Customer Ratings & Reviews

The first unit I received. was defective, as the doors would not properly align. Used the provided wrench to adjust as much as the unit allows, and they still would not align properly. I see only one other review with the exact same problem, but Best Buy took care of it quickly without question and the replacement is perfect! The refrigerator this replaced was not counter depth and I wanted a counter depth model so it would not stick out quite as far. Well, this one is not as deep as my old refrigerator when measured, but it still sticks out a bit more than I expected. Part of it this unit just "appears" like it sticks out more since it is taller, wider, and the visual perception of the doors from the side. As others have noted the doors are quite thick, due to the in door ice maker. Overall I am very pleased, but will ding a star due to the first one being defective (I believe it was a manufacturer defect) and a couple of other things I have noted below. For the money, these couple minor things should have been thought of by LG. I still recommend the product. Pros: -Quieter -Very Spacious -Dual Ice Cons: -1st unit was defective (Pictured) -Make sure you measure and have enough clearance for your doors to open since they are so thick. You may have an issue if you are placing this into a wall or cut out. The right door on mine opens only 98% of the way before it hits the counter (Pictured). -Door ice cubes tend to get frozen together/jammed(as others noted), disappointing. -Door Dispenser LED, could be brighter or adjustable and have a night light option (The 13-year-old this was replacing had those options, despite being "Dumb"). There is no option to control this light despite being "Smart". The ThinQ app does give some control over the brightness of the interior LED lighting, so why not the dispenser light? -The shelves should be more adjustable as others have noted. The way the slots are, the only real meaningful adjustment that can be made is to remove an entire shelf.

So far I’ve been happy with this purchase. Features such as the more easily accessible water filter and counter depth are great. However, the shelves in this model have fewer slots available making it difficult to adjust them to usable heights.

Simple and spacious for a counter depth. Works great! Wish the shelves had more adjustability. There are only a couple options. It worked out ok though.

Not happy with shelf adjustability. Also, it came with a dent in the freezer door, and the (very competent and professional) delivery person said he was arranging for a new door front, which he would deliver soon. Have not heard anything since.

The size, over 25 cubic inches is nice, as are the dual ice makers. The bins in the doors are larger, but the shelving space is reduced because of this. Also, the bins aren’t adjustable for fruits/ veggies and deli meats/ cheeses like our previous LG. The controls are on the inside, which means they’re not as likely to be inadvertently bumped by someone passing in front of it (like happened numerous times on our older model. All in all, a very nice refrigerator, but we haven’t had it long enough to verify the temperature accuracy.

I hardly take the time to write reviews (because I am not being paid to) but 1) given what a chore the research was, 2) how important a refrigerator is, and 3) what a great experience I had with the Geek Squad delivery and install, I figured I could give a shout out. I was seeking a mid-size, reliable, QUIET and electronically-featureless (I figure they are just gimmicks that break or don't work as expected). Having previously purchased one that was much too loud and had to return, I went back to the drawing board. This LG met all my criteria. I originally had a side-by-side and liked the layout, and so there's been some adjusting with the French door layout. PROS: Quiet, simple, solid door action. CONS: small freezer, insufficient tall item storage (having to lay many container types that previously stood), There aren't as many door shelves for sorting one's condiment jars, so organization isn't meeting my OCD standards. One drawer in the refrigerator runs the width of the space so you have to open both doors to access it. the two drawers mounted above that can be accessed by opening only one drawer. The "It depends": while initially I thought I would appreciate the extra ice-making for hot summers when I need to fill a small cooler, the dual ice-maker is probably overkill, as it takes up otherwise usable storage space in the refrigerated section. I also have a sink-mounted water filter so I hardly use the dispenser on the refrigerator. Overall, no regrets and would buy again, preferably without the dispenser apparatus (but doubt that is an available option).

Good capacity for a counter depth. External water / ice dispenser is not intuitive had to go online to find out how to switch between functions. Internal lighting is good. Did not like two ice maker configuration at first but do now. Temperature holding within 2 degrees of setting. The shelf adjustment levels could be better. My last refrigerator another brand only lasted eight years and had multiple repairs but cost half as much. After one month very satisfied.

Love this fridge. At first I thought the shelves were a little cheap, but they are very nice, the clear site is wonderful. The counter depth is a great feature.

Replaced a 10 year old Samsung with this LG. The Samsung was a larger side-by-side. This LG has more room yet is 4” shallower. I like having the ice tray in the freezer section. The lunch meat drawer is a nice addition. It isn’t as solid as the refrigerator it replaced. The freezer drawer feels kind of flimsy. Minor alignment issue on the right door. The shelves appear adjustable but they are not. I really wanted to be able to lower one shelf to have a tall and short section inside.

Very quiet and efficient. Super ice making! Would prefer more space for tall containers.

Very well made. I've had Samsung for the last 7 years and have been lucky enough to not deal with the known ice maker issues, but decided to switch to LG based on recommendations of a retired BB manager. I love the layout, and especially love the freezer section as it gives options for larger items. My only 'improvements' suggestions would be: allow one of the top shelves to flip up in order for taller items (milk, bottles) or lay it back down. You have to take out the shelf completely. The ice/water selection in the door currently you have to keep pressing the middle water button to switch between choices. They need to change it to selecting each one, or change it to go from water to cube ice to water to crushed ice. Sounds silly but you have to keep pressing the center water button to choose the ice then go back to water.

Cant turn off door chime, Shelves only adjust in two inch increments. Switching water & ice is mildly annoying. Liked our older LG better.

Had for a few weeks. Like the ice system in the door and in the freezer. Seems larger on the inside than it looks on the outside. Limited adjustability on the shelves but they work for me.

Really enjoy our new refrigerator. We replaced a similar LT model. Our previous model had more available higher shelving on the RH side which we really miss. However, the ice maker is a high improvement!

Some personal adjustment going from side by side to bottom freezer but over all we like the more shallow depth and everything fits and is easliy visible. Only negative is door shelf adjustment is too limited.

We like it so far, good amount of space in the drawers. My only problem is really the shelves. You can’t really move them at all, which isn’t a huge issue but you can’t fit large things upright on them

I like the refrigerator but the shelves are not as adjustable as I thought.

I didn't notice when I purchased the frig that the shelves were not adjustable. the only place to put tall items is in the door and still not enough room.

Nothing special about this fridge. It has a nice stainless steel finish that's easy to clean. The temperate control panel never changes. It always reads one temperature. My old fridge provided the actual internal temp so you would know when something was wrong. Left ice door shelving could be slightly bigger to allow stacking of more items. Shelving capacity once arranged right is great.

I like the refrigerator but am disappointed in the heights of the shelves and wish bottom long drawer in fridge was separated. Separation of the drawer would be nice so both doors wouldn’t need to be opened to get food from either side.