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Customer Ratings & Reviews

Your price for this item is $1,999.99
The comparable value price is $3,599.99

Customer reviews

Rating 4.7 out of 5 stars with 696 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator's ample internal space and the convenience of its dual ice makers. Many appreciate its overall performance, counter-depth size, quiet operation, and efficient design. Some customers have expressed concerns regarding the shelf adjustability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-696 of 696 reviews
  • Rated 5 out of 5 stars

    LG Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this refrigerator!! It produces a great volume of ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about my refrigerator, had a great experience with the delivery people. They were very pleasant took their time and did not damage anything. They were very cautious.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    LG Counter Depth

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent room inside. Two ice makers keep us stocked up for cold drinks!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    really really quiet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks great and is so quiet i love everything about this fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looks good. Functions well and have great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to exchange this model for a smaller one but Best Buy was awesome. I didn’t use this model but I love the replacement and Best Buy made the change effortless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and buying experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and buying experience with Best Buy. Installation was well communicated and very well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Homeowner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator and also love the delivery service-thank you so much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The jury is out.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a nice refrigerator so far. Only a couple complaints. The water pump for the ice maker is noisy. Not sure why and I plan to call someone on it. The water/ ice selector button is not easy to operate. Otherwise okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great. They arrived at a s heduled time. They had to remove the front door to get the refrigerator inside the room. They installed it at no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Shawn in the Appliance department on highway 31, Greenwood, IN is one of your best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new fridge!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience and an excellent product. Wood recommended Best Buy and LG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Appliance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our updated kitchen. Large freezer for extra storage.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice, but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of my new refrigerator. But, the water comes out very slow and after nearly two weeks, I still don't have a full bin of ice. Hopefully, this can be corrected.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Thank you for sharing your feedback with us. We appreciate your comment that you love the look of your new refrigerator, and we're sorry to hear that you've experienced some issues with the water dispenser and ice maker. We want to make this right. Please send us a private message on Facebook or Twitter using @LGUSSupport, and we'd be pleased to help. ~Bridge LG

  • Rated 1 out of 5 stars

    Craft ice broke almost immediately and more issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where to start… Purchased from the Best Buy outlet and they double sold ours after we purchased. Luckily I took enough pictures to prove this. The one they delivered was severely beat up, and finally they sent us a brand new one to resolve everything. Great right? Not for long. The craft ice maker stopped working almost immediately and I do t have time to sit on hold, trouble shoot and all that so we dealt with it. Bummer because we thought that was a really cool feature. Days after the year warranty was up, we started getting an error (FF E) and again we just dealt with it because who has time to dedicate to this while working and being a parent? What this did though was Elwin ate the use of the door water and ice, which we finally had enough. Unplug, reset, defrost were all suggested from the manufacturer and we did. Not successful and still doesn’t work. LG definitely lost a customer and I’ll be getting a different brand. As for Best Buy, you should resolve this, but they won’t because it’s out of warranty as well. Learn from me and get something else!!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, RoryG. Thank you for reaching out and for taking the time to share your experience on your LG Refrigerator (LRFXC2606S) model. We understand your frustration regarding the double sale of your purchased item and the delivery of a beat-up appliance. While we are glad that a brand new unit was eventually sent to you, we regret to learn that the craft ice maker stopped working shortly thereafter. Regarding the error message (FF E) and the issues with the door water and ice, we understand the challenges of finding time to troubleshoot while juggling work and parenting responsibilities. We wanna help you out fixing these issues promptly, please visit the following links for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice-CT10000021-1400773605181 and https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list-CT10000021-1441392048805. If you find that the issue persists after following the provided instructions on the links, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy LG

  • Rated 1 out of 5 stars

    Terrible customer service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dimensions on the fridge are wrong as it does not include the hinge on the door. Customer service was awful when we tried to fix the situation.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with theLG Refrigerator (LRFXC2606S) model. We understand your concern about the product dimensions do not match the actual measurements, especially when it impacts installation and customer satisfaction. We strive to provide accurate and detailed product information to help our customers make informed decisions. However, we acknowledge that sometimes, despite our best efforts, a product may not meet your specific needs or preferences. For help, if the refrigerator does not fit your space due to incorrect dimensions, review the retailer’s return or exchange policy. You can contact Best Buy customer service at 888-237-8289 for immediate assistance. You may be able to return or exchange the unit if it was not as described. For further assistance or if you have additional concerns, please send us a private message on social media @LGUSSupport. We’re here to help and can assist you in finding a resolution to this issue.

      Thank you for your patience, and we hope to help you resolve this matter. ^Juvy LG