Customer Ratings & Reviews
- Model:
- LRFXC2606S
- SKU:
- 6532716
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Counter-Depth MAX refrigerator, highlighting its ample internal space, convenient dual ice makers, and overall excellent performance. Many appreciate its perfect size for the kitchen, quiet operation, and efficient design for optimal storage. While the refrigerator excels in many areas, some customers have expressed concerns regarding the shelf adjustability.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up with the doors misaligned and the delivery person could. It figure out how to adjust them to be aligned. Had to schedule a return and replacement. Pain in the butt
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for sharing what happened with your LG Refrigerator (LRFXC2606S) model. We understand the importance of having your refrigerator arrive in proper condition, especially when door alignment affects both appearance and performance. It’s clear the delivery experience added extra steps you weren’t expecting.
If you still have the unit on hand before the replacement arrives, one helpful step you can try is checking that the front leveling legs are fully adjusted and touching the floor. An unlevel base can make the doors appear misaligned even when the hinges are correct. You can review installation and leveling guidance for your model here: https://www.youtube.com/watch?v=AI_pycOD0Hk. We’d be glad to take a closer look at your situation. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist further. ^Juvy
Solution to consistently bad tasting water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice frig but lived with terrible tasting water for a month due to an incomplete water filter installation. LG tried to blame it on the water line and suggested I pay to have a new line installed. After talking to a plumber, I cancelled the install. It didn't make sense that after a month, filtered water was tasting and smelling worse than from faucet. What's a filter for? I never had a problem with the prior frig. After sifting through reviews, I learned this was a common problem, and the only suggestion was to replace the line or filter. Then I discovered a Reddit chat that said it was caused by the filter not being tightened. So, with another quarter turn of the filter, my problem was solved. When I think how much water I wasted everyday trying to get a barely drinkable glass of water and how it could have cost me $300 on installation and filter costs, I was furious. I tried to call the manager at Best Buy to share this info with their installers but was told the store doesn't take calls. The call center rep promised to have someone return my call. Noone did. I then called LG and spoke with the technical department. Rather than listen, the rep tried to walk me thru the standard troubleshooting before I stopped him and explained I had solved my problem and wanted to share this information to benefit others. Again the rep promised to have someone call. Again, crickets. Hope someone finds this useful because the refrigerator is otherwise great.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MelissaB. Thank you for bringing this matter to our attention and sharing your experience with your LG Refrigerator (LRFXC2606S) model. We understand how disappointing it can be to have a subpar water taste and odor, especially when using a filter designed to enhance the quality. We appreciate your resourcefulness in seeking solutions and conducting thorough research to address the issue. Discovering the Reddit chat that highlighted the importance of properly tightening the filter was an excellent find. We're glad to hear that following an additional quarter turn of the filter resolved your problem.Thank you for highlighting this matter, and we appreciate your efforts in trying to prevent similar issues for other customers. If there's anything we can do to assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We are committed to ensuring your satisfaction and would welcome the opportunity to address any concerns you may have. ^Juvy
Worst customer service ever!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the WORST customer service of my life. They had the wrong address for delivery. Not one person could correct it. It was scheduled for September 18 which was cancelled. I spoke to someone on the 18th who said the address would be changed after 7pm. I called again on Thursday, I was rescheduled for Saturday with the wrong address. I was told it would be changed after 9pm. On Friday, still the wrong address. I was told I would have to reschedule. I reschedule for Monday. I was given a delivery window. I received a text that it was arriving in 20 minutes. No arrival. I called and they told me it wasn't scheduled or coming. So, I cancelled my order. They gave me a promotional gift card with my order which they will not refund me for. I was told that I could not speak to a manager, none would call me back either. So now this entire miserable experience has cost me $250!!! I will never spend $.01 here again!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Laurie. Thank you for sharing your experience regarding the delivery of the LG Refrigerator (LRFXC2606S) model. We understand your concern about dealing with poor service, especially when it involves multiple rescheduling and incorrect information. We strive to provide excellent services and ensure a smooth and seamless experience. We encourage you to reach out to us directly so we can help escalate this situation and seek a resolution.
