridge. I feel it elevates the look of my kitchen. The stainless steel matches perfectly with my other WP appliances that are within very close proximity. The dual ice maker is life changing! The water stream is so strong! The inside…. The inside!!! The space this thing has!!! Even the dinging noise the fridge makes is so cute. All in all, im actually happy my WP fridge failed. I love this fridge!

I've had this refrigerator for several months and I've found it to be great so far. Having 2 ice makers is a real plus since the door ice maker doesn't hold a lot of ice. Your freezer ice maker reservoir does hold a lot and that helps when you have company. The only thing that's annoying is that you can't use the water/ice dispenser as long as the other refrigerator door is open. So if you start dispensing ice in your glass and someone else comes along and opens the opposite door, your dispensing stops. Not a huge deal, but slightly annoying. I almost don't care as long as it continues to work well. I haven't had good luck with refrigerators, but so far so good with this one. The inside refrigerator compartment is spacious and even though I have a back-up refrigerator, I haven't needed it too much at all. Freezer is spacious also. Very attractive design and a quick wipe-down of the stainless steel is all that's needed to make it look perfect again.

The first unit I received. was defective, as the doors would not properly align. Used the provided wrench to adjust as much as the unit allows, and they still would not align properly. I see only one other review with the exact same problem, but Best Buy took care of it quickly without question and the replacement is perfect! The refrigerator this replaced was not counter depth and I wanted a counter depth model so it would not stick out quite as far. Well, this one is not as deep as my old refrigerator when measured, but it still sticks out a bit more than I expected. Part of it this unit just "appears" like it sticks out more since it is taller, wider, and the visual perception of the doors from the side. As others have noted the doors are quite thick, due to the in door ice maker. Overall I am very pleased, but will ding a star due to the first one being defective (I believe it was a manufacturer defect) and a couple of other things I have noted below. For the money, these couple minor things should have been thought of by LG. I still recommend the product. Pros: -Quieter -Very Spacious -Dual Ice Cons: -1st unit was defective (Pictured) -Make sure you measure and have enough clearance for your doors to open since they are so thick. You may have an issue if you are placing this into a wall or cut out. The right door on mine opens only 98% of the way before it hits the counter (Pictured). -Door ice cubes tend to get frozen together/jammed(as others noted), disappointing. -Door Dispenser LED, could be brighter or adjustable and have a night light option (The 13-year-old this was replacing had those options, despite being "Dumb"). There is no option to control this light despite being "Smart". The ThinQ app does give some control over the brightness of the interior LED lighting, so why not the dispenser light? -The shelves should be more adjustable as others have noted. The way the slots are, the only real meaningful adjustment that can be made is to remove an entire shelf.

We recently upgraded to this LG Counter-Depth MAX French Door fridge and absolutely love it. It fits beautifully with our cabinets, giving a sleek built-in look without sacrificing storage space. The 25.5 cu. ft. capacity is impressive for a counter-depth model. The dual ice makers are a huge plus—there’s always plenty of ice on hand, both cubed and crushed. Perfect for entertaining or just day-to-day use. The fridge is very quiet and cools evenly, and the PrintProof stainless steel finish is easy to keep clean. We also really enjoy the smart features. Being able to check settings or get alerts from the ThinQ app is super convenient. Pros: Sleek counter-depth design Tons of storage and flexible shelving Dual ice makers = no running out Quiet and energy-efficient Fingerprint-resistant finish Great smart features Cons: Freezer space is a bit tight due to the extra ice bin Door bins could be a bit sturdier Overall, we’re extremely happy with this purchase and highly recommend it to anyone looking for a spacious, stylish, and well-performing fridge.

So far so good, Quiet, production of ice is fast enough for my use and you have the 2nd ice dispenser in the drawer if you need extra. The app connection is great too, allow you to change some settings like chime, light, energy saving, and let you see your use in genera (power/water) Great fridge, will recommend

This refrigerator is a great fit for our kitchen All of us likes it , my wife is great for the bigger space it have both on the freezer and on the main space . Kids like the external water filter It has multiple ice tray options which really helps in getting more ice cubes when ever necessary

I love it! I love the dual ice-maker. This is the nicest refrigerator I have ever had. I love the French doors.

The Fridge is very sleek and quiet. It connects seamlessly through the LG app so that I can adjust the temperature of both the freezer and fridge. Also makes ice very quick.

3 Month review- Everything been great so far. Everything works as advertised. Having the double ice maker has been handy. Everything feels very sturdy and well fitting. My last fridge felt very plastic-like and the door trays felt wobbly. This LG has none of those characteristics. This fridge has a very sleek feel and look. If I had a "con" it's more so towards the style and not the model. This is my first bottom freezer style instead of the side by side. The shorter space makes it harder to allocate areas for gallon pitchers and things that don't have a screw on lid that fit on the door. But the other side is the wider fridge makes it easier for me to not lose things on the lower shelves.

I researched size and features to replace my Samsung counter Depth French Door refrigerator. This unit has the correct dimensions for my built in space in the kitchen and it is great with massive internal space for counter depth units. Great shelving and cabinet space. Dual ice makers. We turn off the freezer ice maker when not entertaining and only need the door ice maker for personal use as a couple living in the home. With our previous unit ice shortage was an issue when entertaining. This will no longer be an issue with dual ice. The WiFi app is nice and provides value in monitoring and controlling the unit.

I replaced a 12 year old Samsung with this LG. I like the two ice options (door and freezer). The door alone never had enough for coolers. I also like the filters are much easier to get to and replace. Overall, I am happy with the product. The BB installers did a great job. Also, informed me that the uneven handles on the door are fixed with spacers provided (put spacers on other side door). It’s intentional apparently. In case what you put in the door is heavy and you don’t need the spacers. Nice looking refrigerator.

This was a great value and looks great. Since we have upgraded our extra capacity in the “garage” fridge and freezer, we opted for the slimmer version for the kitchen to free up floor space while keeping the essentials close. Love the water and ice on the door although it would be nice to have a brighter light. And love love the additional ice in the freezer drawer as we use lots every day.

Have lived in a small condo for quite some time and just did not have the space for a French door refrigerator, but always wanted one. After buying a new house, this LG was the first thing I purchased! It was at a great price on the Memorial Day sale and we bought it along with a new LG microwave. Still working on the house, so we have not moved in yet, but the workers are going through ice like they have never seen it before! With two ice makers, one in-door and one in the freezer, there is plenty to go around! Plus, it just looks great in my kitchen!

Great refrigerator food gets cold fast lots of space for food ice maker is amazing smart features let you when door is left open when filter needs changing excellent buy!!!!

Love this refrigerator with the freezer on the bottom. Also nice to have ice in the door and also in the freezer. Lots of room and very convenient for me

Had previously owned an LG French door refrigerator and enjoy the space saving ice maker . The newer model has many more options and so far I’m enjoying it and the amount of space .

Wonderful fridge with smart storage options and fits perfectly as a counter depth option. Easy to use ice maker and water dispenser.

I got this at Best Buy about a month ago and it's been perfect so far. It gets really cold, and I love the dual ice makers. The refrigerator is well designed and runs very quietly. There are two icemakers, one in the door for dispensing cubes or crushed ice to your drinking glass, and one in the lower freezer compartment that makes about 5 to 10 pounds of ice in it's tray. I would recommend this refrigerator to my friends, so you know I recommend it to you too.

I love, love my new refrigerator! First time owning an LG. It has great reviews, so decided to give it a try, not disappointed. Keeps items nice and cold, I love the 2 ice dispensers, so handy. Plenty of storage space . Definitely would recommend