Customer Ratings & Reviews

We purchased the LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator to replace our unreliable fridge. Its sleek, modern design adds a touch of elegance to our kitchen, while the counter-depth feature provides extra space in our galley layout. The PrintProof Stainless Steel finish, along with the dual ice function, ensures that our refrigerator remains spotless and functional. Additionally, it operates incredibly quietly! The SmartThinQ app allows for easy remote monitoring and temperature control, which gives us peace of mind wherever we are. Overall, we highly recommend this refrigerator to anyone looking for a reliable and cost-effective replacement.

Purchased LG 25cuft. Refrigerator with water and dual ice maker, on door and freezer. Excellent size for space and room for 2 gallons of milk and additional door shelves. Beautiful exterior and attractive interior. Very happy with purchase. I recommend this product to anyone shopping for a new refrigerator. One more thing this refrigerator is very quiet. Choose Best buy for your appliances and electronics and security needs. Plus your smart appliances and electronics desires and needs. Westland Michigan location is excellent and has a great staff. The store manager really helped me and my wife. Thank you everyone. I wish you continued great success.

So far I’ve been happy with this purchase. Features such as the more easily accessible water filter and counter depth are great. However, the shelves in this model have fewer slots available making it difficult to adjust them to usable heights.

I researched size and features to replace my Samsung counter Depth French Door refrigerator. This unit has the correct dimensions for my built in space in the kitchen and it is great with massive internal space for counter depth units. Great shelving and cabinet space. Dual ice makers. We turn off the freezer ice maker when not entertaining and only need the door ice maker for personal use as a couple living in the home. With our previous unit ice shortage was an issue when entertaining. This will no longer be an issue with dual ice. The WiFi app is nice and provides value in monitoring and controlling the unit.

I would probably give this 5 stars but the listing rated it as open box excellent. I’ll do the actual review, then that will be part 2. I was on the fence about counter depth because you pay more for less space, but we are remodeling our kitchen and I do like the clean look…plus I have an upright freezer and refrigerator in my garage. The use of space in this refrigerator is excellent and I dont feel like I’m sacrificing much, so I would recommend it for a large counter depth. Now for the star loss….I was about to buy the new version on a pretty good sale but then saw that there was one in my store for about $400 less rated excellent (no missing parts, no big scratches or dente). I went ahead and bought it online but when I picked it up I immediately saw some scratches and dents. The manager said because it was already so cheap that if it went cheaper they would have to send it back to the warehouse, so it was a take it or leave it scenario. I did a quick Google, and figured out that I could probably repair the scratches and dents to some degree on my own, but then, when I got it home, I realized that it was missing the ice container for the freezer and more importantly, one of the handles for the refrigerator was bent.  that really set me off because a bin for the ice is at minimum $35 and the handle is around 70, so I did go back to the store and they ended up giving me a $50 credit which was better than nothing.  it still ended up being a really good price for a good refrigerator. 

I love this refrigerator SO much. I replaced a side-by-side with this fridge and it's a game changer. Perfect size, it works great, quiet (well, the ice is loud when it drops, but who cares about that). I had a small space to work with and refrigerators are so HUGE these days. I just love this one. My old fridge was busting at the seams and this one feels almost empty it is so roomy. Easy purchase, great delivery - on time. Great Buy at Best Buy!

The size, over 25 cubic inches is nice, as are the dual ice makers. The bins in the doors are larger, but the shelving space is reduced because of this. Also, the bins aren’t adjustable for fruits/ veggies and deli meats/ cheeses like our previous LG. The controls are on the inside, which means they’re not as likely to be inadvertently bumped by someone passing in front of it (like happened numerous times on our older model. All in all, a very nice refrigerator, but we haven’t had it long enough to verify the temperature accuracy.

Absolutely love this refrigerator! I can’t think of one negative, it’s spacious, the shelves can be adjusted, the ice production in the door and freezer! I still have storage on the door that has the ice and water dispenser and its counter depth. I have to say that it was also the best deal I found for all that it offered.

This is a great refrigerator for the price. It’s the perfect size, has lots of storage, and produces a good amount of ice. Having filtered water on the door is awesome. I’ve had no issues with this unit and am happy with my purchase.

Love the size of this refrigerator, as well as the storage space. The outside dispenser adds more options and convenience, and the outside is practically printproof!

So far this is the best refrigerator I’ve had after returning multiple Samsung fridges due to lots of problems. The size of the LG fridge is very nice and also the capacity is good for a family of four. It’s very quiet, and the lighting inside is very nice. The freezer is big, and the drawers open and close smoothly. You can have dairy products on the door shelves due to the cooling system that makes everything cold. It’s fingerprints resistant and easy to clean. I love it so much, and I am enjoying it every time I open the fridge even when it’s beeping to close it as soon as I should. I like to mention that Best Buy employees were very helpful in finding the best fridge for me. Definitely recommend!!

The refrigerator fits fine in the space I have. It works great so far. I had trouble initially getting the correct size and the worker sent to measure was no help. Finding a knowledgable salesperson was time consuming and I finally found the right size with the salesperson in Cedar Park.

Great refrigerator. Looks great. Size perfect and dual ice maker ensures you never run out.

Very good working Nice looking Do a lot of ice It fit perfectly in the space. Had for it

"I recently purchased an LG refrigerator from Best Buy, and I couldn't be happier with my experience. The staff was knowledgeable and helped me find the perfect model that fits my needs and kitchen space. The fridge itself is fantastic — sleek, spacious, and energy-efficient, with smart features that make everyday use a breeze. Delivery was smooth and on time, and the setup process was quick and hassle-free. I highly recommend both LG refrigerators and Best Buy for anyone looking for top-notch products and service!"

Love this fridge. At first I thought the shelves were a little cheap, but they are very nice, the clear site is wonderful. The counter depth is a great feature.

So far so good. Too soon to really evaluate (two weeks) but seems well built and attractive. This is "counter depth" but sticks out 2 inches more than our old one. On the other hand it is MUCH more spacious. Very happy so far.

This is a very sleek, functional and large counter depth refrigerator. It’s very quiet and the side is nicely trimmed.

Been using it for 1 month. Very roomy. Well designed for efficient storage. Ice and water dispenser work well. Quite except for the occasional ice cube drop. We love it.

Have only had this refrigerator for a short time and so far We are very impressed. The counter depth makes it fit the kitchen and not stand out or look out of place. The refrigerator section has plenty of space and is configured to hold everything we need. The second ice maker in the freezer is a bonus. We won’t run out of ice when entertaining or have to run out for the “extra” bag of ice.