Please send us a private message on social media @LGUSSupport, and our team will do everything we can to assist you further. Your satisfaction is our priority, and we appreciate the opportunity to make this right for you. ^Juvy
Don't Buy!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing worse than how poorly this product is made is LG's Customer Service! Refrigerator and freezer both stopped working in less than 2 months. On-line tech determined freezer sensor needed replacing by using our Wi-Fi (end of June). They ship the part and send out a repair tech on 7/22. Repair tech says it's the seals and condenser and orders more parts. 7/31 - next repair tech shows up and he needs a compressor. 8/22 - He comes back and installs all parts and says it's fixed. It's 8/23 and the fridge and freezer are 79 degrees! This hasn't worked all summer and we've spent so many hours on LG chats getting the runaround. Save yourself the headache and go buy another brand! The repair techs said LG was the worst and I agree!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lisa. Thank you for sharing your experience with us. We understand your concern about dealing with ongoing issues with your LG Refrigerator (LRFXC2606S) model, especially given the extended downtime and repeated repairs. We strive to provide reliable, high-quality products, and great services that exceed our customer's needs. Given the extensive problems you’ve faced, please ensure the following steps are taken: Ensure that the refrigerator is level and has adequate clearance for proper ventilation. Sometimes, improper installation can impact performance. To expedite a resolution, please reach out to us on social media @LGUSSupport with all relevant details including your repair history, serial number, and purchase information. We will prioritize your case and work to address the issues promptly. ^Juvy
owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was delivered and it did not work. The store picked it up but told me I had to go to the store to buy a replacement. A new one could not be delivered when the old one was picked up. I asked for a full refund as the fridge was not in working condition when it was returned. I received a partial credit instead of the full amount I was charged. No one has been able to tell me why as of a month later. It was not my fault it wasn't cooling as it should have. I should have the full purchase credited to my Best Buy card.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Becky. Thank you for sharing your experience with us regarding the LG Refrigerator (LRFXC2606S) model. We understand your concern about receiving a refrigerator that wasn’t working properly and then dealing with the confusion of a partial refund instead of a full credit. We strive to provide excellent products and services and want to ensure your satisfaction.
While Best Buy resolves the refund issue, we want you to feel supported. If the fridge was defective upon arrival, a full refund or replacement should have been provided without hassle.
We recommend contacting Best Buy customer service again at 888-237-8289 to seek clarification on the partial refund. If you need assistance, feel free to message us on social media @LGUSSupport, and we’ll help you address your concerns. ^Juvy
Poor assembly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself performed okay but the right hand door was hung crooked and gouged the wall every time we opened it. We returned the fridge and got a replacement and the exact same thing happened. After our experience we looked at the same model in the stores and the door was not level either. Best buy was great though and replaced our fridge with another one from another manufacturer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Penelope. Thank you so much for sharing your experience with the LG Refrigerator (RFXC2606S) model. We're sorry to hear that you received two refrigerators with the same door alignment issue. We aim to provide good products that meet our customer's needs. It's great that Best Buy helped you by giving you a replacement from a different brand. Your review will help us improve our quality control and assembly processes. For more assistance, please reach out to us on social media at @LGUSSupport. ^Juvy
broken fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had unit for 30 days and it stopped working. Did not Purchase extra warranty from best buy { i should have } if i had know this was going to happen they gave me Lg phone number now waiting on them. I would have thought best buy would be a little more responsive with this matter. Do not buy this model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AndrewR. Thank you for sharing your experience with us. We understand that your LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Dual Ice didn't meet your expectations because it stopped working after 30 days. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-dual-ice-printproof-stainless-steel/JJ8VPZRHWR
We understand your inquiry regarding the current repair status. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Broken door on arrival, no real help after
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with broken door. Geek squad came out didnt fix. Ordered part. Wrong part arrived. Asked to swap. Say they cant swap the fridge. Disputing with card.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for sharing what’s been going on. That’s a lot to deal with, and we truly appreciate you bringing it to our attention.
We’d like to help get this sorted out as smoothly as possible. Please send us a DM at @LGUSSupport with your LG refrigerator’s model number, service details, and any reference numbers you may have. That way, we can look into this more closely and explore next steps with you.
In the meantime, you can also check out our https://www.lg.com/us/support/products/refrigerators for warranty info, manuals, and service options that may apply to your situation.
We’re here to assist—just reach out when you’re ready.
