Customer Ratings & Reviews
- Model:
- LRFXC2606S
- SKU:
- 6532716
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator's ample internal space and the convenience of its dual ice makers. Many appreciate its overall performance, counter-depth size, quiet operation, and efficient design. Some customers have expressed concerns regarding the shelf adjustability.
This summary was generated by AI based on customer reviews.
Don't Buy!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing worse than how poorly this product is made is LG's Customer Service! Refrigerator and freezer both stopped working in less than 2 months. On-line tech determined freezer sensor needed replacing by using our Wi-Fi (end of June). They ship the part and send out a repair tech on 7/22. Repair tech says it's the seals and condenser and orders more parts. 7/31 - next repair tech shows up and he needs a compressor. 8/22 - He comes back and installs all parts and says it's fixed. It's 8/23 and the fridge and freezer are 79 degrees! This hasn't worked all summer and we've spent so many hours on LG chats getting the runaround. Save yourself the headache and go buy another brand! The repair techs said LG was the worst and I agree!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lisa. Thank you for sharing your experience with us. We understand your concern about dealing with ongoing issues with your LG Refrigerator (LRFXC2606S) model, especially given the extended downtime and repeated repairs. We strive to provide reliable, high-quality products, and great services that exceed our customer's needs. Given the extensive problems you’ve faced, please ensure the following steps are taken: Ensure that the refrigerator is level and has adequate clearance for proper ventilation. Sometimes, improper installation can impact performance. To expedite a resolution, please reach out to us on social media @LGUSSupport with all relevant details including your repair history, serial number, and purchase information. We will prioritize your case and work to address the issues promptly. ^Juvy
broken fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had unit for 30 days and it stopped working. Did not Purchase extra warranty from best buy { i should have } if i had know this was going to happen they gave me Lg phone number now waiting on them. I would have thought best buy would be a little more responsive with this matter. Do not buy this model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AndrewR. Thank you for sharing your experience with us. We understand that your LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Dual Ice didn't meet your expectations because it stopped working after 30 days. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-dual-ice-printproof-stainless-steel/JJ8VPZRHWR
We understand your inquiry regarding the current repair status. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right side door dented. Due to be replaced 8/9. Otherwise good
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. Good storage capacity.
I would recommend this to a friendpoor customer service!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not the refrigerator that I ordered but it's the one they sent me, and they never got back to me about the refrigerator that I did order forcing me to keep this one°
I would recommend this to a friendPoor assembly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself performed okay but the right hand door was hung crooked and gouged the wall every time we opened it. We returned the fridge and got a replacement and the exact same thing happened. After our experience we looked at the same model in the stores and the door was not level either. Best buy was great though and replaced our fridge with another one from another manufacturer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Penelope. Thank you so much for sharing your experience with the LG Refrigerator (RFXC2606S) model. We're sorry to hear that you received two refrigerators with the same door alignment issue. We aim to provide good products that meet our customer's needs. It's great that Best Buy helped you by giving you a replacement from a different brand. Your review will help us improve our quality control and assembly processes. For more assistance, please reach out to us on social media at @LGUSSupport. ^Juvy
Broke after 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generally speaking, I really like this fridge, but it's already having issues after 15 months... with a 12 month warranty (of course). Best Buy wants $125 just to come out, priced to force me into Geek Squad. This is just pitiful.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sean. Thank you for sharing your experience with us. We completely understand your concern about the issues you're facing after just 15 months of using your LG Refrigerator (LRFXC2606S) model, especially with a 12-month warranty. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
As a first step, we recommend reaching out to LG’s customer support to explain your situation and see if any options are available outside of the standard warranty. While Best Buy’s charges can be frustrating, our team may be able to assist with troubleshooting or help find a resolution that doesn’t involve high service fees. Please send us a private message on social media @LGUSSupport, and we’ll work with you to explore possible solutions.
We appreciate your patience and are here to help resolve this matter for you. ^Juvy
Shelf adjustments
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need more built in side shelf support areas to move shelves to accommodate food/beverages. I consider a design flaw.
No, I would not recommend this to a friendBroken door on arrival, no real help after
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with broken door. Geek squad came out didnt fix. Ordered part. Wrong part arrived. Asked to swap. Say they cant swap the fridge. Disputing with card.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for sharing what’s been going on. That’s a lot to deal with, and we truly appreciate you bringing it to our attention.
We’d like to help get this sorted out as smoothly as possible. Please send us a DM at @LGUSSupport with your LG refrigerator’s model number, service details, and any reference numbers you may have. That way, we can look into this more closely and explore next steps with you.
In the meantime, you can also check out our https://www.lg.com/us/support/products/refrigerators for warranty info, manuals, and service options that may apply to your situation.
We’re here to assist—just reach out when you’re ready.
~Ken
Sue's Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer is frosting up and I have Best Buy coming to look at it. Delivery was good. This refrigerator is not as nice as my last LG that I bought at Best Buy.
No, I would not recommend this to a friendThe basics, but unreliable.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped making ice within a few months. Everything else is fine, but I expect something over $2k to be more reliable.
