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Customer Ratings & Reviews

$1,999.99
Save $1,600
Comp. Value: $3,599.99

Customer reviews

Rating 4.7 out of 5 stars with 698 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the Counter-Depth MAX refrigerator, highlighting its ample internal space, convenient dual ice makers, and overall excellent performance. Many appreciate its perfect size for the kitchen, quiet operation, and efficient design for optimal storage. While the refrigerator excels in many areas, some customers have expressed concerns regarding the shelf adjustability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 698 reviews
  • Rated 4 out of 5 stars

    Pretty good. Not thought out design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large storage bottom drawer is inconvenient as a single drawer... it should be two so you dont have to open both doors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I wanted. Bigger crispers than previous model eas the winner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new dispenser for water and ice with one touch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Makes Excellent Refrigerators

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator. I would have preferred more refrigerator room and less freezer space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG - French door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity, plenty of shelves and stainless appearance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    buyer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All received in good shape and on time for delivery. thans Paul ALIkin

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG -Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is one of the best but can add screen like Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and installation was easy. I am very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    See I far so good but it’s only been a week.the installation went smoothly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far love my new refrigerator. The Best Buy installers were also great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than what I anticipated. Will definitely recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Henrietta

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed our refrigerator were awesome. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Somewhat satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the appliance but delivery service was the worst

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    try to stick to your price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great unit told on wed one price on thurs it was sold to me for 50 dollars more than the day before

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service ever!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the WORST customer service of my life. They had the wrong address for delivery. Not one person could correct it. It was scheduled for September 18 which was cancelled. I spoke to someone on the 18th who said the address would be changed after 7pm. I called again on Thursday, I was rescheduled for Saturday with the wrong address. I was told it would be changed after 9pm. On Friday, still the wrong address. I was told I would have to reschedule. I reschedule for Monday. I was given a delivery window. I received a text that it was arriving in 20 minutes. No arrival. I called and they told me it wasn't scheduled or coming. So, I cancelled my order. They gave me a promotional gift card with my order which they will not refund me for. I was told that I could not speak to a manager, none would call me back either. So now this entire miserable experience has cost me $250!!! I will never spend $.01 here again!!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Laurie. Thank you for sharing your experience regarding the delivery of the LG Refrigerator (LRFXC2606S) model. We understand your concern about dealing with poor service, especially when it involves multiple rescheduling and incorrect information. We strive to provide excellent services and ensure a smooth and seamless experience. We encourage you to reach out to us directly so we can help escalate this situation and seek a resolution.

      Please send us a private message on social media @LGUSSupport, and our team will do everything we can to assist you further. Your satisfaction is our priority, and we appreciate the opportunity to make this right for you. ^Juvy LG

  • Rated 4 out of 5 stars

    LG always a win

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the price. Bigger storage capacity for a counter depth fridge is always a plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt easy delivery... fridge is totally as desired by

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG, this fridge needs a little tweaking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking; hard to change the shelves to readjust for even a milk carton; the ice making is very slow and there is no accelerator as on previous LG units I've owned; there is no drip shelf - so be careful when you are filling up that water glass

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Improve this message: Hi there. Thank you for sharing your feedback about the LRFXC2606S refrigerator. We appreciate your input, and we're sorry to hear that you've encountered some issues and inconveniences with the unit. Your feedback is valuable as it helps us understand where improvements can be made.

      Here are some suggestions and considerations for the issues you've mentioned:

      Shelf Adjustments: Adjusting shelves for different-sized items should be a convenient feature. If you find it difficult to change the shelves, consider reaching out to LG's customer support for assistance. They can provide guidance on the best way to adjust the shelves for your specific needs.

      Ice Maker Speed: The ice-making speed can vary between different refrigerator models. If you find that the LRFXC2606S's ice maker is slower than expected, it might be a design feature of this particular model. For faster ice production, you could consider adding ice trays or portable ice makers to supplement your ice supply.

      Drip Shelf: The absence of a drip shelf can indeed lead to potential spills when filling up a water glass. To mitigate this issue, try filling your glass more slowly or placing a small tray or dish under the water dispenser to catch any drips.

      We appreciate your patience and understanding, and we'll make sure to pass your feedback along to our product development team. If you need further assistance, please send us a private message on Facebook or Twitter using the handle @LGUSSupport, and provide us with your contact information. Our team will be more than happy to assist you further. ^Jolly
      Hi there! Thank you for providing feedback on the LRFXC2606S refrigerator. We value your input and apologize for any inconvenience you have experienced with the unit. Your feedback helps us identify areas for improvement.

      Suggestions and Considerations
      Shelf Adjustments: We understand that adjusting shelves for different-sized items is important for convenience. If you're having trouble changing the shelves, please reach out to LG's customer support for guidance. They can provide assistance on the best way to adjust the shelves to meet your specific needs.

      Ice Maker Speed: The ice-making speed can vary between refrigerator models. If you find that the LRFXC2606S's ice maker is slower than expected, it may be a design feature of this particular model. To supplement your ice supply and increase production, you could consider using ice trays or portable ice makers.

      Drip Shelf: We acknowledge that the absence of a drip shelf can lead to potential spills when filling a water glass. To address this issue, try filling your glass more slowly or place a small tray or dish underneath the water dispenser to catch any drips.

      We appreciate your patience and understanding, and we will ensure that your feedback reaches our product development team. If you require further assistance, please send us a private message on Facebook or Twitter using the handle @LGUSSupport and provide us with your contact information. Our team is ready to assist you. ^Jolly LG

  • Rated 3 out of 5 stars

    Refrigerator lg

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator but feel very lightand its not sturdy

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. We understand your inquiry regarding the build and feel of your LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator. We appreciate you sharing your experience with us.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-dual-ice-stainless-steel/JJ8VPZRHWR
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 1 out of 5 stars

    Don't Buy!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing worse than how poorly this product is made is LG's Customer Service! Refrigerator and freezer both stopped working in less than 2 months. On-line tech determined freezer sensor needed replacing by using our Wi-Fi (end of June). They ship the part and send out a repair tech on 7/22. Repair tech says it's the seals and condenser and orders more parts. 7/31 - next repair tech shows up and he needs a compressor. 8/22 - He comes back and installs all parts and says it's fixed. It's 8/23 and the fridge and freezer are 79 degrees! This hasn't worked all summer and we've spent so many hours on LG chats getting the runaround. Save yourself the headache and go buy another brand! The repair techs said LG was the worst and I agree!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Lisa. Thank you for sharing your experience with us. We understand your concern about dealing with ongoing issues with your LG Refrigerator (LRFXC2606S) model, especially given the extended downtime and repeated repairs. We strive to provide reliable, high-quality products, and great services that exceed our customer's needs. Given the extensive problems you’ve faced, please ensure the following steps are taken: Ensure that the refrigerator is level and has adequate clearance for proper ventilation. Sometimes, improper installation can impact performance. To expedite a resolution, please reach out to us on social media @LGUSSupport with all relevant details including your repair history, serial number, and purchase information. We will prioritize your case and work to address the issues promptly. ^Juvy LG