~Ken
Ordered and not in stock at time of delivery
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not return refrigerator, on day of delivery Best Buy called and stated they did not have the refrigerator at the store to install. They had to call another store out of state to have it delivered.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding delivering the LG Refrigerator (LRFXC2606S) model. We understand the frustration caused by the unexpected delay and the need to source the product from another store. We assure you that we continuously improve our processes to provide a more positive customer experience.
Should you have any further concerns or if there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No room inside nor on doors. Doors very thick and could not open right side door backing up to a wall
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kathleen. Thanks for sharing your experience with the LG Refrigerator (LRFXC2606S) model. We understand how important space and accessibility are when choosing a refrigerator for your kitchen layout.
This model features counter-depth styling and thick contoured doors designed for a premium look, but it does require additional clearance for full door swing. To help with tight installations, we recommend reviewing the clearance guidelines found on the https://www.lg.com/us/support/product/lg-LRFXC2606S.ASTCNA0 which include minimum space requirements for wall proximity and hinge movement.
If you'd like us to take a closer look or share feedback with our product team, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
A week late and $275 in ice...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one star rating is for the lack of organization for timely delivery per contract. The refrigerator is now being delivered a week, and $275.00 in ice) later thank contracted. I am unable to review the product as Besty Buy has let it sit in their warehouse for a week....mind you, we purchased the open box item in store and paid for it same day.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Deb. Thank you for sharing your experience regarding the LG Refrigerator (LRFXC2606S) model. We appreciate your feedback, and understand your concern about the delivery schedules don’t align with expectations, especially when it impacts your ability to use the product. We strive to provide exceptional services and ensure a smooth experience.
To help mitigate the situation with your ice, we recommend checking any temporary storage solutions for your food and beverages to minimize spoilage while waiting for the delivery. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
If you’re still facing issues with delivery or have questions about the product itself, please send us a private message on social media @LGUSSupport. We're ready to assist you and help resolve this matter as quickly as possible. We appreciate your patience and look forward to ensuring you have a better experience with LG. ^Juvy
BB not honoring 10% rewards on first card purchas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had attempted to purchased another fridge before for an event. I canceled it because it took a 3rd attempt to deliver. I came back and purchased this one for a first actual purchase with the promise of a 10% rewards certificate. I only received 5% and wanting to make another purchase but they have never added the other 5% as stated, Will attempt one more time to correctly adjust!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience and bringing this matter to our attention regarding your LG Refrigerator (LRFXC2606S) model. We understand the importance of honoring our commitments to our valued customers, and we regret that the 10% reward certificate was not applied as promised. We value your loyalty and the opportunity to make things right. Our team is dedicated to providing you with the support you deserve, and we are committed to ensuring a positive resolution for you. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Please don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We brought it on December 2024 and more than three time water filter was broken
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bishal. Thanks for sharing your experience with the LG Refrigerator (LRFXC2606S) model and the water filter issue. This model features a Dual Ice Maker and Slim SpacePlus Ice System for efficiency. Ensure your water filter is installed correctly, especially if you've replaced it multiple times.
Use only LG-certified filters, as off-brand ones may not fit properly. Remember to flush the system by dispensing 2.5 gallons of water after each filter change to eliminate trapped air.
Check the filter head for any damage or wear. For more assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-water-filter-leaking--20152715679779. Feel free to message us on social media @LGUSSupport for personalized solutions. ^Juvy
Junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a few months old and ice maker is already broke. Between Best Buy chat and then LG chat spent over an hour and still could not get an appointment to fix it. Product and service is horrible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LRFXC2606S) model. We're sorry to hear about the troubles you've experienced with the ice maker of your unit. We strive to provide durable, top-notch products and excellent customer service that meet our customers' needs and expectations. To troubleshoot, manually reset the ice maker by pressing and holding the reset button, usually found on the front or side of the assembly, for three seconds. This may fix minor issues and restart ice production. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If you need more assistance, please reach out to us on social media @LGUSSupport so we can work towards a possible resolution. ^Juvy
Horrible water
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water filter doesn't work and makes your water taste like chemicals. Replaced water filter 3 times in the first 3 weeks of use. Apparently this is common on LG refrigerators steer clear of this item.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AnnMary. Thank you for sharing your experience with the LG Refrigerator (LRFXC2606S) model. We understand your concern about dealing with water filter issues and unpleasant tastes, especially after replacing the filter multiple times. We strive to provide reliable, high-quality products exceeding our customer's needs. To improve the water taste, make sure the water supply line is properly connected and that there are no kinks or restrictions. Additionally, flushing the new filter according to the manufacturer's instructions can help remove any residual tastes from the manufacturing process. For guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-water-or-ice-tastesmell-bad--1337887827042. If the problem persists, please send us a private message on social media @LGUSSupport. Our team is here to assist you further and explore possible solutions. Thank you for your understanding, and we hope to help you resolve this issue. ^Juvy
Junk refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year 3 months ice maker working intermittently and the bottom drawer is stuck. no warranty and best buy bs 2 year membership plan must be repurchased annually to have the 2 year coverage.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFXC2606S) model. We understand your concern about dealing with intermittent ice maker issues and a stuck drawer, especially outside of warranty coverage. We strive to provide high-quality products that exceed our customer's needs and expectations.