No, I would not recommend this to a friendWould not purchase again!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer handle pull out mechanism had a part shear off in the first four months of use. This makes the freezer much more difficult to use and it looks pretty silly.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alec. Thank you for bringing this to our attention. We understand your concern about the freezer handle mechanism on your LG Refrigerator (LRFXC2606S) model, experiences an issue so early in its use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For the handle mechanism, the sheared part may be covered under warranty if the unit is still within the coverage period. We recommend contacting LG Support directly or visiting an LG Authorized Service Center to assess and replace the damaged part. Additionally, ensuring the freezer is not overloaded can help reduce strain on the pull-out mechanism.
Please send us a private message on social media @LGUSSupport, and our team will assist you further to explore repair options and provide the support you need. We’re here to ensure you get the best out of your refrigerator. ^Juvy
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No room inside nor on doors. Doors very thick and could not open right side door backing up to a wall
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kathleen. Thanks for sharing your experience with the LG Refrigerator (LRFXC2606S) model. We understand how important space and accessibility are when choosing a refrigerator for your kitchen layout.
This model features counter-depth styling and thick contoured doors designed for a premium look, but it does require additional clearance for full door swing. To help with tight installations, we recommend reviewing the clearance guidelines found on the https://www.lg.com/us/support/product/lg-LRFXC2606S.ASTCNA0 which include minimum space requirements for wall proximity and hinge movement.
If you'd like us to take a closer look or share feedback with our product team, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Ordered and not in stock at time of delivery
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not return refrigerator, on day of delivery Best Buy called and stated they did not have the refrigerator at the store to install. They had to call another store out of state to have it delivered.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding delivering the LG Refrigerator (LRFXC2606S) model. We understand the frustration caused by the unexpected delay and the need to source the product from another store. We assure you that we continuously improve our processes to provide a more positive customer experience.
Should you have any further concerns or if there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
A week late and $275 in ice...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one star rating is for the lack of organization for timely delivery per contract. The refrigerator is now being delivered a week, and $275.00 in ice) later thank contracted. I am unable to review the product as Besty Buy has let it sit in their warehouse for a week....mind you, we purchased the open box item in store and paid for it same day.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Deb. Thank you for sharing your experience regarding the LG Refrigerator (LRFXC2606S) model. We appreciate your feedback, and understand your concern about the delivery schedules don’t align with expectations, especially when it impacts your ability to use the product. We strive to provide exceptional services and ensure a smooth experience.
To help mitigate the situation with your ice, we recommend checking any temporary storage solutions for your food and beverages to minimize spoilage while waiting for the delivery. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
If you’re still facing issues with delivery or have questions about the product itself, please send us a private message on social media @LGUSSupport. We're ready to assist you and help resolve this matter as quickly as possible. We appreciate your patience and look forward to ensuring you have a better experience with LG. ^Juvy
Please don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We brought it on December 2024 and more than three time water filter was broken
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bishal. Thanks for sharing your experience with the LG Refrigerator (LRFXC2606S) model and the water filter issue. This model features a Dual Ice Maker and Slim SpacePlus Ice System for efficiency. Ensure your water filter is installed correctly, especially if you've replaced it multiple times.
Use only LG-certified filters, as off-brand ones may not fit properly. Remember to flush the system by dispensing 2.5 gallons of water after each filter change to eliminate trapped air.
Check the filter head for any damage or wear. For more assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-water-filter-leaking--20152715679779. Feel free to message us on social media @LGUSSupport for personalized solutions. ^Juvy
BB not honoring 10% rewards on first card purchas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had attempted to purchased another fridge before for an event. I canceled it because it took a 3rd attempt to deliver. I came back and purchased this one for a first actual purchase with the promise of a 10% rewards certificate. I only received 5% and wanting to make another purchase but they have never added the other 5% as stated, Will attempt one more time to correctly adjust!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience and bringing this matter to our attention regarding your LG Refrigerator (LRFXC2606S) model. We understand the importance of honoring our commitments to our valued customers, and we regret that the 10% reward certificate was not applied as promised. We value your loyalty and the opportunity to make things right. Our team is dedicated to providing you with the support you deserve, and we are committed to ensuring a positive resolution for you. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Best Bust Bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refridgerator is nice but within a month the ice maker on the door no longer works and Best Buy would not help to fix it!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 25.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Dual Ice - Stainless steel. This will be considered for our continuous improvement. Please feel free to send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you with this. ^James.
- Pros mentioned:Ice maker, Internal space, Overall performance
Sleek modern look, great features, great value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. I replaced a refrigerator of a different brand that cost twice as much. Frankly, this one looks much better in our kitchen. Much cleaner lines, less 'busy' appearance. Plenty of space for all our food items and it makes plenty of ice as well.
I would recommend this to a friend Junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a few months old and ice maker is already broke. Between Best Buy chat and then LG chat spent over an hour and still could not get an appointment to fix it. Product and service is horrible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LRFXC2606S) model. We're sorry to hear about the troubles you've experienced with the ice maker of your unit. We strive to provide durable, top-notch products and excellent customer service that meet our customers' needs and expectations. To troubleshoot, manually reset the ice maker by pressing and holding the reset button, usually found on the front or side of the assembly, for three seconds. This may fix minor issues and restart ice production. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If you need more assistance, please reach out to us on social media @LGUSSupport so we can work towards a possible resolution. ^Juvy