For the ice maker, we recommend checking the water supply line for any kinks or obstructions, as this can impact performance. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. Regarding the stuck drawer, ensure there are no items blocking it and try gently pulling it out while wiggling side to side.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting and exploring possible solutions. We appreciate your patience and want to help you resolve these issues. ^Juvy
Ice Maker failed within 36 hours
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I bought didn't even last 36 hours before there was a problem with one of the ice makers resulting in the unit sounding like a Briggs & Stratton engine.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeremy. Thank you for bringing this issue with your LG Refrigerator (LRFXC2606S) model to our attention. We understand your concern about experiencing a problem so soon after purchase, especially with a noisy ice maker. We strive to provide reliable, high-quality products that exceed our customer's needs. In the meantime, you can try a few basic troubleshooting steps: Ensure there are no obstructions or ice blockages in the ice maker that might be causing unusual noises. If the ice maker has a reset button, try using it to see if that resolves the noise issue. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-noises-on-my-lg-refrigerator--20151. If you need further assistance, you can reach out to us on social media @LGUSSupport. We’re here to help ensure that your refrigerator functions correctly and meets your expectations. ^Juvy
Loud door ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely loud door ice maker. LG replaced the ice maker but the ice maker is still extremely loud. LG will not fix the problem.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Wallace. We want to express our sincere gratitude for taking the time to share your feedback on the LG Refrigerator (LRFXC2606S) model. We're sorry to hear that the replacement ice maker did not resolve the loudness issue. We aim to provide top-notch products that meet our customer's needs. Please visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-noises-on-my-lg-refrigerator--20151808541249. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible frig and do t buy anything from best buy its all used and broke and they dont stand by there name or there customer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you being a part of the LG family. Feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that make everyday life a bit more convenient. Should you need us for any future issues or concerns, reach out to us via Facebook or Twitter. Once there, you may send us a private or direct message with your contact information and the serial or model number of your unit so that we will be able to assist directly with back-and-forth conversations. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you. ~Tanisha
Craft ice broke almost immediately and more issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where to start… Purchased from the Best Buy outlet and they double sold ours after we purchased. Luckily I took enough pictures to prove this. The one they delivered was severely beat up, and finally they sent us a brand new one to resolve everything. Great right? Not for long. The craft ice maker stopped working almost immediately and I do t have time to sit on hold, trouble shoot and all that so we dealt with it. Bummer because we thought that was a really cool feature. Days after the year warranty was up, we started getting an error (FF E) and again we just dealt with it because who has time to dedicate to this while working and being a parent? What this did though was Elwin ate the use of the door water and ice, which we finally had enough. Unplug, reset, defrost were all suggested from the manufacturer and we did. Not successful and still doesn’t work. LG definitely lost a customer and I’ll be getting a different brand. As for Best Buy, you should resolve this, but they won’t because it’s out of warranty as well. Learn from me and get something else!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RoryG. Thank you for reaching out and for taking the time to share your experience on your LG Refrigerator (LRFXC2606S) model. We understand your frustration regarding the double sale of your purchased item and the delivery of a beat-up appliance. While we are glad that a brand new unit was eventually sent to you, we regret to learn that the craft ice maker stopped working shortly thereafter. Regarding the error message (FF E) and the issues with the door water and ice, we understand the challenges of finding time to troubleshoot while juggling work and parenting responsibilities. We wanna help you out fixing these issues promptly, please visit the following links for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice-CT10000021-1400773605181 and https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list-CT10000021-1441392048805. If you find that the issue persists after following the provided instructions on the links, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy